Luis Badilla (Badillaboy)
I love this location but I got a salad I normally get when I stock up the points to get it. And bam the blue cheese in it is so nasty and I tell u I buy this salad often and 1st time I get the cheese this bad. So I called at 11:30pm we just got our order less then 30 min ago. To tell the person so I even talked to them in Spanish to avoid any language barrier. I didn’t say it was expired I said it went bad can be when left outside or exposed to the sun. I buy blue cheese but I never had this nasty super bitter rotten flavor ever. But I just wanted to tell her 1st call she hangs up on me. Then I wait call back explain she goes off saying no all out product is not expired we rotate every few days. Omg I said the one I got is bad. Can happen when it’s mishandled. So I get treated like an lying about it so what u want she says a refund or a exchange I just wanted to tell u this and I don’t want to deal with u anymore since u don’t have the customer service tone and got argumentative just when I was informing you what to do. I will post pics to show how much I had to go through the salad to remove all the blue cheese. It used to be put on the side and I would put it on crackers or on the apple slices or even on dark chocolate after the salad. But never had it this nasty bitter I mean worse sour bitter taste I ever had. And trust me this is our go to place and am risking getting bad service from now on to posting this review. When people call it’s not to crank call. I took my time to tell u what happen to my order and in a calm manner. But to raise ur tone and put up a defense am not the health inspector here just well was a faithful customer and how will not order this salad and might have to make a new account since I know how Latin women can be when they get mad at someone. And am Latino too. Sad just was explaining I got a bad batch that’s all. I was going to ask for an another one since we can make it to get another but when someone gets so defensive on a simple concern. When people order a treat a dish they often get we can tell when something is bad or off flavor. No reason for any customer service personal to get mad or defensive at all. I at the end said I am going to hang up since all I wanted was to tell u and come get a replacement but now I am better off not dealing with u since ur defensive on a simple comment about my regular salad I always get as a treat. Remember ur an employee u can’t control everything and it’s not u loss of a customer had an issue with a product that tasted bad or off. Just lesson and I wasn’t even mean I even spoke in Spanish to her yet you can tell the tone they use after it during the interaction. My care giver even wanted to go exchange it for me or buy another one I said am I am good can’t believe this act this way.
… moreWalker Pennington
An employee sat right behind me, I’m presuming waiting to clock in or on their lunch, and blared heavy metal and other music from her phone over the music and calm atmosphere of the lobby. Later, another employee sat in the corner and blared his phone call on speaker phone. I get their breaks are well-deserved and they don’t get the money they deserves, but please invest in headphones. e.e
… moreMugen Miller
The pictures I have posted are prior to their recent remodeling, I personally think the architecture and atmosphere was great without the need of remodeling.
… moreCrystal Barrois
The management team and window staff need to learn how to use the gift cards that are sold around the country for Wendy’s… I’ve never been so embarrassed and made to feel like I made a fake gift card… do better
And was shorted food. 🙁
… moreBRENDA CAMPBELL
Food is a hit and miss. It’s good when it’s hot and fresh.
Make sure you check before you leave.
No one wants a COLD chicken sandwich.
… moremary morales
Great food great prices, but very long drive-thru wait. Over 20 min long. That’s why I was taking pictures. Although it was Halloween and McDonald’s dining area was closed.So that made both drive-throughs a disaster.
Christian who was the drive-through cashier is very customer oriented and has a great attitude. He needs a raise.
… moreJulie S
Sergio was polite, food looks amazing, serving was very fast. No wonder this is a popular location.
… moreAmeet Singh
The sandwiches were good. It is slowly losing it quality. On average I was ordering 2 times a week. Breakfast is still good but the closer you get to closing time the worse the order gets.
Accuracy is hit or miss. Definitely need to occasionally check your items.
… moreJulie P
Salad was delicious! Unfortunately they got 1 of the 3 other items ordered wrong and due to allergies, the hamburger couldn’t be consumed and we weren’t about to drive back late at night. Other burgers were just ok.
… moreYvette Love
This place needs to get it together ,, they aren’t bad in how fast their service is..
But certain ppl there can’t seem to do their jobs right… almost every time I ask for light ice we get this.. like it ain’t that hard to add ice in it especially when your adding the ice by hand. So I didn’t notice till after that my cup is basically full of ice & little bit of strawberry lemonade left. So I basically paid for nothing to drink..
Not gonna say the name.. [tall, skinny, white american, doesn’t seem like wanting to be there & work]
TRAIN YOUR EMPLOYEES BETTER PLEASE.. some ppl are rude !!
SMH ♀️ ♀️
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