Terri G
Went to location in Preston Center. Purchased the cashew nut milk; very disappointed as it was so watery with little flavor. Visited prior and same experience with juices being watery w/little flavor. Won’t go back ….
… moreMark Fischer
Haven’t been to the gem in a year and it was just like I remember. Great juice recipes and the only place I know of where I can get ginger shot.
… moreIts Marie
My first time and I was greeted as I walked in. Great atmosphere,so kind and very helpful. Terrific staff! Thank you so much! I will definitely be a returning customer.
Highly recommend!
… moreAnne Kemd
Why arent your cashiers educated on what vegan is? I find it abysmal that when asking to confirm if an item is vegan in a health food juice bar that the people that work there dont even know the ingredients in their own food. I literally asked the cashier if the food was vegan and she looked at me like I had 3 heads and was completely clueless. That also makes me question who is making the food and if there are non vegans how often it gets mixed up because they dont know what no dairy no animal products means…
… moreCarla Hollis
Pride of ownership shines brightly at The Gem! These owners and employees are perfection! I always know whatever goes into my body from The Gem is nutritious, clean, pure and prepared with lots of love and attention to detail. When you see the owners jumping in to help at the register on busy days and cleaning the front doors to make sure all is sparkling you know they are making sure too that all that goes into their customers bodies sparkles as well ✅
… moreBrittany Stovall
First time trying The Gem this week…Love the products and Love the staff! Great fresh juices and food. Doesn’t taste like it was made days ago. Staff was very helpful and accommodating to my diet needs. The best part is they have Workout Cleanse that includes FOOD also! I’m kicking my current juice bar to the curb! The Gem is my new home!
… moreKaty Voyles
LOVE everything about The GEM—fresh, organic juices and smoothies and smiling faces. The best place to start your day!
… moreQuincy Wheeler
CUSTOMER SERVICE AND PRODUCT QUALITY: I purchased the 5 Day Diamond Cleanse on Monday, 9 Aug., for a scheduled pick up for Tuesday at noon. This was a $299.39 purchase, which included a $45 tip. I figured with all the great reviews, the tip warranted what I thought I’d be receiving in return. As of Tuesday at 1130 am, my ordered hadn’t been accepted nor prepared by this Luther Lane location. After I called the location to see why, I was told that my order was nowhere to be found and that I must have the wrong location. The young lady who answered the phone asked for my number so that she could call me back. I suggested she also take my order number. She took it down and proceeded with she would try to locate my order and call me back. 15 mins after the phone call ended, I received a phone notification stating my order was ready for pickup. I drove to the Luther Lane location to pick up my order. Once I walked in to the store, I was not greeted as a customer and there was no enthusiasm from the workers. I proceeded to the counter to retrieve my order, and I was told that I would be receiving my 2 Days worth that Tuesday, and would have the come back and get the other 3 Days on Wednesday. I thought that was odd! As I started my cleanse Wednesday morning, and thought it would have made more sense for me to retrieve that next 3 Days on Thursday. Either way, I was given my 2 days and wasn’t told anything else but that. I called Wednesday, 10 May, around 10am to schedule a pick up time for the next 3 days. I was told that the serving had already been made and ready for pick up. Again odd to me, as I was unable to pick up that day and had to go on Thursday. Considering that the juice is freshly made, I don’t understand why the scheduling of a cleanse pick up is an issue for this place. Especially after going in on Tuesday and all the workers appear to not want to be there, and had the facial expressions of clock watchers. When I arrived Thursday, I received the best customer service from Lyla. She not only was happy to assist me, she also informed me on how I should be taking the cleanse. She actually lead with a smile and seemed to be the only person who wanted to be in this place. Her commitment and dedication to providing great customer service, is what I was looking for that Tuesday.
As for as the cleanse, the taste and textures were unsatisfactory. Very bland, and I didn’t taste any of the ingredients on the label. Day 3 is when I usually start to feel the pros of a cleanse. Since it’s only day 2, I will come back for another review at the end. I am an avid juicer. Every 4 months I do a 5 day cleanse. I try to give every juice bar in Dallas the opportunity to WOW me. Especially if there are good reviews. Unfortunately, this place did not. I will stick with Clean Juice before going here again. Better tasting product, and way better customer service.
16 May 2022: I felt no benefits of this juice cleanse. I honestly believe it was form the lack of a quality product!
… moreHeather Andrews
I love any establishment that isn’t a chain. The area had awful parking but it is still a prime area. SWEET staff members helped me choose my smoothie. I ordered the Tahitian pearl smoothie- amazing!!
… moreRebecca Holley
I have always had good service at the Gem. Gone numerous times to both locations. Today I ordered a coffee and it was wasn’t hot. I went up to the counter and told them it wasn’t hot and they just looked at me and said that when they made it it was super hot. They didn’t offer to replace. I’ve never had such poor service there.
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