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Fast-food burger chain serving sides such as chili & baked potatoes.
Hours
| Sunday | 6:30 AM–12 AM |
| Monday | 6:30 AM–12 AM |
| Tuesday | 6:30 AM–12 AM |
| Wednesday | 6:30 AM–12 AM |
| Thursday | 6:30 AM–12 AM |
| Friday | 6:30 AM–12 AM |
| Saturday | 6:30 AM–12 AM |
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Wendy’s 1143 Kailua in Kailua, HI
Visit Wendy’s at 1143 Kailua Rd in Kailua, HI for quality hamburgers, chicken, salads, Frosty® desserts, breakfast & more. Get hours & restaurant details.
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Browse all Wendy’s locations in Kailua, Hawaii for quality fast food, burgers, chicken sandwiches, salads, meal deals, and Frosty made with the real …
Wendy’s, 1143 Kailua Rd, Kailua, HI 96734, US – MapQuest
Get more information for Wendy’s in Kailua, HI. See reviews, map, get the address, and find directions.
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Reviews
Joseph Kanahele-Tom
Listen, I am not that type of person to do bad reviews or speak negatively especially when I didn’t even get the chance to get any food, But this location says it is open until midnight however when I went through the drive thru the woman who answered was so rude with her tone of voice like I was a burden being in the drive thru. After the attitude she proceeded to say “we’re actually closed but what do you want?” It is now 11:27 and I went through the drive thru at 11:22. So are you guys just closing early? Or do you guys usually close 30 min prior? Regardless the attitude was unnecessary and disgusting. Idk how people like that hold a job because it’s customer service. If you are that miserable with this job why not give it to someone who will have a better attitude? All in all. I’ll never eat here. Just a shame. I drove quite a ways to get here.
… moreStacie Kirkland
Abandon all hope, ye who enter here.
Look. It’s wendys. I dont go there expecting a Michelin star-worthy dining experience, but even with severely tempered expectations, this location in particular sucks so bad, so eggregiously, and so consistently, I have to write this review.
It’s the only wendys within a 30 minute drive of my house so on occasion, I’ll forget how terrible the staff is and I’ll wander over for a spicy chicken. And every time *something* is disappointing. Fries? Always cold. Often re-heated and soggy. Their diet soda is always low on syrup. 100 percent of the time, we already know to immediately dump the drink. Regardless of how you order your food, you’re at the mercy of the cook because they aren’t even tentatively worried about accuracy.
For example, today we pull in, order a spicy chicken sandwich combo *no mayo* (repeated and confirmed), a grilled chicken ranch wrap *no ranch* (repeated and confirmed) and an additional chili with cheese and onions.
There is one car at the window ahead of us. They have that car pull ahead and wait. Dude runs their food out to them, the car starts to leave, dude runs out AGAIN bc they need them to wait bc they forgot something. No big issue.
Then we get to the window and pay, they have us pull forward too, and run our food out to us even though there was no one else in line. That suggests to me that they are trying to manipulate their completed order time, but whatever.
Dude eventually comes out with our food, and we start to pull out, and I think, hmm we better check. Fries are the usual cold to the touch that I’ve come to expect from this location, but I immediately notice there is no wrap. So we turn around, park and go in.
One thing that always stands out to me, is when any restaurant staff obviously tries to ignore customers when they walk up to the counter. And that’s the case here. It’s like watching 8 adult people silently claim “Not it!” And suddenly become very interested in anything and everything that won’t require them to address their customer obviously needing their attention. Worse yet, there was a manager with a laptop doing the same game. It’s literally as simple as, “hi we will be right with you.” There was 1 car in the drive through, and one other customer in the store, and none of those 8 people can be bothered to say “be right there!”.
Anyways, a man comes up and we explain the missing wrap. Again repeat and confirm *no ranch*. We hand him the reciept. We wait. Eventually he brings the wrap, we thank them, and leave.
