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Welcome to The Honey Baked Ham Company in Florence, where tradition meets taste. Our signature Honey Baked Ham, crafted with a unique spiral-slicing technique, is the centerpiece of our offerings. Complement your meal with our savory sides, succulent turkey breasts, and delectable desserts. Whether you’re dining in, picking up a box lunch, or seeking gourmet gifts. Savor the quality at our deli and sandwich shop, where every bite is a testament to our dedication to excellence.
Family-owned chain selling ready-to-serve smoked hams, plus turkeys, roasts, side dishes & desserts.
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HoneyBaked of Florence
HoneyBaked of Florence. 7642 Mall Road. Florence, KY 41042 · facebook · twitter … © 2026 The Honey Baked Ham Company, LLC. Privacy Policy | Site Map.
Prepared Meals | Meal Gifts | The Honey Baked Ham Company®
Order your Thanksgiving, Friendsgiving, or holiday feast now from HoneyBaked. Treat your family and friends to our premium glazed spiral hams, tender turkey …
The Honey Baked Ham Company – MapQuest
Get more information for The Honey Baked Ham Company in Florence, KY. See reviews, map, get the address, and find directions.
Reviews
Mason
On November 24th, my daughter and I visited this location to pick up our Thanksgiving food. Unfortunately, we had the worst experience ever! Both of us had placed online orders and specifically scheduled pickup on November 24th to get the discount. I paid online for convenience, while she paid in-store.
Upon arriving and entering the store, we were confused and had to ask the employee by the door for guidance. She informed us that if we had paid ahead, we should go to the left line, while those who needed to pay should go to the right line. My line had no one waiting except for the two customers already receiving their orders, while my daughter’s line had two people ahead of her and two others already receiving their orders.
To our surprise, her line moved more quickly than mine. I believe this was due to an issue with employee efficiency. One employee had absolutely no clue how to operate the register or enter any information, and every move she made required assistance. The other employees started taking customers from the opposite line, even though I had been standing there for a much longer period.
When I clarified that I had been waiting longer, the employee remained rude. When I asked if my turkey gravy was included in the bag, she confirmed that it was. However, when we opened the food to begin preparing it, the gravy had spilled everywhere—not because of us, but because the employee had packed it improperly and placed ham and turkey on top.
As a result, we had no gravy, which was disappointing. I’m not the only one who had problems with my order. The employee who was taking care of my daughter not only charged her a significantly higher price than she should have but also failed to give her the discount for picking it up on November 23rd or 24th. My daughter had informed her that there was an issue with the charge, and she told her that she had double charged her.
To make matters worse, my daughter had ordered the roasted turkey, but she received the smoked turkey instead.
Every year, my daughter and I have a tradition of visiting Honey Baked Ham to get our ham and turkey. Most of the time, we went to the store in Mason, but since we live in Kentucky, we decided to try the one in Florence. This was the worst mistake we’ve ever made, and it won’t ever happen again.
I strongly believe that the company should train its employees before the holiday rush. The way this one operated was ridiculous, pathetic, & a waste of our money!
… moreUpon arriving and entering the store, we were confused and had to ask the employee by the door for guidance. She informed us that if we had paid ahead, we should go to the left line, while those who needed to pay should go to the right line. My line had no one waiting except for the two customers already receiving their orders, while my daughter’s line had two people ahead of her and two others already receiving their orders.
To our surprise, her line moved more quickly than mine. I believe this was due to an issue with employee efficiency. One employee had absolutely no clue how to operate the register or enter any information, and every move she made required assistance. The other employees started taking customers from the opposite line, even though I had been standing there for a much longer period.
When I clarified that I had been waiting longer, the employee remained rude. When I asked if my turkey gravy was included in the bag, she confirmed that it was. However, when we opened the food to begin preparing it, the gravy had spilled everywhere—not because of us, but because the employee had packed it improperly and placed ham and turkey on top.
As a result, we had no gravy, which was disappointing. I’m not the only one who had problems with my order. The employee who was taking care of my daughter not only charged her a significantly higher price than she should have but also failed to give her the discount for picking it up on November 23rd or 24th. My daughter had informed her that there was an issue with the charge, and she told her that she had double charged her.
To make matters worse, my daughter had ordered the roasted turkey, but she received the smoked turkey instead.
