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American chain restaurant offering sizable portions from a vast menu including signature cheesecake
Hours
| Friday | 11:30 AM–11 PM |
| Saturday | 11 AM–11 PM |
| Sunday | 10 AM–10 PM |
| Monday | 11:30 AM–10 PM |
| Tuesday | 11:30 AM–10 PM |
| Wednesday | 11:30 AM–10 PM |
| Thursday | 11:30 AM–10 PM |
Menu Photos
Order and Reservations
Reservations: thecheesecakefactory.com
Order: Order online
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Related Web Results
American Restaurant in Chula Vista, 91915 | The Cheesecake Factory
2015 Birch Road Chula Vista, CA 91915 619-421-2500 Hours: Dine-in, Happy Hour, Weekend Brunch, takeout and delivery available
Our Menu – The Cheesecake Factory
Otay Ranch Town Center (Chula Vista, CA) | In Restaurant Pickup |. Our Menu … The Cheesecake Factory Special Lemonade, Strawberry, Peach or Cucumber.
The Cheesecake Factory Locations in Chula Vista
Chula Vista, California The Cheesecake Factory Restaurants. Find driving directions and local restaurant Information.
Reviews
Chris Varney
We recently had a lunch date at Cheesecake Factory. When it was time to order we waited over 10 minutes for our server to come back. There were also no straws for our drinks so we had to wait until she came back to take our order before we could drink anything. When our food arrived, both dishes were missing items. My salad which I asked for the dressing on the side had no dressing. My husband ordered a plain cheeseburger with fries. His order came and it had no fries. They said they were waiting on them and there was also no cheese on his cheeseburger. Both of us started to get frustrated. The dressing and the fries came but they had to take the burger back so they could add cheese. So now he had French fries but no burger. He had wanted to enjoy them together but that wasn’t the case unless he wanted them cold. Then they brought the cheeseburger back but the slice of cheese looked like it was just taken from the fridge and placed on it. It wasn’t melted like it should be on a burger. More like a slice of cheese for a deli sandwich. Completely in shock this would even come to the table like this, we proceeded to tell our server how it just looked like they just put it on there. She said they did put back on the grill but my husband said well it should be melted and not the way it was. How as a server would you even bring that the table.
I have worked in restaurants and retail for over 15 years. I couldn’t believe the lack of concern she had for the situation. Then she brings it back and doesn’t check if we need refills on our drinks.
… moreI have worked in restaurants and retail for over 15 years. I couldn’t believe the lack of concern she had for the situation. Then she brings it back and doesn’t check if we need refills on our drinks.
UlyLea Cawaling
DO NOT ORDER CURBSIDE/PICKUP at this location. Filtering the reviews for curbside, it looks like it has never improved over the years. I should have checked the reviews before I wasted my whole hour waiting at curbside. When I arrived I called and I waited 20min before going in to check in on the food. Bakery had my cheesecake ready and I received them and proceeded to the car. About 40min has passed and nothing. When the food FINALLY came, no apologies, but they were going to get me my cheesecake, (that I already have gotten) I had to remind the guy that he already gave them to me. I’m not that type of person to take advantage of the situation. They are not proactive nor apologetic. I hope the lady that was helping at the bakery today was not the manager, because she was not professional and is in need of some serious sensitivity training. A simple apology could have gone a long way instead of stating that you guys will be getting an app soon….how does that help the situation for today….There were THREE people behind the counter…all THREE looking at the SAME screen. One could have been going outside apologizing or calling people letting them know their orders will be delayed. The line for curbside was going out towards where California Pizza was….thats how slow curbside is. The other employee could have been checking on the food and the other helping people at the counter. Why does it take three people looking for one order on one screen? Fix it and do better!
… moreGreg Beeler
Some work friends treated me to a great birthday lunch! The menu was still overwhelming, but the food was good & the server surprised me with this little birthday dish. Happy 51st to meeeeeeeee…
… moreThunchanok Sirikantaramas
Had a chance to try just cheesecake. My colleagues ordered lime, oreo amd pumpkin. Hosnestly I don’t like much as lime a bit too sour and oreo is too sweet for me also weird taste of pumpkin. I don’t even feel the richness of cheese and milk as I expect. Service is a bit slow, maybe because of so many people.
