Tim Hortons

  3.5 – 782 reviews   • Coffee shop

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Located at 1340 Ridge Rd,Lackawanna,NY,Tim Hortons is the perfect place to go for coffee, breakfast, and baked goods. World-renowned for our Original Blend coffee, which is brewed fresh every 20-minutes, we serve a variety of beverage options, including Cold Brew with cold foam, hot and iced lattes, our famous Iced Capp® beverages, TimsBoost energy infusions, Tim Hortons Refreshers, and more. We also offer an assortment of quality food options like made-to-order breakfast sandwiches with freshly cracked eggs, hand-dipped and glazed donuts, and a variety of donut holes affectionately known as Timbits®.

Canadian chain for signature premium-blend coffee, plus light fare, pastries & breakfast sandwiches.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dine in ✔️Take out ✔️Delivery Tim Hortons 14218

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timhortons.com

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1340 Ridge Rd – Tim Hortons

1340 ridge rd. Directions. Lackawanna NY, 14218. 7167681110. Ways to order. Drive Thru. Mobile Ordering. Delivery. Dine in hours. Monday. 12:00 a.m. – 11:59 …

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Reviews

Melani forrester
The girl with the nose ring is so rude and i’ve ordered a hot chocolate 3 separate times and they see me and my partners face every morning ordering the same thing. last time they gave me a iced coffee i cannot have caffeine due to medication i take and my partner called and they gave us a free one next morning. then today we said frozen hot chocolate and she MIXED BOTH for whatever reason.??? it’s not okay. with the coffee on the side of the drink.
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heman rang
I wish I can give negative zero but no rating like tht
Everytime when I go to order tea/coffee for 5 to 7 crew of my worker who work overnight
In drive thru as soon as I order she greeted me with ugh u again even I dont finish my order she cut my order she didn’t let me finished my full order to finished.
Even I confronted her so I can solve the issue telling her is I did anything wrong with her or problem with me she ignore me
She is white girl around 18 to 26 year old
I been regular customer of this store for long but other server have no issue n serve me well only her
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tim restani
The coffee is okay, my food orders are always messed up; and I messed up I mean the food is always some how ruined by the manner in which it is handled. It’s like they intentionally put the donut in the bag upside down, my chicken panini had a giant chunk missing from the bread, and they used the chicken salad mix instead of the correct chicken.
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Don s
Came to this location at 5am want to order 3 orders of bites, coffee and a donut. Was told by the manager they dont sell food till after 6am. So if a business is open at 5 am then my question is why do they not sell foot till 6 am.
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Matt
We only come to this Tims if it’s after hours for our usual location. The drinks and food are standard Tims quality, but the service here is kind of odd. There’s never any pleasantries from the order takers or the employees at the window. Just a “what would you like” and often times a completely silent interaction at the window with no response if you thank or greet them.

Edit: came back again and we were ordering the 2 for $7 iced capp deal (works on any iced capp flavors except limited time). This tims doesn’t charge the drinks properly and instead of putting the items in as pumpkin ice capp or caramel iced capp, they put everything as the default flavors, and then add the flavors and such as extra flavor shots and add ons to make the drinks come out to more expensive for the customers. When we pointed out that they didn’t put the drinks in right, she argued with us. “You said pumpkin iced capp, I put an iced capp plus pumpkin plus whipped topping” yeah no. I’ve been coming to Tim’s for years and that’s not how it works.
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Honest Reviews
Today, I visited the Tim Hortons at 1340 Ridge Road in Lackawanna around 8:00 AM, and unfortunately, the experience left a lot to be desired. From the moment I walked in, I wasn’t greeted by any of the staff. The person making the food walked by me multiple times without a word, and the drive-thru crew just stood there without even acknowledging me or asking if I needed help.

To add to this, the one person actually working at the front, a cashier named Khadijo (it was apparently only her second day), was juggling everything on her own. She was trying to take my order while still handling a previous customer who was taking time with their payment, and it was clear she wasn’t getting any support from the rest of the staff.

All in all, it felt like the team was completely disengaged,
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Mary Rudloff
Drive through staff … can barely hear them! Out of the dozens of Tim Hortons I may go through during my work travels every month it is the only store that you have to eat 3/4 of a Boston cream doughnut before you actually find the Boston cream.
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David Hemphill
Order taker not pleasant in drive thru, no pleasantries from the guy at the window. Passed me the food while looking the other way. I think he mumbled something nice after he handed me my cold bacon egg and cheese on a biscuit. Yea, we’re supposed to be more supportive of the understaffed restaurant maybe these employees should have taken the easy way out and mooched off the government because their attitudes and lack of caring just shared off another customer.
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Ana Hilton
Asked for a simple BLT, got everything BUT that.
They threw deli meat, cheese, lettuce inbetween a ciabatta and called it a day. Come on
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F C
Food and Customer Service was great, Restroom and Lobby needed attention badly! There is a TV on the wall playing Hip Hop videos, volume loud and lots of vulgarity coming from it. See attached photos next time through I will only use the drive thru!
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