Address and Contact Information
Address: 4631 Falmouth Rd, Cotuit, MA 02635
Phone: (508) 428-0000
Website: https://www.villaggiocapecod.com/
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Reservations: villaggiocapecod.com
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Home – Villaggio Prime Bar & Grille – Italian Restaurant in MA
Villaggio Prime Bar and Grille Restaurant – Cotuit, MA – OpenTable
The Bar – Villaggio Prime Bar & Grille – Italian Restaurant in MA
Reviews
Our waitress was efficient but could have been a bit more friendly…it might have been a bad day for her, so giving a benefit of the doubt.
Things were clearly not going right this night, but you don’t let every customer in the house know you’re having a bad night. I had heard someone say that a couple staff members had walked out that night, and I could guess what the reason was. If it wasn’t Thanksgiving night with our family all together, we would have walked out too.
The food was so so, definitely not the quality we are used to getting from there, especially with the prices being jacked up for Thanksgiving. The turkey dinner was $60 and it was a plate full of shredded meat, which was weird. The mashed potatoes were over whipped which made them pasty, and barely any gravy.
It took an hour before we were sat and asked for a drink order. At that point we asked Tim if we could order our meal at the same time, and he literally yelled at us that he has people ahead of us and no we couldn’t order. Once he decided he had time to take our order my wife asked if now would be a good time to place another drink order, at which point he sarcastically answered, “Well my dear, you can have whatever you want. You’re the customer”. Please, spare me the sarcasm.
We tipped him above and beyond, as it was Thanksgiving and we’re not those people, but we will never be back. It’s sad how many times we’ve been asked how our Thanksgiving was, and how uncomfortable it is have to rehash the experience.
I waited to write this review because I didn’t want to write it in the moment of my disgust, and when I went to read other reviews I see Tim actually has some good ones. I’ll never know if they were the one off, or we were.
If you look past all of the dishonest five star reviews that are made from disposable accounts, you will see that our experience was very consistent with the service provided at Villagio. As a matter of fact, there is a review from someone who went there for Christmas 2024, who had almost the exact same experience as us.
Go to McDonald’s, the food will be better, and the service will be much better!!!!!!!!
Went to a buffet that was 135 dollars PER PERSON. Our server attempted to rush us out after one plate of food. We were served warm and melted desserts, had to listen to the host and waitress argue over seating more people in the room (was told that was okay by the owner because apparently they are dating) and then the waitress forces us to fill out the tip portion prior to her running the credit card. It was very uncomfortable and inappropriate, and other tables had not been asked to do that. The owner claims this is policy despite being potentially illegal as he has to provide them with all tips earned by end of day. When I left a review with opentable, the owner called me and left two very aggressive voicemail messages. When I called back, he screamed at me and hung up on me. I would recommend going anywhere else!!
We went for the Christmas buffet. It was $135 PER PERSON. Our server tried to give us dessert after one plate. When we told her we wanted to get another plate, she took our dirty ones and never gave us fresh plates (there were none at the buffet) and we had to take plates off of another table. Our server was inattentive, argued with the host about taking more customers in the completely empty room we were seated in, and ignoring the table in the room behind us who had coats on when we got there and waited over 30 minutes for her to bring their credit card back. According to the “chef” who replied to my open table review, the host and server are dating and “he talked to her the way I talk to my wife” which is completely ridiculous and a huge assumption to make. I guess he must be mean to his wife so he thinks it’s normal. Dating or not, the behavior was inappropriate and made us extremely uncomfortable.
Our server brought over desserts on a tray she had been showing all night…when we picked she gave them to us straight off the tray, otherwise she “would have had to go down to the bar to get more.” The desserts were warm and melted. Mine was supposed to be lemon jello I believe, it was completely liquid. We asked for the check when we picked desserts.
Twenty minutes after giving us warm and melted desserts, she finally brought our check. She requested that we fill out the tip portion prior to her running it. Very weird, awkward and UNCOMFORTABLE. It felt like she was holding our tip ransom, if we had given her the 20 dollars that we wanted to (which still would have been extremely generous for the service provided) that we would be stuck there just like the other table – their tip must have not been enough.
The “chef” who responded to my review claimed that it says on the bottom of the check that tips go directly into the bank account of the server. Why he thinks that is appropriate to put on a check, or has anything to do with asking your customers to fill out a tip prior, I have no idea. I have worked in many restaurants in Mass and other states, and never have I had tips go into my bank account OR asked customers to fill out their tip prior to running the card. There is something very suspicious about that. Especially because it was to “save time” according to the chef, but the POS machine was literally five steps away from us. And the other table waited over 30 minutes to get theirs back, so it’s clearly not policy.
The fact that instead of a phone call or an apology, I got a nasty note about how their workers are dating so it’s okay to make customers uncomfortable, and that it’s policy to have tips filled out prior despite that not happening to all tables, shows exactly what kind of people run this restaurant. I would be MORTIFIED to know my employees acted that way, and I would certainly not defend it.
I would recommend going to McDonald’s over Villagio Prime. The food and service will both be better, and that’s really saying something.
Ordered on Doordash, was notified the food was ready, proceeded inside. Ended up waiting close to 30 minutes or so for the order to actually be completed.
Staff were rude, pretend they didn’t see you, and when asked the response was “whenever it’s going to be ready”
Will be avoiding the place during future visiting to the cape.
Food. Chicken parm, portion was great and had great flavor.
Sauce very watery.