… moreDavid Hughes
The staff was very friendly and helpful. Our waitress was excellent, the food was incredible as usual. It was our first time trying the Cinnabon cheesecake, I have to tell you it was an Out of This World experience! It’s definitely our new favorite flavor. My steak was perfectly cooked. However I did not like the way the green beans were prepared/ served, they left a little ends on the green beans instead of cutting them off I personally find that tacky or unprofessional or lazy I’m not sure which one best works in this situation but I would never serve green beans with the little wispy ends on them. The mashed potatoes were a little cold and hard on the surface like they had been sitting on the play for a while, but they weren’t that bad. We will definitely be returning
… moreVanessa Ochoa
Shout out to Jaden for the excellent customer service. He had multiple tables to serve and he still greeted us with a smile, provided us with some menu recommendations, and was on top of our food and drinks. Thank you! The food was good, the cheese cake was excellent, and the ice coffee was okay. Overall great experience!
… moreGerally Abarro
Thank you so much to Melinda and Betty, managers who helped me with my daughters 18th Birthday on 11/1/25 at 6:30 pm. Also, want to thank you to Jeff and Trent who were our servers yesterday because both did an excellent job with our group. I also want to thank you Ashley, GM for allowing my special request. It was just perfect. The service and the food were excellent. I hope this can be shared with corporate because all of these people need to be recognized for a job well done. My family are loyal customers of Cheesecake Factory and giving my 18year old daughter a special memories that happened yesterday, she will always remember. The ambiance and table settings were all ready when we got there. I did my decorations and it was beautiful and received a lot of comments. Our guests enjoyed their time too. Thanks again Cheesecake Factory at Otay Ranch mall on Birch Road! Gerly
… moreBrandy Blazen
Great family friendly restaurant. Little on the louder side for a restaurant but you can still carry a conversation. Place was clean, staff was friendly and food was great. It was about $15-23 a plate. Menu had a huge variety so there is something for everyone. We took a cheesecake home. So delicious. Wait times were a little on the longer side especially when your hunger and it smells so good in there.
… moreDirt Divas
This review is based solely on our experience with the reservation process. I made a reservation for 11 people a full week in advance and even called earlier that day to confirm. The person I spoke with confirmed the reservation, so the restaurant was clearly aware that a large party would be arriving that evening.
Our group arrived five minutes early and checked in with the hostess, who confirmed that we were checked in. Despite having a 6:30 reservation, we were not seated until after 7:15. I checked with the hostess three separate times, and while I was told repeatedly that no table was available and that we would need to wait, there was never an apology or acknowledgment of the delay. When I mentioned that we had a reservation, I was still told we would have to wait.
This was truly disappointing. I completely understand that unexpected issues can arise, but with a confirmed reservation, our party should have been one of the most anticipated arrivals of the evening.
That said, our waitress was fantastic, and the food was very good. A simple apology or a small gesture—such as an appetizer or dessert on the house—would have gone a long way in improving the overall experience.
… moreOur group arrived five minutes early and checked in with the hostess, who confirmed that we were checked in. Despite having a 6:30 reservation, we were not seated until after 7:15. I checked with the hostess three separate times, and while I was told repeatedly that no table was available and that we would need to wait, there was never an apology or acknowledgment of the delay. When I mentioned that we had a reservation, I was still told we would have to wait.
This was truly disappointing. I completely understand that unexpected issues can arise, but with a confirmed reservation, our party should have been one of the most anticipated arrivals of the evening.
That said, our waitress was fantastic, and the food was very good. A simple apology or a small gesture—such as an appetizer or dessert on the house—would have gone a long way in improving the overall experience.
Yazmin Escobedo
This visit last night was amazing! My husband and kids brought me to eat here for my birthday. I ordered the salmon with red skin mashed potatoes and my kids & husband ordered quite a few items. The only thing we disliked were the fries. Dry and warm. Didn’t taste fresh for sure. We were missing quite some things a few times but what wowed me was that at one point my son wanted a burger and had been waiting for our server to appear, which we understand that she was busy multi tasking, then suddenly a male approached us asking how can he help us. We were weirded out but he explained that he noticed we had been needing help for a while and that he was the manager(it seemed he was dining near us and his friend pointed out we needed help) he actually took time off his dining to help serve us which is something rare to see. He took our order, he even noticed we needed refills & did that as well. We LOVED it! He definitely went above and beyond even though he was probably off the clock. It made any little inconvenient moment PERFECT!! we will definitely be back in our next special occasion ❤️❤️
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