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At Tijuana Flats in Longwood, we make our food to order using the freshest ingredients prepared the same day you enjoy them. Even our queso, guac, and salsa are made from scratch every day. That’s just how we roll. At our Hot Bar, you’re the boss of the sauce. Add a hint of heat, a touch of sweet, or douse your dish with a five-alarm fire. Our Hot Bar is loaded with an assortment of tangy, smoky, sweet, and spicy sauces. Tijuana Flats’ entrées include burritos, burrito bowls, chimichangas, dos tacos, flautas, fresh salads, nachos, and quesadillas. Guests have their choice of tortilla with flour and wheat, as well as hard and soft corn with tacos.
Kitschy Mexican chain restaurant known for an extensive hot sauce bar & colorful, muraled walls.
Address and Contact Information
Address: 2401 W State Rd 434 #117, Longwood, FL 32779
Phone: (407) 478-5974
Website: https://order.tijuanaflats.com/menu/tijuana-flats-longwood
Menu Photos
Order and Reservations
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Reviews
Marsha Butler
Very disappointed with my recent experience at Tijuana Flats in Longwood.
I’m a regular customer who has always had positive experiences here, but tonight was completely different. I ordered food for my husband and myself. When I got home, one order had what appeared to be guacamole smeared on the lid – it looked like someone had wiped it off but left residue.
I drove back to have it remade. The manager on duty (Jake) seemed unconcerned about the issue, which surprised me given how often I order here. He remade my order, but when I got home again, I found it had tomatoes in it, which I don’t eat and didn’t order.
I returned a second time for a refund, which he provided. However, when I came back a third time to get his name for this review (I expressed that the guacamole situation was “messed up”), he threatened to call the police.
I understand it was a frustrating situation for everyone, but as a loyal customer, I expected better problem-solving and customer service. I’ve always had great experiences with Amy, the other manager here – she is always super amazing and I’ve never had an issue with my orders when she’s working. That’s why tonight’s experience was particularly disappointing.
I hope management addresses these quality control and customer service issues because I’ve genuinely enjoyed this location in the past, especially when Amy is there.
… moreI’m a regular customer who has always had positive experiences here, but tonight was completely different. I ordered food for my husband and myself. When I got home, one order had what appeared to be guacamole smeared on the lid – it looked like someone had wiped it off but left residue.
I drove back to have it remade. The manager on duty (Jake) seemed unconcerned about the issue, which surprised me given how often I order here. He remade my order, but when I got home again, I found it had tomatoes in it, which I don’t eat and didn’t order.
I returned a second time for a refund, which he provided. However, when I came back a third time to get his name for this review (I expressed that the guacamole situation was “messed up”), he threatened to call the police.
I understand it was a frustrating situation for everyone, but as a loyal customer, I expected better problem-solving and customer service. I’ve always had great experiences with Amy, the other manager here – she is always super amazing and I’ve never had an issue with my orders when she’s working. That’s why tonight’s experience was particularly disappointing.
I hope management addresses these quality control and customer service issues because I’ve genuinely enjoyed this location in the past, especially when Amy is there.
Dan Dowling
After eating here dozens and dozens of times over the last 20 something years we never left a review. They are what they are and they do what they do… well. The hot sauce bar itself is epic. I’ve never had a bad meal here and they are consistent to the point you can set your clock by them. This location in particular always does a very efficient job.
… moreStephanie Sherman
My partner and I have been visiting this location for the past year, and the service, food, and atmosphere is always on point and consistent. Delicious queso (that’s always hot) and chips that are perfectly seasoned are a great side to any dish. We have done both dine in and take-out and you get a quality meal regardless of which option! They have great deals on Thursdays and Saturdays, and we absolutely adore Ashley, who radiates so much sunshine, laughter, and kindness with every customer she interacts with. You can see the connections created and the community that this location has created with regulars.
… moreJeff Zankofsky
Been coming to this location since it opened. Always have had good service and food. I mostly get the tacos which are awesome but have tried other items and all have been good. I’ll be trying some of the new items they just added.
