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Fast-food burger chain serving sides such as chili & baked potatoes.
Address and Contact Information
Address: 7440 Northwoods Blvd, Charleston, SC 29406
Phone: (843) 797-0064
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4 Wendy’s Locations in Charleston, South Carolina
7440 Northwoods Blvd. Charleston , SC 29406. US. Main Number. (843) 797-0064(843) 797-0064. Get Directions · Visit Store Page · Food · Values …
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Reviews
Todd J Musselman
Wendy’s restaurant #00004399,
7400 Northwoods Blvd, N. Charleston SC, 29406
Ticket #3210
This evening, at 6:30 pm while finishing Christmas shopping, we chose your restaurant to have dinner. We understood the drive thru would be busy and were patient. Once to the speaker, we ordered a wrap combo and a son of baconator combo, during which there were 2 different voices that took our order. They did confirm before we pulled around.
Once we got to the window, we were told $13.31, much lower than it should have cost. I asked what the order was for, he replied only the baconator, the wrap combo was missed. I told him that we did need the other combo as this was for my wife and me. He said let me add a second order, and said he’d have me pull up to wait while we were getting ready to pay. He closed the window and began adding the second order. Suddenly we heard a female voice in the background speak up saying “no we can’t do that, there’s other orders in line they’ll have to go around”. He opened the window back up and relayed that we would have to get back in line and go around again. We waited 15-20 min in line to get to this point, and felt this was not acceptable. After being told this, I told the gentleman that it was not right that we must go back around again because of their error. He reclosed the window and relayed my statement, and at this point the female voice (apparently a supervisor) starts yelling “I don’t care, our fault or not, that’s a separate order and they have to go around or not get anything”. She was also berating Aedrick (Cashier), who had tried to do the right thing for us in the first place and was a true pro.
There was no reason for her to start yelling at her employee or us loud enough that we could hear her through their closed drive thru window. (Employee coaching should always be done one-on-one behind closed doors, that’s management 101). And yelling at a customer is completely unacceptable, and unprofessional. On top of this situation, we discovered that whoever took the order ALSO upsized the baconator order (that I did not request) and charged us extra.
In the end, we did not get the second meal, nor were we able to get a second meal for my wife as other stores were now closed. As I said, this treatment of customers, or employees was terrible any day, but especially Christmas Eve. Whether we will be back or not is unknown, but as long as this store continues these business practices, I can assure you that others may shy away too.
… more7400 Northwoods Blvd, N. Charleston SC, 29406
Ticket #3210
This evening, at 6:30 pm while finishing Christmas shopping, we chose your restaurant to have dinner. We understood the drive thru would be busy and were patient. Once to the speaker, we ordered a wrap combo and a son of baconator combo, during which there were 2 different voices that took our order. They did confirm before we pulled around.
Once we got to the window, we were told $13.31, much lower than it should have cost. I asked what the order was for, he replied only the baconator, the wrap combo was missed. I told him that we did need the other combo as this was for my wife and me. He said let me add a second order, and said he’d have me pull up to wait while we were getting ready to pay. He closed the window and began adding the second order. Suddenly we heard a female voice in the background speak up saying “no we can’t do that, there’s other orders in line they’ll have to go around”. He opened the window back up and relayed that we would have to get back in line and go around again. We waited 15-20 min in line to get to this point, and felt this was not acceptable. After being told this, I told the gentleman that it was not right that we must go back around again because of their error. He reclosed the window and relayed my statement, and at this point the female voice (apparently a supervisor) starts yelling “I don’t care, our fault or not, that’s a separate order and they have to go around or not get anything”. She was also berating Aedrick (Cashier), who had tried to do the right thing for us in the first place and was a true pro.
There was no reason for her to start yelling at her employee or us loud enough that we could hear her through their closed drive thru window. (Employee coaching should always be done one-on-one behind closed doors, that’s management 101). And yelling at a customer is completely unacceptable, and unprofessional. On top of this situation, we discovered that whoever took the order ALSO upsized the baconator order (that I did not request) and charged us extra.
In the end, we did not get the second meal, nor were we able to get a second meal for my wife as other stores were now closed. As I said, this treatment of customers, or employees was terrible any day, but especially Christmas Eve. Whether we will be back or not is unknown, but as long as this store continues these business practices, I can assure you that others may shy away too.
Darlene Hunter
I shared photos of food from this location. Many of the photos listed under this business is actually photos of food from Denny’s. That business is no longer there. Company needs to remove photos that are not items from their establishment. As far as atmosphere, I gave it a 3 because of the area and the upkeep of the outside. Be aware of people hanging around the parking lot. The trash outside needs to be collected more often. The food, my photo says it all! Very little wilted lettuce, one pickle, ketchup piled on one side, very little mayo. The photo they advertise is NOT what they’re selling.
… moreVaiyneita Chestnut
I feel like you got to go on a day when you know a good person is back there cooking the food because every time I go my fries be nasty old looking….. Customer service be dried out and tied
… moreDale Simpson
Large German cockroaches in kitchen, on walls visible and close to customer counter (in between frosty machine and counter).
Unacceptable.
Further, only about a third of crew seem to know how to work and how to interact with customers.
Definitely referring this store and management failure to the DM. If franchise, they need to be penalized for brand violations. If corporate, other avenues exist for better performance and compliance with standards.
… moreUnacceptable.
Further, only about a third of crew seem to know how to work and how to interact with customers.
Definitely referring this store and management failure to the DM. If franchise, they need to be penalized for brand violations. If corporate, other avenues exist for better performance and compliance with standards.
Ventra
I hadn’t been to dine in at Wendy’s in years to be honest. But this location got a makeover to match the rest more modern. The food was made hot and was great. Inside tables were clean and there’s plenty of seats.
… moreJohn
1-Little or no lettuce on burgers
2-75% of the tables were dirty not wiped off
3-The woman bathroom door handle was broken. Had to have someone come and open it. Women were waiting thinking someone was using it
… more2-75% of the tables were dirty not wiped off
3-The woman bathroom door handle was broken. Had to have someone come and open it. Women were waiting thinking someone was using it
Gabriel Marques
Great service, as soon as I finished paying my order was ready on the table, incredible!
… moreMataali Noelani
I gave 2 star review only because I usually have good service there but tonight I was appalled by the fact the young gentleman at the register today tried charging me for ketchup saying it’s because I’m asking for extra sauce now ketchup … this company is getting out of hand charging for things that should already come with the meal but trying to charge me for ketchup saying it’s cause I’m requesting extra sauce it outrageous
… moreBek Fragale
Bro tell me why I waited in line at the drive thru for 40 freaking mins for my DoorDash order and they didn’t even have the lobby open so they were just taking that long for people going through the drive thru……………….
… moreLeslea Chelf
Absolutely excellent Wendy’s fast service the black gentleman who looks like he’s managerial is amazing I don’t recall his name sorry but I hope he gets positive feedback from this.
Sorry for the lack of punctuation but I’m voice to texting this
… moreSorry for the lack of punctuation but I’m voice to texting this