
Take a seat and sip on beautifully crafted cocktails inspired by Southern flavor at The Shepherd Hotel’s Thomas bar. With indoor and outdoor seating of stylish ambiance and views of the surrounding town, Thomas Bar offers a sophisticated drink menu showcasing local beer, wine, and spirits.
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From handcrafted cocktails and seasonal bites from our Thomas Bar …
Reviews
However, for a high-end venue attached to a luxury hotel, I expect consistently outstanding hospitality. A few staff members occasionally fall short, particularly in attitude, conversation, and checking in on guests: specifically an older woman, a younger light-haired man, and a younger brunette woman.
This has led me to visit less often. When I shared this feedback with management, it was dismissed with assurances that everyone is treated friendly. Yet despite our group always arriving in business attire with proper manners and hygiene, these individuals sometimes make us feel unwelcome.
I notice other local spots (even more casual ones like Walk-On’s, Triple’s, Roar, Loose Change, The Foundry, TD’s, Study Hall, and places in Greenville) maintain smiling, engaged staff who clearly enjoy their work. Not everyone is suited to hospitality, and high-standard venues typically address such issues promptly to maintain quality, perhaps by retraining or reassigning.
I’m confused and wonder if it’s something on our end, but we receive excellent treatment elsewhere (except Backstreets). I rarely leave detailed feedback like this, but I share it constructively, hoping it helps improve the business. I’d gladly update my review if service becomes consistently excellent.
Price per person: …