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Address and Contact Information
Address: 970 Dekalb Pike Unit 275, Blue Bell, PA 19422
Phone: (610) 279-4567
Website: https://www.wasabinow.com/
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Reviews
Patti Meringo
The woman working behind the counter verbally harassed me for an unclear reason and withheld my order from me, which she had in her hands. She kept telling me to “call DoorDash.” When I asked why since my order was prepaid and ready for pickup, she wouldn’t give a reason. She just kept saying to call DoorDash. I couldn’t figure out what the issue was so I went to take my bag and she grabbed it back from me, screaming. It was incredibly disturbing and jarring.
At this point, everyone in the restaurant was staring. I’m not sure how she didn’t feel ashamed.
After much back and forth and her showing me her iPad but not quite being able to communicate the issue, I figured it out on my own. My order was not showing up on her iPad as a completed order because I hadn’t clicked “I’ve picked up my order” in the DoorDash app. Well, I hadn’t picked it up at this point. She was still holding onto the bag for dear life. I clicked it anyway and told her to now check her iPad. There was my name and next to it “order complete.” I looked at her and she still clung onto the bag. No apology. She did have the audacity to say “don’t come back to Wasabi.” As though I was in the wrong. And as though I’d even want to after all this!
I reported the incident to DoorDash and they refunded me. So glad Wasabi did not get the sale in the end. Unclear as to whether that woman is the owner or a manager but she is incredibly uncouth. No customer should feel humiliated the way I did.
Reply:
I want to correct several inaccuracies in their response.
I did not “intentionally delay” the order. I have placed many DoorDash pickup orders, and in my experience that button is typically pressed once the order is physically handed to the customer, as it requires confirming receipt and accuracy of the items. At the time of this interaction, the food was still being withheld from me, so I had not yet completed that step.
Once I did click “I’ve picked up my order,” the system updated immediately and my name appeared as “order complete” on the store’s tablet, confirming that the order was valid all along. Despite this, there was no acknowledgment or apology, and the employee continued to hold onto the bag and told me not to return.
I did not raise my voice until after the employee yelled and physically pulled the bag back from me, which is what caused a scene and drew attention from other customers.
Knowing that this is all on camera is good news for me, as when I explained the situation to DoorDash, they took this matter very seriously and are willing to be in compliance should this be investigated further. In the attached photo, you can see how crumpled up the takeout bag was from the worker yanking it out of my hands.
My intention in leaving this review is not to argue policy, but to document an interaction that felt unnecessarily hostile and could have been handled calmly and professionally.
… moreAt this point, everyone in the restaurant was staring. I’m not sure how she didn’t feel ashamed.
After much back and forth and her showing me her iPad but not quite being able to communicate the issue, I figured it out on my own. My order was not showing up on her iPad as a completed order because I hadn’t clicked “I’ve picked up my order” in the DoorDash app. Well, I hadn’t picked it up at this point. She was still holding onto the bag for dear life. I clicked it anyway and told her to now check her iPad. There was my name and next to it “order complete.” I looked at her and she still clung onto the bag. No apology. She did have the audacity to say “don’t come back to Wasabi.” As though I was in the wrong. And as though I’d even want to after all this!
I reported the incident to DoorDash and they refunded me. So glad Wasabi did not get the sale in the end. Unclear as to whether that woman is the owner or a manager but she is incredibly uncouth. No customer should feel humiliated the way I did.
Reply:
I want to correct several inaccuracies in their response.
I did not “intentionally delay” the order. I have placed many DoorDash pickup orders, and in my experience that button is typically pressed once the order is physically handed to the customer, as it requires confirming receipt and accuracy of the items. At the time of this interaction, the food was still being withheld from me, so I had not yet completed that step.
Once I did click “I’ve picked up my order,” the system updated immediately and my name appeared as “order complete” on the store’s tablet, confirming that the order was valid all along. Despite this, there was no acknowledgment or apology, and the employee continued to hold onto the bag and told me not to return.
I did not raise my voice until after the employee yelled and physically pulled the bag back from me, which is what caused a scene and drew attention from other customers.
Knowing that this is all on camera is good news for me, as when I explained the situation to DoorDash, they took this matter very seriously and are willing to be in compliance should this be investigated further. In the attached photo, you can see how crumpled up the takeout bag was from the worker yanking it out of my hands.
My intention in leaving this review is not to argue policy, but to document an interaction that felt unnecessarily hostile and could have been handled calmly and professionally.
Christina DeLise
I dont think I’ve ever had such larger sushi in my life. Its inexpensive, fresh, and large portions. The poke bowls are large and great as well. Highly recommend
… moreLeilany Monserrath Martinez Cortez
Definitely one of my top 3 favorite Poke/Sushi places. Also the atmosphere inside is so clean and the music is just right. The lady in the front is so nice as well, I always appreciate her warm welcome. Portions are also reasonably priced, and ingredients are always fresh as can be! Don’t wait and come try this delicious poke/sushi.
… moreMichael G.
Excellent Poke Bowl experience. Order from the menu or customize your bowl. Service is fast. The food is fresh… The portions are generous and terrific value.
