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✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out
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Our team worked hard to transform the old Cartledge’s building at 35 Union Street into a casual bistro and bakery, which offers breakfast, lunch, delicious baked goods and more! Our menu features fresh items such as salads, sandwiches, burgers, soups and many gluten free options. We will have some vegan options as well. We have a full coffee barista service featuring Esselon Coffee and we offer beer, wine and mixed cocktails. We look forward to being a destination for residents and guests in our community. With over twenty years of baking experience, Kimmy Scribner is excited to bring big tastes to Easthampton, MA!
Hours
| Sunday | Closed |
| Monday | 10 AM–3 PM |
| Tuesday | 10 AM–3 PM |
| Wednesday | 10 AM–3 PM |
| Thursday | 10 AM–3 PM |
| Friday | 10 AM–3 PM |
| Saturday | 10 AM–3 PM |
Address and Contact Information
Address: 35 Union St, Easthampton, MA 01027
Phone: (413) 203-5759
Website: https://www.unionstreetbistroandbakery.com/
Menu Photos
unionstreetbistroandbakery.com
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Reviews
Lynne V
My partner and I sat on the back patio and shared the spicy tuna melt special. It was possibly the best tuna sandwich I’ve ever had at a restaurant. Service was efficient; we will definitely be back.
… morejohn fraize
I had the Rachel sandwich and it was delicious
… moreAbigail Whittier
Unassuming lunch spot with a great menu full of delicious dishes. Service is also good. Easthampton really needed this kind of place that offers a wide variety of food, coffee, and other drinks.
… moreKarima Rizk
Pros: Good food, great desserts, nice patio, and talented local owner.
Cons: Long waits, poor communication, poor waitstaff customer service, customers are charged 3% merchant services fee on top of bill when paying with a debit or credit card.
Specific complaint leading to this post:
Called in a takeout order of a bowl of soup and drink. Upon arriving, ordered the 2-slice Chicago pizza special and waffle fries for my daughter. This was a takeout order, not a sit-down meal. It took over **30 min** for the order to be ready.
The reasons for the late service were:
1. Chicago pizza takes a while to heat up (@15 min check in).
2. We’re slammed. (@ 30 min check-in).
A 30 min wait may be appropriate for a sit-down meal, but not for a takeout order placed at the counter. Numerous other takeout and door dash orders came and went while we waited.
Appropriate customer service responses would have been:
1. Apologize for late service, check in with me as customer to acknowledge the problem.
2. Warn customer ahead of time if you are “slammed” or understaffed.
3. Refund portion of meal to make it right.
Finally, I’m attaching a photo of the 2 slices of pizza, which IMO should not take 30 min to reheat.
I will not return here, which is a shame, because the local owner has worked hard to build her business and I’ve been a longtime customer. However, repeated long delays (not first time), poor communication from wait staff, and not taking responsibility for their poor customer service has made coming here a bad experience I do not want to repeat.
… moreCons: Long waits, poor communication, poor waitstaff customer service, customers are charged 3% merchant services fee on top of bill when paying with a debit or credit card.
Specific complaint leading to this post:
Called in a takeout order of a bowl of soup and drink. Upon arriving, ordered the 2-slice Chicago pizza special and waffle fries for my daughter. This was a takeout order, not a sit-down meal. It took over **30 min** for the order to be ready.
The reasons for the late service were:
1. Chicago pizza takes a while to heat up (@15 min check in).
2. We’re slammed. (@ 30 min check-in).
A 30 min wait may be appropriate for a sit-down meal, but not for a takeout order placed at the counter. Numerous other takeout and door dash orders came and went while we waited.
Appropriate customer service responses would have been:
1. Apologize for late service, check in with me as customer to acknowledge the problem.
2. Warn customer ahead of time if you are “slammed” or understaffed.
3. Refund portion of meal to make it right.
Finally, I’m attaching a photo of the 2 slices of pizza, which IMO should not take 30 min to reheat.
I will not return here, which is a shame, because the local owner has worked hard to build her business and I’ve been a longtime customer. However, repeated long delays (not first time), poor communication from wait staff, and not taking responsibility for their poor customer service has made coming here a bad experience I do not want to repeat.
Dianna Bartel
A great little gem. Chicken soup was hearty, spicy tuna melt was incredible. Will definitely be back.
… moreDenise- Marie
Cute bistro with great outside dining. A bit overpriced, tasteful combinations. Outstanding cupcakes.
… moreChelsea Brown
The food is beautiful and delicious. Came out fast. I was being helped by someone who was obviously new and training and was being treated nicely by the other staff. This says a lot to me about this company. Everyone starts somewhere. 10/10 experience. I’ll be coming back!
… morePaul McGarr
These guys nickel and dime you to death. Charge to split a sandwich between two. Charge for condiments. Charge for French fries over potato chips. Charge for using a credit card. Goes on and on. Food is very good and reliable…among the best. I used to leave 10% tip for takeout orders like I do for all takeout. Today they demanded a surcharge for using a credit card. Probably around 3%. Sick of the nickel and diming. So, I didn’t tip them. Sadly, the company got every penny and the staff lost out on tips. I’ll go back because the food is good, but I feel dirty doing so because the business doesn’t value their customers.
… morekaelyn
the food was incredible but whoever works at the register needs to find a new job not in customer service. made me feel so unwelcome and uncomfortable.
… moreTegu66
I love this spot. Only drawback is that there are only a couple parking spots. So usualy have to park a couple blocks away n walk
… more