Address and Contact Information
Address: 202 Corcoran St, Durham, NC 27701
Phone: (984) 329-9500
Website: https://www.hyatt.com/en-US/hotel/north-carolina/unscripted-durham/rdujd/dining
Menu Photos
Order and Reservations
Reservations: sevenrooms.com
Photo Gallery
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Reviews
Angela Love
We did the Igloo Experience on New Year’s Day. The service was amazing. The food was okay but some good options. The pork chop was well seasoned but the shrimp & grits, meatballs and salads needed salt.
Be prepared for a prix fixe for smaller parties ($65 per person in 2025). 20% gratuity is added automatically but does not go directly to your server. The igloo was warm and cozy with a fireplace. Would have liked a separate seating area with a loveseat away from the dining table but that is only in the upgraded one for groups. It was worth it for the experience.
… moreBe prepared for a prix fixe for smaller parties ($65 per person in 2025). 20% gratuity is added automatically but does not go directly to your server. The igloo was warm and cozy with a fireplace. Would have liked a separate seating area with a loveseat away from the dining table but that is only in the upgraded one for groups. It was worth it for the experience.
Jethzabell Medina
I was excited for the Igloo Experience but this was possibly the most disappointing experience I’ve had at Unscripted or the triangle area, period. First, the igloo’s space heater was nowhere near strong enough to keep 10 of us comfortable, and when we asked for blankets they told us they ran out. Of blankets. AT A HOTEL. Second, we were told the machine to warm the cider was broken and the only hot drinks available were hot chocolates which took over 30 minutes to get after ordering. Third, the food – WOW what a disappointment. We all ordered main plates and all of our plates came with portions barely the size of an appetizer. The steaks were tough and had more cartilage than actual steak, and the meatball plate came with 3 MEATBALLS for $23. Our server was thankfully understanding that the meatball plate was misleading and comped it for us. The service was the only positive of the evening. But the portions, food quality, along with the prices were our biggest complaints of the experience. I’ll be posting our experience on other review sites with the hopes of saving other groups from having to go through the same experience. I’ll make sure NOT to recommend this to as many people as I possibly can and send them to the other igloo experiences in the area.
… moreChristy Hedrick
We booked the Igloo Season dinner experience to celebrate a friend’s birthday, and I was really excited because it’s something I’ve wanted to try for years. Unfortunately, the experience we received was very different from the appealing marketing and photos online. While the igloo itself was cute, cozy, and warm, the service and food were extremely disappointing for the price.
Service – Very Slow and Poorly Managed
We sat inside the igloo for 30 minutes before a server even arrived, only to be told they didn’t know we had been seated. Another 30 minutes passed with only water on the table. It took a full hour just to receive drinks.
When we asked about the long wait times or tried to place drink orders ahead (because of how slow it was), the server simply laughed as if we were joking and walked away. Several drinks we ordered were out of stock, and our server brought substitutions without asking or even telling us – for example, guests who ordered Michelob Ultra were brought IPAs.
Each time our server entered the igloo, they immediately dropped items and ran out, making it difficult to request anything. I eventually had to raise my voice and wave to stop them from closing the igloo door just so we could ask questions.
The experience description says guests have a 1.5-hour window to enjoy the igloo, but we were there for 3.5 hours. Courses were spread out with extremely long gaps in between, and by the time dessert arrived it was 11:00 PM (for a 7:30 PM reservation). We were tired and ready to leave.
Food – Inconsistent and Not Worth the Cost
1st Course: The beet salad was fresh and enjoyable.
2nd Course: The short rib meatballs were overly spicy – one serving even had pepper seeds still in it – and one guest couldn’t eat theirs. The butternut squash ravioli filling was good, but the glaze and broth created an odd flavor. It felt mismatched, especially since ravioli is usually served with a cream sauce.
3rd Course: Two guests ordered hangar steaks cooked to the same temperature; one arrived nearly raw, the other overcooked. The crispy potatoes were the highlight of the entire meal.