… moreKristin Raia
8/18/2024 UPDATE: I received a call from the manager of the store Robert, he was very understanding and pleasant. Apologized profusely. I am getting a refund for my lunch and a free entrée to try his franchise again. Thank you Robert! My lunch was refunded and I received another call from Sam, letting me know I can pick up my $25 gift card from the cashier anytime, it has my name on it. Thank you!
As a local guide for Google I pride myself on fair, honest reviews. I had a horrible lunch experience at this Tijuana Flats location, food and service. They concentrated on online orders over dine in orders causing me to wait 30 minutes for one burrito. When I did finally get the burrito there was nothing in it but beef, rice and beans. No lettuce, cheese etc. (see photos below). The tortilla was also chewy. When I asked I was told “it’s Taco Tuesday and this is how it goes” by a woman employee with a dark haired ponytail. I was completely ignored by her counterpart who had a ponytail with naturally red hair. I would not go to this location. They should really not even have seating! Let them take care of their online orders that are so important! I deserve a refund of $16 since it was a waste of $$ and time! So disappointing!
… moreAs a local guide for Google I pride myself on fair, honest reviews. I had a horrible lunch experience at this Tijuana Flats location, food and service. They concentrated on online orders over dine in orders causing me to wait 30 minutes for one burrito. When I did finally get the burrito there was nothing in it but beef, rice and beans. No lettuce, cheese etc. (see photos below). The tortilla was also chewy. When I asked I was told “it’s Taco Tuesday and this is how it goes” by a woman employee with a dark haired ponytail. I was completely ignored by her counterpart who had a ponytail with naturally red hair. I would not go to this location. They should really not even have seating! Let them take care of their online orders that are so important! I deserve a refund of $16 since it was a waste of $$ and time! So disappointing!
Mel Z
I was a little skeptical to give TJ another try since a different location was not great, but we were in the area and it sounded good. We were pleasantly surprised and definitely one of their best locations!
The restaurant is clean and organized. You feel welcomed as you walk in. The staff is attentive and happy to answer any questions. We got to meet the manager Charles and he was checking on clients and taking orders out as well.
The food was good, not only was it made to order but the ingredients were fresh and well balanced. We had the option of having the churro bites made a bit after to make sure they were fresh and they sure were good and taste like a churro! That cinnamon sugar tops the flavor.
We will definitely come back when we are in the area. Thank you!
… moreThe restaurant is clean and organized. You feel welcomed as you walk in. The staff is attentive and happy to answer any questions. We got to meet the manager Charles and he was checking on clients and taking orders out as well.
The food was good, not only was it made to order but the ingredients were fresh and well balanced. We had the option of having the churro bites made a bit after to make sure they were fresh and they sure were good and taste like a churro! That cinnamon sugar tops the flavor.
We will definitely come back when we are in the area. Thank you!
Eric Franky
This is our 3rd time going to Tijuana Flat, and 1st time at this location. We were not disappointed. The food was delicious, service was on point, Taco Tuesday prices are phenomenal. They have outdoor and indoor dining, which is suitable for the evening weather. Also, another neat thing I noticed was the DoorDash/Uber Eats shelf is off to the side with a TV above it letting customers know what orders are being prepared and what orders are ready. Exceptional job by the staff too, not only did they ask how everything was as usual, they politely reassured and accepted the compliment. 10 out of 10. Thanks.
… moreR A B
I come here a lot and I have noticed this place going down hill. Who ever owns this place needs to do some major repairs to the equipment and building. There has been a huge puddle of water in front of the register for a few months now from the drink cooler. The A/C was not working last time I went and they had the doors open because it was so hot. It always smells like backed up sewage around the bathrooms. The kitchen is dirty and the staff are always frustrated. It’s time to do better management. I’m not coming back for a while
… moremayday
I have eaten at this location many times. The food is good and reasonably priced plus they usually have specials going on during specific days like Taco Tuesday. The reason I love Tijuana Flats is because of their hot sauce bar and how you can cover the food with a sauce. I usually get a burrito covered in queso. I really love the vibe of the place and the murals inside. They also have outdoor seating as well.
… moreAkruti Patel
Had a great visit to Tijuana Flats! The food was fresh, flavorful, and portions were generous. Loved the variety of hot sauces and the fun, laid-back vibe. Staff was friendly and service was quick. Great spot for casual Tex-Mex—definitely coming back!
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