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At Wendy’s in Mckinney, TX we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Mckinney, TX hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Fast-food burger chain serving sides such as chili & baked potatoes.
Address and Contact Information
Address: 5175 W University Dr, McKinney, TX 75071
Phone: (469) 388-0735
Order and Reservations
Order: Order online
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Reviews
lucy carter
Terrible service. They had us wait 8 minutes for fries cause they ran out and then they give only 1 out of 3 fries as the fresh hot fries and the rest were cold from waiting. The food was cold too because we waited so long. The chicken bacon ranch sandwich had such a tiny piece of chicken that it barely noticeable and the lettuce amount they gave was super tiny too. The food quality has gone down and service is terrible.
… moreTashma Clark
This place needs a whole new team! I’d be willing to help! The atmosphere is like walking into a funeral home! Food dry and horrible! You can tell no one is doing their job! Morning team is horrible! These are not wedges! Definitely dried up banana chips! Like WTH ♀️! Fire them both! Cookies even old! Nothing clean! Old dishes and ketchup stains! This is a beautiful area, clean this Wendy’s up! This is horrible! Pickles in the eggs! Insane!
… moredavid
has genuinely been the worst fast food experience I get in the drive thru as the only person there and get ready to take my order as I’m ordering i just keep hearing sighs coming from the order taker as I ask what comes on the burger her response was “the veggies and the sauces” and I had to keep pushing to know what came on it after that she had me repeat my order and then told me they’d have my total at the window I was greeting by a man who took my card gave me the drinks and pulled me up to the red line I understand that you guys need the hme timers to go down but you should be pulling people up if there’s no cars behind it afterwards anyways I got the food and realized that the fries were large and I didn’t ask for a large. I WAS HELLA OVERCHARGED!!! they charged me for large meals without me asking and just straight up scam (Not cool) then I ate the super dry burger and unsalted fries and went on with my day. The moral of the story is was charged 40 dollars for what should have been a 29 dollar meal (i put it into the app to figure out the prices) im just really frustrated and something should change please gang
… moreJanel Scott
Avoid this Wendy’s at all costs.
The night staff does not use gloves, and the night manager’s attitude is extremely unprofessional. He was rude to customers, and when my food came out cold, he acted irritated when I asked for it to be remade. He even slammed the drive-thru window in my face.
The vegetables on my sandwich were warm, they were out of most of their drink options, and I was charged for sauces—even though I never received the free one that normally comes with the meal. To make things worse, the bathrooms didn’t have any tissue.
This location needs serious improvement in both customer service and cleanliness.
… moreThe night staff does not use gloves, and the night manager’s attitude is extremely unprofessional. He was rude to customers, and when my food came out cold, he acted irritated when I asked for it to be remade. He even slammed the drive-thru window in my face.
The vegetables on my sandwich were warm, they were out of most of their drink options, and I was charged for sauces—even though I never received the free one that normally comes with the meal. To make things worse, the bathrooms didn’t have any tissue.
This location needs serious improvement in both customer service and cleanliness.
Gina
HORRIBLE, HORRIBLE, HORRIBLE!!!
This was one of the worst customer service experiences ever! My dad, who is older, placed an order through the Wendy’s app, and DoorDash was supposed to deliver it. When something went wrong with the delivery, he went up to the store in person to try to figure out what happened and get some help.Instead of getting assistance or basic respect, the manager, Jose, was rude, dismissive, and completely unprofessional toward him. My dad explained that he had ordered through the app and was just looking for clarification or a solution, but Jose acted as if it was a problem to even talk to him. Rather than showing empathy or customer service, he made my dad feel like he was bothering them for simply asking about his order. During the situation, Jose called a woman over the phone my dad couldn’t remember if her name was Monica or Maria who seemed to be a GM or someone higher up. Even with her on the phone, the problem wasn’t handled professionally at all. Jose was speaking to her in Spanish, trying to translate parts of the conversation, but there was zero effort to make things right. Instead, my dad was met with attitude and disrespect from both sides. It’s unacceptable to treat any customer this way, let alone someone older who was calm and just wanted help. When I went to the store myself afterward, I saw exactly the man my dad described. The receipt listed the name “Yair,” but employees were calling him “Chino.” If you’re a manager, why lie about your name? That’s a huge red flag it’s dishonest and unprofessional. If someone is willing to lie about something that small, it makes you question what else they’re not being truthful about, especially when it comes to customers’ orders or money.
