Lana Hull
I DoorDash in Sylva, and unfortunately, this location has caused issues every single time I stop to pick up an order. Tonight, I sat in the drive-thru for over 15 minutes waiting for someone to take my order, despite there being no other cars in the parking lot. I eventually had to pull around to the window, where I still couldn’t get anyone’s attention. After waiting for what felt like an eternity, I had to call the store just to get someone to acknowledge my presence.
Once I finally got through, they told me they didn’t even have my DoorDash order, despite me having already been there for a long time. This isn’t the first time this has happened; I’ve consistently had bad experiences with slow service, miscommunication, and a lack of accountability. It’s clear that the staff just doesn’t prioritize DoorDash orders, and it’s causing delays that affect my ability to earn money.
There were three people working in the store and no one in the parking lot, so the “short-staffed” excuse doesn’t fly here. It’s frustrating to keep going back hoping it will be better, but it never is. I strongly suggest others avoid this location if you’re relying on timely service for DoorDash.
… moreBrianna Noel
Mr. Willie is great. Never got my Dave’s single 2 days ago and haven’t had time until today to come get it. Was handled with care and respect. Thank you Mr. Willie.
… moreTKinNC
Dog friendly outdoor eating, chicken wrap is huge!
Bathrooms need attention.
… moreMar Pepin
I’ve heard mixed reviews about the drive-through at this location, but I decided to give it a try myself. I did a mobile order on their app and then came through their drive-through to pick it up. The drive-through was admittedly slow, but it wasn’t ridiculous. I think I waited about 10 minutes from start to finish. The food was good, it’s hard to mess up fast food. I was satisfied with the visit, and Wendy’s is my favorite fast food restaurant so I’m glad I can come to this location with little concern.
… moreAradia
I’m not that type of person to write reviews on places because mistakes happen, I used to work in food so I get it. But, the past maybe 4-5 times I’ve ordered from here my order was either wrong, missing items, bread is stale and crunchy or my fries are bad. I just think it’s a bit ridiculous and I genuinely think these workers need to get it together
… moreL Cardinal
I love Wendy’s hamburgers, but today I wanted to try the new Orange Dreamsicle Frosty. It was okay but I think I’ll stick to the burgers. This Wendy’s location is convenient and the employees are always friendly.
… moreSusan “Grammy” Wright
I just wanted to say good job to the 2 gentleman working last night 12/5/2025 they where very nice and it was just the 2 off them working the whole store and sorry about people behind me in drive thru u 2 where doing great job and keeping piece and still smiling at the rude people u 2 handled it better then I would have and I am in my 60 great job keep up good work you deserve a raise gentleman and also my food was hot and fresh thank you again GOD BLESS THANK YOU
… moreSummer McNabb
Worst Wendy’s I’ve ever been to. A simple small combo took almost 45 minutes. Rude unprofessional manager who sexually harassed me.
… moreHugo Vasquez
Wendy’s, you’re taking too long to prepare the food and you end up giving out raw chicken. Your staff is too few and too slow.
… moreMicki Draven
This was ridiculous. I knew in advance my sandwich wasn’t going to look like the picture BUT REALLY? I knew my fries weren’t going to be piping hot but from the time she handed me the bag ( We all sneak a few before our destination) they were maybe light side of warm if even that. Limp and cool. Hey at least the Coke was fizzy. Geezz.
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