
East Coast-based chain serving artisanal pizzas & other Italian sandwiches & salads.
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Edgewater, MD – Vocelli Pizza
Vocelli Pizza – Edgewater, MD – 20 Mayo Rd – Hours, Menu, Order
Vocelli Pizza: Classic Italian Quality Pizza & Delivery
Reviews
Update Sept 2025 – Vocelli’s take out pizza tonight, ordered plain cheese and a meat lovers. Both were great, from the crust to the sauce and cheese, to the fresh and very generous toppings, just excellent pizza. My photo could be better but if you focus on the slice, you can see the quality. Five stars all day.
I feel like their well-earned popularity may get the better of them sometimes. Very rarely, a delivery will be late as everyone in town suddenly decides they want vocelli’s :D. It’s a small shop with a small shop vibe, and the owners are there every day busting their butts. I respect that.
*Let me preface with saying that we knew ordering pizza on a Friday evening wouldn’t be a quick delivery. We were not expecting a miracle*
Placed our order at 6:03p and got an email confirmation saying to expect our order within 45-55 minutes. Again, this was fine. It’s Friday night and waiting up to an hour for pizza is normal. At this point, we’re expecting to eat dinner by 7pm.
At 7:30, pizza had not yet been delivered. We call to check the status of the order and are told that the driver is on his way.
At 8:05, still no pizza. I call again and ask to speak to a manager (figured the young kids working up front might not have actually checked on the status of our order when we initially called). The person who answers me says they are the manager. I nicely start to explain how we ordered at 6 and called at 7:30 and before I can finish, I’m cut off with a rushed “what’s your address?” followed by, “hold on one minute” …no apology or acknowledgement of the fact that we’ve been waiting 2 hours for our order.
The manager proceeds to tell me that they’re busy but that our pizza will arrive soon. Again, no apology and no clarity on when exactly I should expect the pizza. I explain, again, that we’ve been waiting two hours and that a half hour prior, we were told the pizza would arrive soon. Then the manager tells me, “we’re really busy and your pizza isn’t even in the oven yet”
TWO HOURS LATER. I asked for a refund and provided feedback to the manager that a phone call or follow up email to notify us of the delay would have been nice.
I can emphasize with the restaurant being busy and possibly short staffed but the lack of communication and no apology for the inconvenience was a huge turn off. We have ordered from here on numerous occasions, super owl Sunday being one of them, and have never waited so long. I truly believe something was off for them today but if that was the case, manager should’ve stepped up and responded accordingly.
Was also told I’d get a refund and I had to ask the manager if if get a confirmation via email. He said yes but I am still waiting. Never asked my name or how I paid. Here’s hoping I am refunded