This whole experience left a terrible impression. The lack of accountability, respect, and honesty from management is truly disappointing. My family and I have been coming to this Wendy’s location for years, and under previous management, we never had issues. The old managers and GMs were polite, honest, and cared about the customers. But clearly, with this new team, that level of care is gone. No one deserves to be treated this way especially an elderly customer just trying to understand what went wrong with an order he paid for. This location desperately needs new leadership and proper training in customer service, respect, and professionalism. Until then, they’ve lost our business completely. HORRIBLE EXPERIENCE from start to finish. Should’ve gone straight to corporate the first time. Shameful service!
… moreThis was one of the worst customer service experiences ever! My dad, who is older, placed an order through the Wendy’s app, and DoorDash was supposed to deliver it. When something went wrong with the delivery, he went up to the store in person to try to figure out what happened and get some help.Instead of getting assistance or basic respect, the manager, Jose, was rude, dismissive, and completely unprofessional toward him. My dad explained that he had ordered through the app and was just looking for clarification or a solution, but Jose acted as if it was a problem to even talk to him. Rather than showing empathy or customer service, he made my dad feel like he was bothering them for simply asking about his order. During the situation, Jose called a woman over the phone my dad couldn’t remember if her name was Monica or Maria who seemed to be a GM or someone higher up. Even with her on the phone, the problem wasn’t handled professionally at all. Jose was speaking to her in Spanish, trying to translate parts of the conversation, but there was zero effort to make things right. Instead, my dad was met with attitude and disrespect from both sides. It’s unacceptable to treat any customer this way, let alone someone older who was calm and just wanted help. When I went to the store myself afterward, I saw exactly the man my dad described. The receipt listed the name “Yair,” but employees were calling him “Chino.” If you’re a manager, why lie about your name? That’s a huge red flag it’s dishonest and unprofessional. If someone is willing to lie about something that small, it makes you question what else they’re not being truthful about, especially when it comes to customers’ orders or money.
This whole experience left a terrible impression. The lack of accountability, respect, and honesty from management is truly disappointing. My family and I have been coming to this Wendy’s location for years, and under previous management, we never had issues. The old managers and GMs were polite, honest, and cared about the customers. But clearly, with this new team, that level of care is gone. No one deserves to be treated this way especially an elderly customer just trying to understand what went wrong with an order he paid for. This location desperately needs new leadership and proper training in customer service, respect, and professionalism. Until then, they’ve lost our business completely. HORRIBLE EXPERIENCE from start to finish. Should’ve gone straight to corporate the first time. Shameful service!
Derrick Johnson
Stopped by this Wendy’s tonight and got a Baconator meal. The fries were COLD and so was the burger which tasted like it was made yesterday . I also got a kids meal for my daughter. It was equally as bad.
I don’t like leaving reviews like this , but if I could give this meal a half a star, I would. Very disappointed.
… moreI don’t like leaving reviews like this , but if I could give this meal a half a star, I would. Very disappointed.
Layla
I’m writing as a very upset and disappointed customer. The service and food quality at this Wendy’s have gone completely downhill, and it’s honestly one of the worst fast-food experiences I’ve ever had.
Almost every time I visit, my food is either wrong, missing, or undercooked. My chicken strips are constantly undercooked to the point where they’re inedible, and I always end up waiting an unreasonable amount of time for basic items like fries, nuggets, or burgers. This happens whether the store is busy or not it’s like nobody in the kitchen knows what’s going on.
