Wendy’s

  3.7 – 750 reviews   • Fast food restaurant

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Fast-food burger chain serving sides such as chili & baked potatoes.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Wendy's 20877

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Reviews

JJ CBMD
Food is absolutely great, as usual I’m always impressed with their $5 biggie baggy it’s a great deal. And their fries is really good always hot and fresh.
For so many Wendy’s we’ve been to. This one need a little bit of clean. But the rest is good.
Friendly people and also in the cashier, we didn’t wait too long.
Try their new thin mint chocolate frosty, it’s good!
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Funn Traveler
I asked for cold brew with cream and sugar, but I received a drink that was mostly milk and sugar. I asked them to add more coffee to make it stronger and it still did not taste like what I ordered a couple of days ago. After the second attempt, I didn’t even bother asking again. Service is not consistent. I only came back to get that coffee, but it was just a waste of time and money. Cashier was rude. I told her my issue and she just walked away to get the manager. Didn’t even acknowledge me. Will not recommend this place
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Joseph Goldsborough
Forced me to move up past the window (no one behind me btw) then hands me my food without utensils. Absolutely incompetent staff and I will not being going back to any Wendy’s for a long time, as this seems to be a recurring problem regardless of the branch. Do better
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Dion Jackson
I really like this location
It was really convenient to always visit here, and get my money’s worth of the food I sought at those times
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shanekaren99
Food was high quality, it took a while for someone to notice me to take my order, but they were quick and professional, which is why I’m so confused as to why the place was so messy and unattended (see pics).
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Mike Mondy – Keller Williams Realty
No doubt, Wendy’s is always the place to go for a good fast food burger and fries. It can be hit or miss with different locations but this one was both clean and efficiently run. Food came out hot, quickly and it was good!
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Sassy
My food was reheated and served to me late and wasn’t fresh, these employees was very judgmental especially the young ladies. Most of the time they have the dine in area dirty.
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Brad Johnson
Consistently bad. I hadn’t been back anything besides breakfast for about a year, even though they’re about a mile from my house. The last time was due to buying a $7 salad that was half empty. I asked why as it was handed to me and was told that HR instructed them to make them half the size. When I said “For the same price?” they said yes. No problem… give me my money back. Only then did I get a full sized salad. Maybe they still do that, I wouldn’t know.

This time I ordered a Baconator fries, which is fries with shredded cheese, cheese sauce and lots of bacon hence the baconator part. I placed it through the Wendy’s app.

I often order this and sometimes the bacon and cheese baked potato and for some reason asking for no cheese sauce becomes quantum physics. Almost every time another Wendy’s in Rockville screws that up. I was near this one in Gaithersburg so I decided to roll the dice. Baconator fries with bacon, shredded cheese, no cheese sauce. Bad move.

I got the order as pictured. After I lol’d I took it to the counter, showed them the fries, reminded them that is was a Baconator fries order and was told “We left the cheese sauce off!”. Great, gold star for that part of the task. I asked if this was how much bacon comes on the baconator fries and was again told about the omission of the cheese sauce. Great, thanks. Where’s the bacon? Is this what I’m supposed to get?

“Well, what do you want?”


“An order of Baconator fries… with bacon. Just give me some bacon to put on my order”.

“Give it to me, I’ll make a new order”

“I don’t need a new order, just give me some bacon”.

“Give it to me, I’ll make a new order”.

“I would rather have you give me bacon and let me put it on than have someone do who knows what to a replacement order placed by a manager who seems worked up over a problem their crew caused”.

This conversation occured in front of a counter person who had nothing to do with it and she seems to understand the absurdity of this because she kept looking at me and smiling. I smiled back, it’s just food. Mistakes can happen, handling one like this almost seem like an episode of “Punk’d”.

The manager finally brought me some bacon. In the past this store has shortchanged me on food and argued about it, put mayonaise on a sandwich and argued that I asked for it (from a lifelong mayo hater), looked at this order, saw the scrap of bacon and basically said what’s the problem?

If I have some free time I might go back just to see how much more ludicrous the service can get. Then again, no. Good luck.

They have gotten breakfast sandwiches correct the majority of times. Apparently “no cheese sauce” or “no mayo” triggers something.


Update: Over the last year or so this location has greatly improved. They now get my orders right on a regular basis. Keep up the good work.
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Colt Smith Sr
Got my food fast and easy and didn’t break the bank extremely pleased!!!!
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kayla mateo
So I asked for cheese in the chili I didn’t get it I didn’t sweat it, I asked for no bacon opened the sandwich first thing I see is bacon i thought to myself it’s fine take it off but I’m happy y’all didn’t listen to me asking for no bacon or I won’t notice the piece of hair in my sandwich. Totally disgusted went in to show the employees and of course people would have hair in their food no one wearing hair nets super gross Wendy’s y’all do better.
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