Callie R
I ordered a small fry and a 6 piece nugget and a large fry. Seems simple enough? Wrong fries were half filled and nuggets were super overdone. It also took 20 minutes in the drive thru. I don’t usually complain but do not go to this wendys!!!
… moreLilly B
I ordered a frosty with extra brownie batter and they gave me frosty with less than the normal amount. Last time I went they forgot my French fries. And the two times before that the employees were borderline rude (tbh I dont really care that much about the service if my food is correct.) I don’t even care if I have to wait a little longer. But to me this shows that corporate is not giving this store the proper resources to succeed, whether that be more labor hours or ensuring management is listening to the employees needs, idk. The area is very busy, am I’m sure the store would greatly benefit from more support (not punishment, SUPPORT) from the higher ups.
… moreJD Roy
This new Wendy’s doesn’t have quick service yet, but the food was tasty and fresh. The restaurant was clean and has a nice look to it. Staffing any new restaurant can be a challenge, so I’ll update my review in the future once the team has had a chance to work together longer.
… moreWilliam Jones
I don’t typically write reviews on chain establishments as the service can always be hit or miss. However, for this particular location I have visited it about 4 times now and the customer service continues to get worse each time. The wait time continues to get longer even while they’re not busy, and they always mess up the order.
I visited this location this evening and again experienced a very long wait time; nearly 35 minutes which I was the only one in the drivethru and there was only one customer inside. At one point I even asked to cancel my order, which they said it would require a manager and told me my food was coming right up. After that, the workers there were no where to be found.
Finally when someone came to the window I went to ask them again to cancel my order, but they turned away, grabbed 2 bags of food and shoved them out the window. If I hadn’t already paid for the order through the app I would have just driven off long before going through this type of experience. Oh, and of course the food was cold.
This location has a lot of negative reviews which is unfortunate for a newer location. I really hope Wendy’s management team will take notice of these reviews and try to make an effort to improve this location. Because long wait times will only drive customers away, along with the lack of cleanliness and food not being served at proper temperatures pose severe health risks.
… moreRosemary Cialini
Ok I hardly do this but l am just irked and hope others will be aware. I have ordered the same sandwich repeatedly for five times in a row, a jr HAMBURGER NOT CHEESEBURGER!!!! Seriously what in the world is going on with the cooks over there?? I just don’t understand how five different times in a row!!! Thru door dash and the Wendy’s mobile app!!! I continually have to scrape off yellow cheese!! People that are lactose intolerant should avoid this restaurant. Now that said l never have a problem at the Thorndale, Oxford, Lionville or Exton locations!! So the apps are working fine but the employees at the Parkesburg location are lost in space or something! Oh and yes there is a lag time in getting your order in a timely fashion. So l agree with other reviewers! It’s truly sad that such a clean new restaurant that’s been open for a while now is so lacking good help and management!
… moreMatthew
Are they perfect? No. But I’ve never had a bad experience. Usually I spend like $5.30 total, get a Chicken sandwich, nugget, drink, and fry. If it’s a Wednesday I get an extra 6 piece free! The location has been dirty sometimes, but more often than not, it’s an acceptable fast food joint. Do the employee’s look happy? No. But I don’t expect them to, and I don’t care. They do their job, they don’t give me a hard time, and sometimes they even give me free stuff. Is the wait long sometimes? Yes. I don’t care! I’ve never had my order messed up, the food has never been cold, and more times than not, I don’t regret it unlike the McDonalds near the Wawa and Walmart, which is about a 50/50 of “That was fun” and “Man I’m gonna be obese, this is disgusting.”. It’s not perfect, but I really don’t see why everybody is complaining. At least give it a shot once.
UPDATE: THEY CHARGE $0.50 PER SAUCE NOW!!! For my entire meal I got a single sauce and it wasn’t the right one! I’m going to Chik Fil A, they can kick bricks with their 50 cent sauce!
SECOND UPDATE: They give you zero sauce for a baconator combo which is $13! Screw wendy’s man, never going back there again over a cheap sauce that means nothing.
… moreUlysses Squire, Jr (YungEsquire)
This Wendy’s location is the worst!! If I could put zero stars I would have! The service is always slow even when empty. The employees are rude and get attitude when they forget the food you ordered. Lastly they are supposed to stay open until 12am and they close about 39 to 45 min early everytime and will lock doors and stop taking orders way before the closing time.
… morePamela Galloway
Staff messing around instead
of taking care of customers.
Not busy at all but waited forever on food.
Starting to look dirty behind the counter.
Just a suggestions when not busy instead of wasting time clean up and refill the ketchup which you were
told was empty.
Gotta step up your game
… moreFrugal Livin’
Employees seemed stressed and overwhelmed. Drive thru was very very slow and it took over 20 minutes to get our order. Food was good
… moreAli Dillow
I don’t typically post bad reviews but I have had enough of this place. I gave them another chance today & won’t do it again. The whole order was wrong, multiple orders. I’ll drive to Thorndale. Chick Fil A may be the end of this place if they don’t get it together.
… more