The pork chop was extremely dry and almost inedible, and the chicken entrée came with no side and was a very small portion.
Desserts looked like they had been prepared far in advance. Portions were tiny, and the lemon tart was served in what appeared to be a mini store-bought aluminum crust that was stuck to the dish. By this point, we weren’t even interested anymore.
Overall the experience did not match the beautiful photos online. For the cost, we felt the food quality, portion sizes, and service fell far short. Gratuity is automatically included, and based on our experience, it felt like the staff knew they would receive 20% regardless of the service provided. They didn’t seem to care or bother to apologize.
By the time we left, the surrounding igloos were empty, the lights on the trees had been turned off, and we didn’t even get to take any nice photos – which was a disappointing end to what was supposed to be a special birthday celebration.
… moreService – Very Slow and Poorly Managed
We sat inside the igloo for 30 minutes before a server even arrived, only to be told they didn’t know we had been seated. Another 30 minutes passed with only water on the table. It took a full hour just to receive drinks.
When we asked about the long wait times or tried to place drink orders ahead (because of how slow it was), the server simply laughed as if we were joking and walked away. Several drinks we ordered were out of stock, and our server brought substitutions without asking or even telling us – for example, guests who ordered Michelob Ultra were brought IPAs.
Each time our server entered the igloo, they immediately dropped items and ran out, making it difficult to request anything. I eventually had to raise my voice and wave to stop them from closing the igloo door just so we could ask questions.
The experience description says guests have a 1.5-hour window to enjoy the igloo, but we were there for 3.5 hours. Courses were spread out with extremely long gaps in between, and by the time dessert arrived it was 11:00 PM (for a 7:30 PM reservation). We were tired and ready to leave.
Food – Inconsistent and Not Worth the Cost
1st Course: The beet salad was fresh and enjoyable.
2nd Course: The short rib meatballs were overly spicy – one serving even had pepper seeds still in it – and one guest couldn’t eat theirs. The butternut squash ravioli filling was good, but the glaze and broth created an odd flavor. It felt mismatched, especially since ravioli is usually served with a cream sauce.
3rd Course: Two guests ordered hangar steaks cooked to the same temperature; one arrived nearly raw, the other overcooked. The crispy potatoes were the highlight of the entire meal.
The pork chop was extremely dry and almost inedible, and the chicken entrée came with no side and was a very small portion.
Desserts looked like they had been prepared far in advance. Portions were tiny, and the lemon tart was served in what appeared to be a mini store-bought aluminum crust that was stuck to the dish. By this point, we weren’t even interested anymore.
Overall the experience did not match the beautiful photos online. For the cost, we felt the food quality, portion sizes, and service fell far short. Gratuity is automatically included, and based on our experience, it felt like the staff knew they would receive 20% regardless of the service provided. They didn’t seem to care or bother to apologize.
By the time we left, the surrounding igloos were empty, the lights on the trees had been turned off, and we didn’t even get to take any nice photos – which was a disappointing end to what was supposed to be a special birthday celebration.
Jackson Davis
The waitress was friendly and the igloo was a unique experience. That’s about the only good thing I can say about the experience. Our first drinks took almost 45 minutes to come out. The cheese plate had 1 piece of bread cut in half for a plate of cheese. We ordered steak for an entree and asked the server to cancel the order after waiting for 1.5 hrs after ordering. For the money, I would have expected more prompt service and better quality of food. Would recommend you spend your money elsewhere.
… moreShandricka Renè
Lola and Juanita made our night! Super friendly, customer service was out of this world, communication was excellent. The food was sensational and the views were superb. It was a little colder than we expected, & when mentioned, (just casually making a statement) we were promptly brought blankets. I could have cried! They attended to our every need and seemed to check in at the perfect times. I will definitely be back! I plan on making this a tradition! Thank you for an amazing time and truly wonderful food!
