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American chain restaurant offering sizable portions from a vast menu including signature cheesecake
Address and Contact Information
Address: 651 Okeechobee Blvd, West Palm Beach, FL 33401
Phone: (561) 802-3838
Menu Photos
Order and Reservations
Reservations: thecheesecakefactory.com
Order: Order online
Photo Gallery
Related Web Results
American Restaurant in West Palm Beach, 33401 | The Cheesecake …
Visit The Cheesecake Factory Restaurant in CityPlace for a great selection of Cheesecakes and Desserts, Appetizers, Salads, Pastas, Specialties, …
The Cheesecake Factory Locations in West Palm Beach
West Palm Beach, Florida The Cheesecake Factory Restaurants. Find driving directions and local restaurant Information.
Cheesecake Factory West Palm Beach – CityPlace
The Cheesecake Factory is a unique, upscale casual restaurant offering more than 200 menu selections including appetizers, specialty salads, pastas, and pizzas.
Reviews
Tobechukwu Asike
I stopped by the The Cheesecake Factory in West Palm Beach during a layover from work and had a great experience. My server, Lisa, was incredibly kind, welcoming, and easy to talk to. She mentioned she has been with Cheesecake Factory for 28 years, and her energy and professionalism truly showed.
She recommended her favorite cheesecake, and it was absolutely delicious. Lisa’s friendly attitude and excellent service made my visit memorable. If you get the chance to have her as your server, you’re in great hands!
… moreShe recommended her favorite cheesecake, and it was absolutely delicious. Lisa’s friendly attitude and excellent service made my visit memorable. If you get the chance to have her as your server, you’re in great hands!
Jacobo Franco valderrama
We had an excellent experience at The Cheesecake Factory, and a huge part of that was thanks to Shelby. From the moment she greeted us, she was attentive, professional, and genuinely welcoming. She made sure our table had everything we needed, answered questions about the menu with confidence, and checked in at the perfect moments without ever being intrusive.
What really stood out was her attitude. Shelby clearly takes pride in her work and goes above and beyond to make guests feel taken care of. Even though the restaurant was busy, she remained calm, friendly, and efficient the entire time. That level of service makes a big difference and truly elevates the dining experience.
Managers should seriously consider Shelby for employee recognition or employee of the month. Her incredible service, professionalism, and positive energy reflect exactly the kind of team member every restaurant hopes to have. She made our visit memorable, and we will definitely be coming back because of the experience she created.
… moreWhat really stood out was her attitude. Shelby clearly takes pride in her work and goes above and beyond to make guests feel taken care of. Even though the restaurant was busy, she remained calm, friendly, and efficient the entire time. That level of service makes a big difference and truly elevates the dining experience.
Managers should seriously consider Shelby for employee recognition or employee of the month. Her incredible service, professionalism, and positive energy reflect exactly the kind of team member every restaurant hopes to have. She made our visit memorable, and we will definitely be coming back because of the experience she created.
M Cortinas
Here on a business trip and have had a lot of trouble with food service .
We were immediately seated and greeted by Jayla. Jayla immediately took our drinks and orders . She was exceptional! She checked on us and made sure all our food was good and are drinks were filled . Was very bubbly and provided incredible service !
The food was perfect . I had the Nashville Chicken and it was great just a bit spicey . The serving is enough for 2-3 people .
Also recommend the Avacado egg rolls and Mac and cheese bites
… moreWe were immediately seated and greeted by Jayla. Jayla immediately took our drinks and orders . She was exceptional! She checked on us and made sure all our food was good and are drinks were filled . Was very bubbly and provided incredible service !
The food was perfect . I had the Nashville Chicken and it was great just a bit spicey . The serving is enough for 2-3 people .
