Courtney Colmenares
Sat in the drive through for 20 minutes. When it was my turn to order they had me wait a while. No big deal – it was a busy night. But then 10 minutes later the dude comes on the intercom and tells me their computer system is down. I didn’t understand him so I asked if he was asking me to pull around and order at the window or if I couldn’t order at all. He turned up the volume and screamed that their system was down and he couldn’t take my order. It was so loud that people across the parking lot turned to look. Completely unnecessary behavior. I get it you work at Wendy’s and it probably sucks but seriously…
… moreLaura
Went inside because the drive through was pretty long and I know that means I’ll have to wait a little for my food no matter what. The girl up front was so rude and she was letting it be known she didn’t want to be there. She slammed my food down on the counter and shook it violently to let me know it was done without saying anything. She forgot my large fry so I asked politely for it because I know they’re busy and I even showed her I was missing it and she said “are you sure I didn’t put it in there?” And I still politely said yes so she got the fries and slammed them into the bag. Then went around the corner by the bathrooms and played on her phone. When I looked at my sandwich it was completely wrong but I was so fed up I didn’t even bother. I get that its somewhat stressful to work in fast food because I have several times but at least have some good customer service.
… moreAnn Bolebruch
Stopped in for a pit stop but ordered some burgers etc. Well run and super clean with plenty of parking. Easy in and out on to highway 17. If you are driving by this is your fast food stop in Hampstead NC.
… moreBen Pfeff
Wendy’s Hampstead, NC
Absolute disaster at 8:30 PM drive-thru. Lobby locked, yet they took my order, then twice announced over the speaker “We’re closed!” while I waited. Food came wrong, cold, soggy, and tasted like regret. Heard staff screaming profanities at another customer—zero professionalism. Easily one of the worst fast-food experiences of my life. Corporate needs to clean house at this location. Never again. Stay away.
… moreVasr Vasr
Worst customer service.
Start with the person taking the order in the drive thru. No greeting. I drive to the window and no smile or hello. All she said was is 9 dollars. She asked to drive forward. I said why do you want me to drive forward if no one is in line. She closed the window and walked away. Another person decided to walk towards the window and said can you move forward. I explained to her there’s no reason for it since there’s no one behind me. She says they are on a timer. I said there’s no reason for me to move. She was rude and nasty. Well, I got my order and my fries were cold and the sandwich that I asked for no cheese had cheese.
Instead of figuring out how we can be more efficient, they are trying how to figure out how they cheat the system.
Where’s the work ethic?
Where’s management?
And then you wonder why you can not get a better job. Or better yet why you can’t get a better pay.
Or why did I get fired.
I know this will fall deaf ears. Because Wendy’s industry doesn’t care. My order was on 8/23/25 around 7:24 AM
… moreN Recchuiti
TLDR: They doubled my order without consent by mistake or possibly with intent
I ordered one combo meal at the drive through. I saw on the screen it said 7.00 + tax. Then at the window there were 3 or 4 staff members huddled around. I hand over my card and they take a while. She says “there is an issue with the system hold on.” So I wait. Then I get handed two bags. I’m tired after a shift and figure the fries are in their own bag. So I drive home and find out they charged me for two meals and I was given two when I only ordered one. Considering how long the “system issue” took I think they added a second meal. I also heard someone say “I want my food” while laughing. They may have wanted to eat the “mistake” when I gave it back. Or they just didn’t listen to me or wanted to up charge me. Don’t go here and if you do watch the staff and your order because they cannot be trusted
… moreKerry Murphy
As someone that usually does drive-thru, I have not been inside of Wendy’s. A minute. Was coming back from a long drive and stopped by. This is one of the nicest fast food restaurants I’ve ever been on the inside. It had cool places to sit where you could charge a laptop and it had comfortable recliner type chairs along the normal fast food tables. The service was fast. When we got there we were the only people in line. They got a small crowd so when we went to get our dessert it was a little bit of a wait but pretty fast. We tried their new milkshake desserts soft serve mixed with caramel crunchies. It was delicious. We also tried the Oreo that was good. They also have a strawberry Pop-Tart one that I think I’ll try, but the caramel crunch one was very delicious.. we had a coupon and got the bacon double cheeseburger. It was delicious and really a lot of food if you’re hungry. Anyway, I give thumbs up to the manager and owner of this Wendy’s. And we were there. There were a lot of people coming and going so I think it must be popular locally as well as four people driving through that area.
… moreJ (EyeMyu)
Frosty machine is down all the time. This Wendy’s is on my way home and I drive an extra 5 minutes past my house to avoid this one all the time. They told me to wait one time at the drive-through for about 1015 minutes before telling me they were shortstaffed and they’re not gonna take my order. The other Wendy’s I go to Told me it was crazy how often the other Wendy’s frosting machine down.
… moreIsabel Kinsley
The service was absolutely awful. Went there 15 minutes before the listed closing time, and sat at the speaker box for 2 minutes before driving up to the window and being told very rudely that they were closed. Either the store hours need to be up dated or yall just need to hire better staff.
… moreBeverly Strickland
Drive thru… Food is always good at this location. You won’t believe what we saw in the parking lot ! A live chicken , ..
… more