The worst part is the management. The General Manager, Nataly, is extremely unprofessional and doesn’t seem to care about the customers or the store. Every time I’ve seen her interact with staff, she’s rude and dismissive, like everyone’s an inconvenience. The shift leader, Yari, who is a male, isn’t much better he’s disorganized, short-tempered, and clearly doesn’t know how to handle his team or the rush. The entire crew seems stressed and confused, which shows in the terrible service.
This location used to be great when the old GM was running things, everything was smooth. The food was always fresh, hot, and correct. The staff looked like they actually enjoyed their jobs, and the place ran like it should. Ever since the management changed, it’s been chaos every single time I come here.
I’ve given this store multiple chances, hoping it would get better, but it’s only gotten worse. If something doesn’t change soon, I’ll be taking this issue to HR and Wendy’s corporate headquarters directly. It’s unacceptable to pay for food that’s raw, cold, or incomplete, and then have to deal with rude, careless management on top of it.
This location seriously needs to be reviewed and corrected before more customers stop coming altogether.
… moreAlmost every time I visit, my food is either wrong, missing, or undercooked. My chicken strips are constantly undercooked to the point where they’re inedible, and I always end up waiting an unreasonable amount of time for basic items like fries, nuggets, or burgers. This happens whether the store is busy or not it’s like nobody in the kitchen knows what’s going on.
The worst part is the management. The General Manager, Nataly, is extremely unprofessional and doesn’t seem to care about the customers or the store. Every time I’ve seen her interact with staff, she’s rude and dismissive, like everyone’s an inconvenience. The shift leader, Yari, who is a male, isn’t much better he’s disorganized, short-tempered, and clearly doesn’t know how to handle his team or the rush. The entire crew seems stressed and confused, which shows in the terrible service.
This location used to be great when the old GM was running things, everything was smooth. The food was always fresh, hot, and correct. The staff looked like they actually enjoyed their jobs, and the place ran like it should. Ever since the management changed, it’s been chaos every single time I come here.
I’ve given this store multiple chances, hoping it would get better, but it’s only gotten worse. If something doesn’t change soon, I’ll be taking this issue to HR and Wendy’s corporate headquarters directly. It’s unacceptable to pay for food that’s raw, cold, or incomplete, and then have to deal with rude, careless management on top of it.
This location seriously needs to be reviewed and corrected before more customers stop coming altogether.
Jasxciii
The customer service at this Wendy’s location is consistently terrible, and the restaurant itself is poorly maintained. Every time I’ve visited, there’s been some sort of issue. Most recently, I placed a mobile order only to find out they were out of the food I purchased. Instead of making things simple and refunding my money at the store the day of, I was told I had to go through customer service. All and all I had to return to the store days later to receive a refund. This all could have been avoided by refunding me the day of the inconvenience.
It’s 2025 there’s no reason a company like Wendy’s shouldn’t be able to refund the card used for a mobile order. The whole experience was frustrating and inconvenient. I will not be returning to this location and highly recommend trying a different Wendy’s to avoid the hassle.
… moreIt’s 2025 there’s no reason a company like Wendy’s shouldn’t be able to refund the card used for a mobile order. The whole experience was frustrating and inconvenient. I will not be returning to this location and highly recommend trying a different Wendy’s to avoid the hassle.
Amb J
I was genuinely excited about the Wendy’s x Wednesday collaboration and decided to stop by. Unfortunately, the experience was disappointing from the moment I walked in. Every table was dirty, covered in trash and leftover food. The staff was gathered at one table, which also had trash on it, and no one acknowledged us upon entry. When I approached the register, an employee reluctantly, got up and stood at the register, leaning against the wall, not saying a word. We just stared at each other until I had to ask what I was supposed to do next. The lack of cleanliness and customer service was honestly unacceptable. Further, the girl who took our order, also did not cleanse her hands before preparing our meal. And it’s apparent the manager/owner does not care when looking at the rest of the comments.
… morePratik Chheda
Large fries -$4
The portion is even smaller than small fries
Looks like they didn’t want to make a new bunch
… moreThe portion is even smaller than small fries
Looks like they didn’t want to make a new bunch