Also recommend the Avacado egg rolls and Mac and cheese bites
Alison Bethel
I had really hoped that a beautiful renovation and a slqight relocation would help the WPB Cheesecake Factory. But, alas, my hopes were dashed today. They are just as bad as ever. After waiting an inordinately long time for the food (We informed the bartender and server as soon as we got there that we were going to see an afternoon show at the Kravis Center, and made sure we ordered items that would not take too long).
I ordered a simple pasta and shrimp dish from the Skinnielicious menu and the pasta was so over cooked it was ridiculous. Like ridiculous. Mush. The bartender was so apologetic. I cannot say the same for the manager.
Needless to say, I left without eating. Very disappointed. I should note that my last experience at the WPB Cheesecake Factory was equally horrible and so I hadn’t been back for more than a year — until this afternoon, and that was only because it was conveniently located to the theater.
(I own stock in the damn company ! That’s how much I used to love it.)
Listen, there are too many other restaurants within throwing distance that are better, friendlier and more customer-oriented that you can, and should, patronize. I gave 3 starts just because the bartender was great.
… moreI ordered a simple pasta and shrimp dish from the Skinnielicious menu and the pasta was so over cooked it was ridiculous. Like ridiculous. Mush. The bartender was so apologetic. I cannot say the same for the manager.
Needless to say, I left without eating. Very disappointed. I should note that my last experience at the WPB Cheesecake Factory was equally horrible and so I hadn’t been back for more than a year — until this afternoon, and that was only because it was conveniently located to the theater.
(I own stock in the damn company ! That’s how much I used to love it.)
Listen, there are too many other restaurants within throwing distance that are better, friendlier and more customer-oriented that you can, and should, patronize. I gave 3 starts just because the bartender was great.
JuanchoWithTheSauce
Tried the cheesecake factory for a family lunch. The place is very nice and clean. The service was great and the food was good. There is a big parking garage on the back of the property that will give you two hours free if you go to the cheesecake factory will definitely come back.
… moreDes Romm
Its been awhile since I last ate at Cheesecake Factory at City place and was very Happy we did! Enjoyed a wonderful Brunch with my Two friends.. and there are NO words to describe How wonderful our server, Jamara, from Greeting us with her wonderful smile when she approached our table.. to answering my question about the breakfast Menu.. my friend had the Monte Cristo French toast which was delicious, I had the Spinach omelette and my other friend had the CA omelette which we both enjoyed. Over all Jamara our server, made our dining experience a real treat!
… moreEnado
It was my first time visiting and the waitress was wonderful, excellent customer service! The food was good, and the cheesecake was top tier delicious! I just didn’t appreciate the folks that were vaping close to my table.
… moreSteph
Always a favorite where everyone can always find something. Cheesecake factory has giant portions but also really amazing food. Not to mention the giant amount of cheesecake flavors to choose from. Two people can definitely share a dessert. Everything everyone at our table had was delicious. Everything cane out hot and quickly. Our server was very attentive. The drinks were on point and delicious. We all eneded up getting pasts dishes and everything was delicious and all of us had more than half our meal left. We def left satisfied and full. A must try if you have never been. Don’t leave without a piece of cheese cake no matter how full you are ( get it to go) trust me it’s in the name lol. Enjoy!
Highly recommend the chicken picata and chicken parm!
… moreHighly recommend the chicken picata and chicken parm!
Robyn C
BIRTHDAY NIGHTMARE ON ELM STREET.
As someone who has been going to Cheesecake for over a decade now, thankful that today was my last.
1. Reservations are absolutely pointless. Made a reservation for 9:30pm and was not seated until 11pm. Had to stand and wait for over an hour with a reservation that was made weeks in advance.
2. Finally seated an hour later and they provided the worst server of all time. I mean, from someone who has been to thousands of restaurants all over the world, our server was the absolute worst.
She was angry from the moment she got to the table. She was the icing on my birthday cake. She had dark hair with the bangs, wore glasses and had some tattoos.
3. Ordered the MaiTai (which I always order) and it was entirely watered down. Had 2 people at my table taste it just to make sure I wasn’t going crazy.