… moreBrooke Tuck
I reserved an igloo for our friend group of 4 about a month ago because I thought it would be an amazing experience….it was not! The idea is amazing, however these folks are nowhere near being able to execute it at all. I will say that the Igloo itself, location and beautiful Christmas decorations were great but that was the only good thing about it. We were seated on time for our reservation and attempted to order drinks, they were out of a few of the drinks we attempted to order which are very common alcoholic beverages that every bar should have and was on their menu. It took 30 min to get drinks and the bar was literally 20 steps away. This experience comes with a prix fix menu for the courses so you would think they actually had those items right?? Wrong again, they were out of several menu items which was frustrating since they only give 3-4 choices per course. We were sat at 7:30, ordered our courses by 8 and didn’t even get our main course until 10:30 pm! We were lucky to get any refills, told they were no longer serving hot drinks only to watch several hot drinks be taken right past us to other diners the remainder of the evening. There would be no staff at all out there for extended periods of time, we saw our server maybe 3 times total, had to track someone down several times to request the same items we requested from the server only to never receive them and spending close to 4 hrs here for a 4 course meal that was sub par at best. The food came out cold, steak not cooked correctly and the one mixed drink that was ordered was disgusting, how do you mess up Jack and coke?! It’s obvious that these folks are not trained properly at all. The cost of this “experience” was misleading because you would think it was semi-fine dining with a $50 reservation fee, 65/person along with up-charges and then drinks on top of that but it definitely isn’t. I did go to a server that was at the bar because we could never find our server and told her that this was completely unacceptable and that we just wanted our check and desserts to go because at this point it was going on 11pm. She was very apologetic and took 50% off the bill and our drinks which I thought was fair.
The idea behind this igloo experience is a great concept but when you can’t execute it properly, it shouldn’t be offered until you can!
… moreThe idea behind this igloo experience is a great concept but when you can’t execute it properly, it shouldn’t be offered until you can!
Jahna Vaughn
For $65 per person for a preset menu, this experience was not worth it. There was a $5 upcharge for the steak and a $3 upcharge for the shrimp, which was disappointing—when a menu is advertised as preset, there shouldn’t be additional charges.
Beyond that, the food quality was lacking and the service was slow…and there was a 20% gratuity included. We were hoping to enjoy a fun holiday tradition, but unfortunately this was a one-and-done experience for us.
Our total came to $268 for a meal that, based on the quality of both the food and service, should have been closer to $100. We won’t be returning.
… moreBeyond that, the food quality was lacking and the service was slow…and there was a 20% gratuity included. We were hoping to enjoy a fun holiday tradition, but unfortunately this was a one-and-done experience for us.
Our total came to $268 for a meal that, based on the quality of both the food and service, should have been closer to $100. We won’t be returning.
Tanisha Matthews
My family was very disappointed with my birthday dinner at Unscripted Hotel, particularly given the premium price and the novelty of the igloo experience. Unfortunately, the food did not come close to matching the menu descriptions or expectations.
Several dishes were misleading. The short rib meatballs were described as such, but what arrived were very small portions that tasted like basic ground beef, wrapped in slices of green pepper; nothing resembling short rib. The shrimp cocktail was missing two of the three sauces listed on the menu (the Bama white sauce and horseradish aioli), which significantly detracted from the dish. The buffalo burrata was advertised as being served with sourdough bread, but instead came with standard table crackers, which felt like a clear substitution without explanation. The most disappointing entrée was the sugar-brined grilled Berkshire pork chop, which was completely bland and had the texture of boiled meat that seemed to have been quickly grilled just to add grill marks.
Overall, the meal felt like a waste of both time and money. The igloo experience may look appealing, but the food quality and execution do not justify the cost. I would not recommend spending your money here, based on our experience.
