

Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn’t help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we’re still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.
Circa-1950 fast-food chain for counter-serve burgers, some stacked with multiple patties.
Address and Contact Information
Address: 5916 Old Jacksonville Hwy, Tyler, TX 75703
Phone: (903) 630-6394
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
I don’t appreciate being treated like this, I just wanted to get a meal and get back on the road
Everyone else was super sweet
When I took a bite of the hamburger, ALL I COULD TASTE WAS SALT. It was so overwhelming that I couldn’t even eat it. The French fries were refried just enough to get the salt off instead of cooking some fresh.
I went to bed hungry!
I went through the drive-thru and ordered two plain meat and cheese burgers and two cookies. It was about $20. I was looking forward to eating when I got home, especially because my husband just had surgery and I was cutting the burger up for him. As soon as I cut into it, I found multiple pieces of plastic inside the burger. I’m honestly so glad we didn’t start eating it.
I called the store right away, and the manager, Kirk, was immediately rude and acting like I was lying. He said, “There’s no way it’s our fault, we don’t even use plastic.” I told him the burger never even left the wrapper and I used a clean knife, and he still didn’t believe me. I asked for a refund and he basically forced me to come show him because he kept saying it couldn’t be from them.
So I drove back and showed him the plastic literally inside the burger, and he just said, “Yeah, I don’t know how that happened. Wasn’t us.” Meanwhile I can literally see the buns sitting in plastic wrap right behind him. I even asked if maybe it came from that and he just shut me down and talked to me with such a rude, condescending attitude the whole time.
I told him we weren’t going to eat any of it and I wanted a refund for both burgers. He told me, “We don’t do refunds,” and then said he didn’t see plastic in the second burger, like that even mattered when the first one was full of it. He finally agreed to refund ONE burger and handed me back $7.
And when I was leaving, he yelled, “I need the receipt,” in the meanest tone for no reason at all. I gave it to him and left feeling completely embarrassed and honestly shocked.
I’ve never had an experience this rude or unprofessional at any restaurant/fast food place. We won’t be coming back. I wish I had taken a picture because the plastic was literally mixed into the burger, and if I’d eaten it I probably wouldn’t have even noticed. It was honestly scary and the way the manager handled it made everything worse.
Thrown away.