Betsy H
Went in and used the kiosk (there are 2 kiosks) to order, ordered to go. The staff behind the counter were hustling and bustling. This is a smaller Wendy’s, but there were still plenty of tables to sit at. It is kind of hard to hear the folks call your order, they do not have a monitor up for you to watch. The food was still hot when we brought it home. I had the chicken tenders, they were juicy and delicious. We used the Wendy’s signature sauce for dipping.
… moreMelissa
Honestly horrible sadly. I was very excited for a Wendy’s closer to town and at first thought dealing with the AI system was cool. When I got to window to receive my food. Was never greeted was handed my drinks and my food. After looking in my bag realizing half my order was wrong the I’m assuming manager came to window to “help”. I told her that I ordered large fries and received juniors. Don’t know how junior fries came with a biggie bag¿ I then offered to pay for large and asked for ranch instead of the bbq I received. The manager said “you will have to trade the bbq in for ranch since they’re 50¢ each” okay??? Seems like a gross idea they’re asking for food back once it’s in a customers car. Manager girl was kinda just rude the whole time with her responses and was never actually helpful. After receiving everything I said thank you very much have a good night. The manger girl said “yup” and slammed the window. I am writing this review as half of my order sits infront of me because even the food tastes weird and looks like it’s been sitting on a hot plate all day long.
… moreheli pad
I typically use mobile apps to order my food, better deals. But for some reason at least the past month, this specific location is only ever “opening soon” on only the pickup option on the app. The other ones are always “closed” but if you actually go there they ARE open. Not just that but their stupid AI system for ordering is completely ridiculous. I hate this sort of disconnect between the customer and the kitchen, it’s inhuman by design.
Often the food is okay for a wendys, but about 40% of the time the order is wrong. The use of AI to serve customers is destroying this industry. And degrade atmosphere.
… morec wells
Sorry Wendy’s of Warrenton. You get our order wrong every time. Customers..check your order before you leave the drive through! If you call them right away to let them know they absolutely don’t care.
… moreLeah Kaye
Ai has taken the part of their job where they have to take orders, so you would expect customers service to be better when you get to the window. Nope. atrocious. Girls at the window were rude. Wont come back to this location. I’ll stick to the esplanade wendys if I want it bad enough.
… moreDave Shepp
I have been here three times since they opened. Each time I got home, my order was wrong, and the quality was poor. I understand they are new, but they really need to do better. The Wendy’s on Imbrie needs to send someone over to teach their crew. I never have issues there.
… moredon Pfister
AI order is not working properly with both visits.
I checked my order and the manager fixed the discrepancies at the drive up window that brings up another issue because it is impossible to communicate with the window with the carwash blower literly feet away from the drive up.
Terrible location to get in and through the skinny drive through with a large vehicle without driving over the curb with my diesel truck.
… moreSalena
We just came in and orderd $40 worth of food and when we got home the fries were cold, hard and they were half full. the burger bun was soggy and gross.so we called and the shift leader on duty was so rude for no reason and hung up. When we brought the food back with the receipt she refused to give us the money back, and she refused to give us the receipt back. When asked her name she ignored us and then proceed to tell the employees not to speak to us. I mean what the heck is going on? This lady should not be working here
… morejennifer vauthier
I love Wendy’s one of my fav however this location is horrible. I came in on the night of Dec 30th and was not even greeted when I walked in. I placed an order to go. I should have checked my food before leaving. Both my fries and nuggets were cold and very sad looking. When I called to complain the person in charge hung up on. Like really? Its not my fault the food and service sucked. This location has lost another customer due to the rudeness of the worker.
… moreRoxie
Wow! This place is a waste of space. So many of us were waiting for this location to open, only to be disappointed! The entrance to the drive-in is built weird, unless you’re familiar with the location. So I decided to walk inside to order. I got halfway to the counter when a lady yelled out to me “Can you use the kiosk”! I’ve never used one. And had planned to never use one. But I was forced to. I regret not just walking out. Even though my jr. bacon cheeseburger was good. Why even have humans there, if they’re not gonna interact with guests? Anyways the whole experience left me annoyed and kind of pissed. With that said… I won’t be back. The one near my house still has kind people working.
… more