The dining area is small, crowded, and messy with supplies and shelving at front of house. It’s disappointing and sloppy.
… moreThe dining area is small, crowded, and messy with supplies and shelving at front of house. It’s disappointing and sloppy.
Chloe Sun
Hands down the best Poke I could find in SE Pennsylvania!! I can’t find anything to complain about. The price is more than affordable. The portion is huge. The staffs are nice and friendly. There are seats indoor and outdoor. They also have sushi, dumplings, and beverages.
I recommend getting their loyalty card if you live nearby. You’ll most likely be coming back.
… moreI recommend getting their loyalty card if you live nearby. You’ll most likely be coming back.
Hussein Jaber
Very rude and condescending staff. Ordered through doordash who sent me to the store to pixk up after issues with delivery. Restaurant refused to give me the food or communicate with doordash. After waiting an hour at the restaurant being humiliated by them I left. They then called me after saying I can come back and pick it up. Very rude and terrible service. They wasted hours of my night and were in the wrong and refused to give me food I paid for and wouldnt even listen.
Reply to their response: I explained to you numerous times in the restaurant that there must be some type of error between them and doordash and to communicate with doordash. They refused and kept insulting me in front of everyone. I showed them all my confirmations from doordash and that doordash switched it from delivery to pickup due to numerous issues with the delivery driver and instructed me to pick it up. I kept asking politely that if they have any issue for whatever reason to contact doordash. They kept yellig at me and insulting me for no reason. Horrendous service and the staff and owner are so arrogant and condescending. After wasting 3 hours total of my time and after walking out they realized I was right and they were completely in the wrong and kept calling me to pick up my food that I had paid for and doordash had instructed me to pick up all along. I still don’t understand how they could be so rude to their customers. There was no issue at all to begin with and I kept begging them to just contact doordash but they were obviously trying to scam me and doordash. They wanted me to pay again in person and were receiving payment from doordash as well at the same time. When I caught on they kept doubling down and their behavior got worse after getting exposed. Terrible dishonest business and I would strongly recommend to avoid this place
… moreReply to their response: I explained to you numerous times in the restaurant that there must be some type of error between them and doordash and to communicate with doordash. They refused and kept insulting me in front of everyone. I showed them all my confirmations from doordash and that doordash switched it from delivery to pickup due to numerous issues with the delivery driver and instructed me to pick it up. I kept asking politely that if they have any issue for whatever reason to contact doordash. They kept yellig at me and insulting me for no reason. Horrendous service and the staff and owner are so arrogant and condescending. After wasting 3 hours total of my time and after walking out they realized I was right and they were completely in the wrong and kept calling me to pick up my food that I had paid for and doordash had instructed me to pick up all along. I still don’t understand how they could be so rude to their customers. There was no issue at all to begin with and I kept begging them to just contact doordash but they were obviously trying to scam me and doordash. They wanted me to pay again in person and were receiving payment from doordash as well at the same time. When I caught on they kept doubling down and their behavior got worse after getting exposed. Terrible dishonest business and I would strongly recommend to avoid this place
Melodie Oh
Just moved to Philly a month ago and this is hands down the best Japanese restaurant I’ve been to so far. I ordered a poke bowl to-go that i was able to fully customize it and it came out perfect. Super fresh ingredients, generous portions, and of course tasted amazing. The staffs were all incredibly friendly and welcoming too. Highly recommend if you’re looking for quality Japanese food in the city; i’ll definitely be coming here more often.
… moreHulk
Food. CHECK
Price. CHECK
Portions. CHECK
Service. CHECK
Wasabi Sushi is a must go to spot!
The ingredients are very fresh and you get to create your own Poke Bowls.
The sushi nigiri and rolls are also delicious!
I come here weekly because it’s really that good!
Highly, highly Recommended!
They are also opening a new location in North Wales on 4/17!
Update:
The food is as good as ever.
Wasabi is one of the last places to raise their prices, and even at that, they only raised it by $1!
While the majority of restaurants are greedily raising their prices constantly and at insane rates, Wasabi is the true champion of the peope!
Love them!
… morePrice. CHECK
Portions. CHECK
Service. CHECK
Wasabi Sushi is a must go to spot!
The ingredients are very fresh and you get to create your own Poke Bowls.
The sushi nigiri and rolls are also delicious!
I come here weekly because it’s really that good!
Highly, highly Recommended!
They are also opening a new location in North Wales on 4/17!
Update:
The food is as good as ever.
Wasabi is one of the last places to raise their prices, and even at that, they only raised it by $1!
While the majority of restaurants are greedily raising their prices constantly and at insane rates, Wasabi is the true champion of the peope!
Love them!
Jisu Kang
This is one of my favorite restaurants! My kids love it even more than I do! I really enjoy being able to have Korean ramen and my favorite sushi rolls at the same time. I highly recommend checking this place out—you won’t be disappointed!
… moreMatt Liu
We ordered a sushi and sashimi catering platter and it was delicious! It had huge portions and was really fresh. They were also able to accomodate a super quick turnaround, but everyone should still give ample advance notice for catering platters
… more