Every year, my daughter and I have a tradition of visiting Honey Baked Ham to get our ham and turkey. Most of the time, we went to the store in Mason, but since we live in Kentucky, we decided to try the one in Florence. This was the worst mistake we’ve ever made, and it won’t ever happen again.
I strongly believe that the company should train its employees before the holiday rush. The way this one operated was ridiculous, pathetic, & a waste of our money!
Susan Embs
I ordered and paid for a Prime Rib on December 1 to be picked up today. However, when I went to pick it up, they said they were sold out. I did get a refund for the cost, but I am left without the main course for our dinner party. Talk about being left in the lurch! I had to purchase a rib roast at Kroger and am now tasked with roasting it! I called another Honey Baked location and was told that went against policy. I will be contacting Honey Baked corporate headquarters to lodge a complaint, but I think customers should be aware that you may not get what you pay for from this store.
… moreD T
Update: I have contacted the store twice via “Store Feedback”, and I have yet to hear anything in response.
Also only half of my spiral sliced ham was sliced.
I ordered a ham online and paid $70.35. The ham that I received was $56.40. I was only refunded $1.43.
… moreAlso only half of my spiral sliced ham was sliced.
I ordered a ham online and paid $70.35. The ham that I received was $56.40. I was only refunded $1.43.
Dena R. Patterson
Service was exceptional 2days before Christmas and I was in and out. The ham was incredible. Not to salty, full flavor
… moreDenny Kays
The lady was great she was just so helpful I needed a ham bone to make a pot of bean soup and she gave it to me and everything went great. Highly recommend this place.
… moreRonald Mitchell
While traveling through the Commonwealth of Kentucky we wanted a quick sandwich and found HBH. We tried the Turkey bacon ham club sandwich that was delicious. Our server was fantastic . She was personal and professional. She made recommendations that proved to be on target. We also bought a Rum cake as we were leaving and we were glad we did. It was just as good as the last one we had in Mexico.
… moreChris Branch
We’ve had good experience with Honey Baked Ham in the past, but they totally dropped the ball for Thanksgiving 2024. On Nov 5 we ordered and paid for two whole turkeys for pickup on Nov 26. We received a confirmation email the day we ordered, and also two additional reminder emails on pickup day.
When my wife arrived at the designated time to pickup, they informed her that they had “oversold” and were unable to fulfill our order. To compensate, they provided pre-packaged sliced turkey and some gift cards, so at least we’re not empty handed for the 16 people we’re supposed to feed in two days, but it’s frustrating that we didn’t get what we ordered and there was no indication of any issues prior to pickup. If there was an issue, couldn’t this have been communicated earlier to allow more time to make other arrangements? The reminder email 1 hour before pickup did not mention any issues.
While I appreciate the attempt to make things right, I’m not sure I would trust ordering from them again for holidays or anything important.
… moreWhen my wife arrived at the designated time to pickup, they informed her that they had “oversold” and were unable to fulfill our order. To compensate, they provided pre-packaged sliced turkey and some gift cards, so at least we’re not empty handed for the 16 people we’re supposed to feed in two days, but it’s frustrating that we didn’t get what we ordered and there was no indication of any issues prior to pickup. If there was an issue, couldn’t this have been communicated earlier to allow more time to make other arrangements? The reminder email 1 hour before pickup did not mention any issues.
While I appreciate the attempt to make things right, I’m not sure I would trust ordering from them again for holidays or anything important.
LSS LSS
I would like to say that this company not only has amazing food but truly a wonderful marketing team. Today I was working in Florence and a young man brought in some samples. I have never had it before but because of thisI will be having it regularly. Thank you so much. I would not have had lunch had he not stopped by.
… moreMatthew Adkins Sr.
The food was okay, I’ll get the ham sandwich next time. Ham salad was skimpy, and the tomato was huge. I couldn’t taste the ham salad. The kid at the register was nice and helpful. The atmosphere was like eating in a store. Oh wait…. give em a shot!!!
… moreDonna Blum Fahey
Had to wait in a short line, but well worth it. My daughter had a gift certificate which was a double bonus! Since prices have gone up, I’ve tried different hams and different recipes over the last few years, but nothing comes close to Honey Baked Ham! WHOOHOO.
… more