Amber Mitchell
I waited for nearly 20 minutes for one small burger (not even a combo) and three measly chicken strips. No one was in front of me waiting for food (I was inside) and the customer service was awful. I decided to go here after a long day at work and it was not worth it, I didn’t even get my food because I had to leave. I didn’t think it would take almost 20 minutes for such a small order. Not to mention it cost me $18 dollars for these two items. Never will I be going to a Whataburger again.
… moreSarah Gipson
This used to be a good Whataburger but now the service is slow and most of the time they get the order wrong. My fries are under cooked, under salted, and cold. I ordered on the app before I left my house 5 minutes away. Then I sat in the drive through for 15-20 minutes before even being able to let them know I was there. There were only 3-4 cars in front of me. They are in desperate need of new management.
… moreRay Bockover
I so dislike the new menu. Sometimes I just want a burger and I have to guess at the price. Hiding pricing is a slap in the face of customers.
… moreTinker Morgan
Well the main thing I was unhappy about is they charged me .90 for a piece of bacon for my dog, and it was the smallest piece of bacon we have ever seen!
Other than the bacon everything else was good, they gave me plenty of jelly and syrup as asked and they were friendly
… moreRace Bares
Please put your service-oriented employees at the window instead of the one who, instead of greeting me, just grunted. I even had to ask him what was up before he said anything, and his response was that he wanted to go home. The last three times I’ve come here, that was the first thing he said, that he was tired or ready to leave.
The biggest issue this time was with the drinks. I ordered Sprite, but he kept trying to hand me a blue Powerade while talking to coworkers and not listening. I mentioned it to him, and he tried to hand it to me anyway with a sarcastic quip until I said, “Sprite is not blue.” My wife is allergic to blue dye, so it was uncomfortable having to ask over and over for something she could actually drink. He messed up the drinks what felt like 19 more times after this occured.
There were other problems as well that made the experience extremely uncomfortable, including how he stares at you before saying anything and then tries to joke around instead of paying attention. I do not mind an employee making jokes (even not funny ones like I had to hear tonight) if they are doing a good job otherwise, but the jokes should not be a cover-up for poor service.
Food: 4/10
Dude at window: 0/10
… moreRonda Towery
Well, first we were charged for and extra meal. One of the ladies came and gave us the cash back.. which was good. But the whole time we were there, the lady sweeping the floor just had to sweep all around us, I can not stand to eat in because of that fact. They had a whole section closed for cleaning but she was sweeping by us. The lady had to sweep the rug… very hard in our direction. GROSS, not while I am eating!! You know all the hair and dirt just flying all around. The Jr. Burgers were good just had to ask for a To go bag and bring the food home only less than half eaten.
… moreConnie Lucas
My husband and I decided to try the new whataburger close by us last night (June 14). I was disappointed in the reception and the service. Food was good. It was not comfortable or welcoming. The Tyler stores are much better and we will be going there. I hope this store gets itself together. Hopefully it just because it’s new and they are still working out the kinks.
… moreBen Nicholas
We ordered shakes, but then they had to put in a new mix, so they gave us free drinks while we waited for the shakes. It was maybe a 15 min wait. The staff was super nice and the food came quickly! One of the best Whataburgers I’ve been to.
… moreadam wright
Fries are always undercooked. So if you want cooked fries tell them extra crispy
… moreLouann Cunningham
Beautiful new Whataburger in Whitehouse … extremely clean, great food & drinks, tons of parking, and most efficient workers.
Update: using the app for quick pick-up, SUPER friendly workers!!
Updated review 9/21/25: this particular Whataburger is amazing. I’ve been stopping here most mornings for my breakfast biscuit for the past several months … ordered on the app and they bring it right out when I pull up. I love the convenience, and the kind efficient workers.
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