… moreSeveral dishes were misleading. The short rib meatballs were described as such, but what arrived were very small portions that tasted like basic ground beef, wrapped in slices of green pepper; nothing resembling short rib. The shrimp cocktail was missing two of the three sauces listed on the menu (the Bama white sauce and horseradish aioli), which significantly detracted from the dish. The buffalo burrata was advertised as being served with sourdough bread, but instead came with standard table crackers, which felt like a clear substitution without explanation. The most disappointing entrée was the sugar-brined grilled Berkshire pork chop, which was completely bland and had the texture of boiled meat that seemed to have been quickly grilled just to add grill marks.
Overall, the meal felt like a waste of both time and money. The igloo experience may look appealing, but the food quality and execution do not justify the cost. I would not recommend spending your money here, based on our experience.
Stephanie Melendez
It was such a disappointment. We came last year (Nov 2024) and couldn’t wait to return for the igloo experience and the food. Unfortunately, this visit (Nov 2025) was a completely different story.
I made a reservation for four people at 7:30 PM. When we arrived on time, the host immediately insisted our reservation was at 7 PM. I showed him the confirmation email clearly stating 7:30 PM for four. He led us to an igloo with two sofas and a tiny table placed awkwardly in the middle. When I asked if any igloos with an actual dining table were available — like the one we had last year — he told me our reservation was for two people so that’s what he had available. I showed the email again stating the reservation for 4 people, and he ignored it, giving us a “take it or leave it” attitude.
It was lightly raining, we were all dressed up, and we remembered how good the food had been last year, so we decided to stay.
It took a long time for a waitress to greet us and bring water. She never brought utensils or napkins, and we had to repeatedly ask the food runner instead because our waitress was inattentive and forgetful. It genuinely didn’t seem like she was trying at all.
The drinks were extremely overpriced and not worth it. A canned cider was brought out without a cup — and the can itself was dirty.
Then came the food. The starter salad listed “greens, beets, goat cheese, and honey.” What we received was greens, barely any beets, and no goat cheese at all. To make things worse, the dishes arrived wet from the rain since they didn’t bother covering the plates as they carried them outside. Everything became a soggy, cold mess. Each dish we received was more disappointing than the last. They were even out of one of the three dessert options, and the dessert I ended up with was not edible.
To top it all off, they automatically add a 20% gratuity, which came out to $65, for some of the worst service we’ve ever experienced.
… moreI made a reservation for four people at 7:30 PM. When we arrived on time, the host immediately insisted our reservation was at 7 PM. I showed him the confirmation email clearly stating 7:30 PM for four. He led us to an igloo with two sofas and a tiny table placed awkwardly in the middle. When I asked if any igloos with an actual dining table were available — like the one we had last year — he told me our reservation was for two people so that’s what he had available. I showed the email again stating the reservation for 4 people, and he ignored it, giving us a “take it or leave it” attitude.
It was lightly raining, we were all dressed up, and we remembered how good the food had been last year, so we decided to stay.
It took a long time for a waitress to greet us and bring water. She never brought utensils or napkins, and we had to repeatedly ask the food runner instead because our waitress was inattentive and forgetful. It genuinely didn’t seem like she was trying at all.
The drinks were extremely overpriced and not worth it. A canned cider was brought out without a cup — and the can itself was dirty.
Then came the food. The starter salad listed “greens, beets, goat cheese, and honey.” What we received was greens, barely any beets, and no goat cheese at all. To make things worse, the dishes arrived wet from the rain since they didn’t bother covering the plates as they carried them outside. Everything became a soggy, cold mess. Each dish we received was more disappointing than the last. They were even out of one of the three dessert options, and the dessert I ended up with was not edible.
To top it all off, they automatically add a 20% gratuity, which came out to $65, for some of the worst service we’ve ever experienced.
Ali Franzen
We did the igloos for the holidays and it was a great experience. They are super comfy and private and we really enjoyed relaxing while eating and drinking. The food is pretty standard American fare but well made and we especially liked the chocolate mousse and bread pudding desserts.
… more