

Fast-food burger chain serving sides such as chili & baked potatoes.
Address and Contact Information
Address: 18350 Contour Rd, Gaithersburg, MD 20877
Phone: (301) 947-6516
Menu Photos
Order and Reservations
Order: Order online
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Related Web Results
Wendy’s Montgomery Village in Gaithersburg, MD
3 Wendy’s Locations in Gaithersburg, Maryland
Wendy’s – 18425 Woodfield Rd, Gaithersburg, MD, 20879 – MapQuest
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Reviews
For so many Wendy’s we’ve been to. This one need a little bit of clean. But the rest is good.
Friendly people and also in the cashier, we didn’t wait too long.
Try their new thin mint chocolate frosty, it’s good!
It was really convenient to always visit here, and get my money’s worth of the food I sought at those times
This time I ordered a Baconator fries, which is fries with shredded cheese, cheese sauce and lots of bacon hence the baconator part. I placed it through the Wendy’s app.
I often order this and sometimes the bacon and cheese baked potato and for some reason asking for no cheese sauce becomes quantum physics. Almost every time another Wendy’s in Rockville screws that up. I was near this one in Gaithersburg so I decided to roll the dice. Baconator fries with bacon, shredded cheese, no cheese sauce. Bad move.
I got the order as pictured. After I lol’d I took it to the counter, showed them the fries, reminded them that is was a Baconator fries order and was told “We left the cheese sauce off!”. Great, gold star for that part of the task. I asked if this was how much bacon comes on the baconator fries and was again told about the omission of the cheese sauce. Great, thanks. Where’s the bacon? Is this what I’m supposed to get?
“Well, what do you want?”
“An order of Baconator fries… with bacon. Just give me some bacon to put on my order”.
“Give it to me, I’ll make a new order”
“I don’t need a new order, just give me some bacon”.
“Give it to me, I’ll make a new order”.
“I would rather have you give me bacon and let me put it on than have someone do who knows what to a replacement order placed by a manager who seems worked up over a problem their crew caused”.
This conversation occured in front of a counter person who had nothing to do with it and she seems to understand the absurdity of this because she kept looking at me and smiling. I smiled back, it’s just food. Mistakes can happen, handling one like this almost seem like an episode of “Punk’d”.
The manager finally brought me some bacon. In the past this store has shortchanged me on food and argued about it, put mayonaise on a sandwich and argued that I asked for it (from a lifelong mayo hater), looked at this order, saw the scrap of bacon and basically said what’s the problem?
If I have some free time I might go back just to see how much more ludicrous the service can get. Then again, no. Good luck.
They have gotten breakfast sandwiches correct the majority of times. Apparently “no cheese sauce” or “no mayo” triggers something.
Update: Over the last year or so this location has greatly improved. They now get my orders right on a regular basis. Keep up the good work.