We make it a few blocks away, and it occurs to me that there is a pretty solid chance that my sandwich has mayo on it, rendering it inedible for me. So I check it, and of course, smothered in mayo. So I then check the wrap, covered in ranch. The fries were trash when we got them, so those are out. And I look in the chili bag, and the onion in the portion cup looks questionable as hell, and the cheese in the cup looks to be moldy. Not a good sign, but I thought we’ll if they put it on the side, I can still eat the chili.
At this point, we just give up bc this wendys is always a mess and not worth another 30 minutes.
We get home, my partner decides to try and power through the ranch in the wrap, despite the fact he is lactose intolerant. I pop open my chili, and that same shredded cheese has been already melted on top, so I have to assume that it was also mold-spotted prior to melting .
Every time I roll through there, I expect to see different employees, because it’s so bad I assume at some point, there HAS to be staff turn over, but no. And ultimately if it sucks every time, it’s my bad for continuing to try.
But learn from my review, save yourself the energy and time. If the staff literally is dripping in apathy and bothered by your presence (manager included), you have to assume they’re also apathetic when it comes to cleanliness, sanitation and food safety.
Just keep driving there are too many other choices right down the road.
… moreLook. It’s wendys. I dont go there expecting a Michelin star-worthy dining experience, but even with severely tempered expectations, this location in particular sucks so bad, so eggregiously, and so consistently, I have to write this review.
It’s the only wendys within a 30 minute drive of my house so on occasion, I’ll forget how terrible the staff is and I’ll wander over for a spicy chicken. And every time *something* is disappointing. Fries? Always cold. Often re-heated and soggy. Their diet soda is always low on syrup. 100 percent of the time, we already know to immediately dump the drink. Regardless of how you order your food, you’re at the mercy of the cook because they aren’t even tentatively worried about accuracy.
For example, today we pull in, order a spicy chicken sandwich combo *no mayo* (repeated and confirmed), a grilled chicken ranch wrap *no ranch* (repeated and confirmed) and an additional chili with cheese and onions.
There is one car at the window ahead of us. They have that car pull ahead and wait. Dude runs their food out to them, the car starts to leave, dude runs out AGAIN bc they need them to wait bc they forgot something. No big issue.
Then we get to the window and pay, they have us pull forward too, and run our food out to us even though there was no one else in line. That suggests to me that they are trying to manipulate their completed order time, but whatever.
Dude eventually comes out with our food, and we start to pull out, and I think, hmm we better check. Fries are the usual cold to the touch that I’ve come to expect from this location, but I immediately notice there is no wrap. So we turn around, park and go in.
One thing that always stands out to me, is when any restaurant staff obviously tries to ignore customers when they walk up to the counter. And that’s the case here. It’s like watching 8 adult people silently claim “Not it!” And suddenly become very interested in anything and everything that won’t require them to address their customer obviously needing their attention. Worse yet, there was a manager with a laptop doing the same game. It’s literally as simple as, “hi we will be right with you.” There was 1 car in the drive through, and one other customer in the store, and none of those 8 people can be bothered to say “be right there!”.
Anyways, a man comes up and we explain the missing wrap. Again repeat and confirm *no ranch*. We hand him the reciept. We wait. Eventually he brings the wrap, we thank them, and leave.
We make it a few blocks away, and it occurs to me that there is a pretty solid chance that my sandwich has mayo on it, rendering it inedible for me. So I check it, and of course, smothered in mayo. So I then check the wrap, covered in ranch. The fries were trash when we got them, so those are out. And I look in the chili bag, and the onion in the portion cup looks questionable as hell, and the cheese in the cup looks to be moldy. Not a good sign, but I thought we’ll if they put it on the side, I can still eat the chili.
At this point, we just give up bc this wendys is always a mess and not worth another 30 minutes.
We get home, my partner decides to try and power through the ranch in the wrap, despite the fact he is lactose intolerant. I pop open my chili, and that same shredded cheese has been already melted on top, so I have to assume that it was also mold-spotted prior to melting .