4. Ordered Fettuccine chicken alfredo and for the sprinkles on my birthday cake…. they claimed that they “can’t find the parmesan cheese”
So I ate two bites and had to take my entire plate home where I have parmesan cheese because apparently that’s not something that you can get at a restaurant that sells pasta. And, not to mention… only two pieces of chicken in the pasta of course.
You would think the night couldn’t possibly get any worse after not being able to get any cheese on your pasta…..
I get ready to order my birthday cake, I’m paying for a full sized cake…
… They don’t have the smores marshmallow cake.
… The chocolate mousse cake is frozen so you have to wait an hour if you want to eat it.
10000% should have went to the Ruth’s Chris next door. This Cheesecake Factory is overpopulated and the service is the worst of the worst.
I could have had a better birthday dinner at Wendys.
… moreAs someone who has been going to Cheesecake for over a decade now, thankful that today was my last.
1. Reservations are absolutely pointless. Made a reservation for 9:30pm and was not seated until 11pm. Had to stand and wait for over an hour with a reservation that was made weeks in advance.
2. Finally seated an hour later and they provided the worst server of all time. I mean, from someone who has been to thousands of restaurants all over the world, our server was the absolute worst.
She was angry from the moment she got to the table. She was the icing on my birthday cake. She had dark hair with the bangs, wore glasses and had some tattoos.
3. Ordered the MaiTai (which I always order) and it was entirely watered down. Had 2 people at my table taste it just to make sure I wasn’t going crazy.
4. Ordered Fettuccine chicken alfredo and for the sprinkles on my birthday cake…. they claimed that they “can’t find the parmesan cheese”
So I ate two bites and had to take my entire plate home where I have parmesan cheese because apparently that’s not something that you can get at a restaurant that sells pasta. And, not to mention… only two pieces of chicken in the pasta of course.
You would think the night couldn’t possibly get any worse after not being able to get any cheese on your pasta…..
I get ready to order my birthday cake, I’m paying for a full sized cake…
… They don’t have the smores marshmallow cake.
… The chocolate mousse cake is frozen so you have to wait an hour if you want to eat it.
10000% should have went to the Ruth’s Chris next door. This Cheesecake Factory is overpopulated and the service is the worst of the worst.
I could have had a better birthday dinner at Wendys.
iyad zouhairy
My wife and I came to The Cheesecake Factory three months ago and said we’d never come back — the food was oily, and the service was slow.
Unfortunately, we gave it another try today, and it was even worse.
We ordered the shrimp and truffle fries — the fries were soggy, not crispy at all, and had zero truffle flavor. The fried cauliflower was drenched in oil and overly sweet — it honestly tasted like drinking oil.
Then came the main course: chicken breaded with fettuccine Alfredo. Except it wasn’t fettuccine — it was spaghetti. The pasta was dry, stuck together, and completely tasteless — no cream, no milk, just butter. It felt like something reheated in a microwave from the day before.
When we asked to speak to the manager, she barely listened and offered a free cheesecake to “make it right.” We agreed, but she brought out a mini strawberry cheesecake — a token gesture that honestly made the experience worse.
Two chances were more than enough. Never again.
… moreUnfortunately, we gave it another try today, and it was even worse.
We ordered the shrimp and truffle fries — the fries were soggy, not crispy at all, and had zero truffle flavor. The fried cauliflower was drenched in oil and overly sweet — it honestly tasted like drinking oil.
Then came the main course: chicken breaded with fettuccine Alfredo. Except it wasn’t fettuccine — it was spaghetti. The pasta was dry, stuck together, and completely tasteless — no cream, no milk, just butter. It felt like something reheated in a microwave from the day before.
When we asked to speak to the manager, she barely listened and offered a free cheesecake to “make it right.” We agreed, but she brought out a mini strawberry cheesecake — a token gesture that honestly made the experience worse.
Two chances were more than enough. Never again.