Every time I roll through there, I expect to see different employees, because it’s so bad I assume at some point, there HAS to be staff turn over, but no. And ultimately if it sucks every time, it’s my bad for continuing to try.
But learn from my review, save yourself the energy and time. If the staff literally is dripping in apathy and bothered by your presence (manager included), you have to assume they’re also apathetic when it comes to cleanliness, sanitation and food safety.
Just keep driving there are too many other choices right down the road.
Blane Asao
Wrong type of person at the drive-up window. She did not greet us, did not enter half of our order through the drive-thru, didn’t apologize for the mistake and didn’t thank us after our order was completed. Didn’t even crack a smile once. Perhaps she was having a bad day. But that shouldn’t have been taken out on us. Needless to say even though I like Wendy’s, I won’t be returning to that restaurant.
… moreMr. G
There are no Wendy’s in Honolulu, so I went to this one. There was a wait in line. The clerk wasn’t very nice, but I was direct with my order and didn’t give him a chanxe.to be rude, even though he wanted to be. I ordered the most expensive burger combo which was a Bourban Pretzal burger. I also ordered a taco salad and a large Frosty. The Taco salad was not what I expected. It was a bit of lettuce, a side if chili and a bag of.generic tortilla chips. It was like they forgot to put it together. No big crunchy taco bowl.
They did not put any napkins in my to-go bag. I asked for a drink carrier and the kid at.the register just pointed, annoyingly.
There were two employees, who were off of work, just sitting in the dining room. The guy was giving me dirty looks, because his girl liked me. I’m tall and good looking. The Wendys employee giving me the stink eye was short and aesthetically challenged. I paid $25 for this lunch. I am Mr.G.
The burger was okay and it’s sauce was good, but that’s it. There was a bug in my drink too. Why the heck did they put a huge Wendy’s there anyways?
… moreThey did not put any napkins in my to-go bag. I asked for a drink carrier and the kid at.the register just pointed, annoyingly.
There were two employees, who were off of work, just sitting in the dining room. The guy was giving me dirty looks, because his girl liked me. I’m tall and good looking. The Wendys employee giving me the stink eye was short and aesthetically challenged. I paid $25 for this lunch. I am Mr.G.
The burger was okay and it’s sauce was good, but that’s it. There was a bug in my drink too. Why the heck did they put a huge Wendy’s there anyways?
Israel Gonzalez Jimenez
Manager lady is so disrespectful and rude the way she talks to me in the drive thru. I’m scared to even eat my Wendy’s burger from fear of her tampering with it or spitting who knows she needs to get booted.horrible tone in her voice
… moreTru Flores
Absolutely awful service !! The workers were extremely rude and arrogant. They mocked my friend who was driving for saying thank you too much. Stay far away from this place at all cost. You couldn’t pay me to go back to this Wendy’s.
… moreDonna Saito
Service is very poor. Orders are not checked prior to customer pickup. Happened several times, missing utensils, no cheese/onions/ crackers included with chili, wrong sandwiches given. Personalties of workers suck…..even the manager has an attitude. We love Wendy’s food but will no longer spend money for incorrect food and bad service!
… moreKat B
Extremely slow service. Food is as good as you can expect from Wendy’s, but for some reason this is consistently the slowest drive thru. And when I tried to go inside instead, it took nearly 45 minutes to order a kids meal. Today after waiting half an hour to order, we just ended up leaving.
… moreJacob Fawson
Severely understaffed for a Saturday. I never got my food. After waiting well over a half hour for fast food, I was able to get a full refund. No on returning anytime soon.
… moreFranzel Blanza
Im from kaneohe, drive all the way to this kailua location just to try the cajun crunch burger charge me for it but got a cheeseburger! Was gonna get a frosty drink too but they said they just put in the machine. Too disappointed! Saw kids inside the store like the employers kids totally unprofessional!
… more