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✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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American chain restaurant offering sizable portions from a vast menu including signature cheesecake
Address and Contact Information
Address: 199 Boylston St, Chestnut Hill, MA 02467
Phone: (617) 964-3001
Menu Photos
Order and Reservations
Reservations: thecheesecakefactory.com
Order: Order online
Photo Gallery
Related Web Results
American Restaurant in Chestnut Hill, 02467 – Cheesecake Factory
199 Boylston Street Chestnut Hill, MA 02467 617-964-3001 Hours: Dine-in, Happy Hour, Weekend Brunch, takeout and delivery available
Explore Our Menu – The Cheesecake Factory
The Mall at Chestnut Hill (Chestnut Hill, MA) | In Restaurant Pickup |. Our … The Cheesecake Factory Special Lemonade, Strawberry, Peach or Cucumber.
Our Menu – The Cheesecake Factory
The Mall at Chestnut Hill (Chestnut Hill, MA) | In Restaurant Pickup |. Our … The Cheesecake Factory Special Lemonade, Strawberry, Peach or Cucumber.
Reviews
Andrew Yam
We’ve been loyal customers of the Cheesecake Factory at Chestnut Hill for years, and today’s experience truly compelled me to write this review.
We came in to celebrate our daughter’s birthday, and from the moment we walked in, we felt taken care of. Manager David, despite clearly having a busy evening, greeted us with a genuine smile and made us feel like welcomed regulars. That kind of warmth really sets the tone for the entire experience.
The food was amazing as always — something for everyone, kids and adults alike. Generous portions of the calamari, wings, steak, fries, and pasta. Never disappoints.
Our server Junior did a wonderful job looking after us throughout the evening. And a special shoutout to John, a longtime favorite server of ours, who stopped by to say hello. Those personal touches make all the difference.
A truly great evening for our family. Thank you to the entire team — you made our daughter’s birthday celebration one to remember.
… moreWe came in to celebrate our daughter’s birthday, and from the moment we walked in, we felt taken care of. Manager David, despite clearly having a busy evening, greeted us with a genuine smile and made us feel like welcomed regulars. That kind of warmth really sets the tone for the entire experience.
The food was amazing as always — something for everyone, kids and adults alike. Generous portions of the calamari, wings, steak, fries, and pasta. Never disappoints.
Our server Junior did a wonderful job looking after us throughout the evening. And a special shoutout to John, a longtime favorite server of ours, who stopped by to say hello. Those personal touches make all the difference.
A truly great evening for our family. Thank you to the entire team — you made our daughter’s birthday celebration one to remember.
Edwin Canela-Gonzalez
Our server Liz was simply the best! Kind, thoughtful, and professional. The food was pretty solid. I was hoping for a little more flavor from the green chile sauce. The chicken shawarma on the specials menu was a surprise hit. The coconut cheesecake was a little too sweet for our liking but the chocolate cake was spot on.
… moreJack Stanick
Phenomenal food, presentation, and servings sizes. Widest array of items I have seen. Exceptional service for my friend with peanut allergy. Convenient location in a mall. Wait time was also shorter than expected, and food came out promptly, yet still great quality. Would definitely recommend. Pricing was not cheap, but very fair for what you get. Will be coming back.
… moreCami Tussie
Everything’s good, nothing’s great. Big portions, options on the menu for everyone. Servers were always at the ready with refills, ambiance is your classic orange tinted dim lighting.
… moretrust few
Years ago, there were wonderful restaurants like Paparazzi’s and Charlie’s Saloon – back then the restaurant in Bloomingdales was a really nice restaurant with the quality product and quality service. How things change.
This one at the Chestnut Hill location was sadly disappointing. I want to preface this by saying this is our opinion, and this is my opinion, based on our personal experiences after having eaten there at least three separate times. Sadly, no one around us seemed too pleased – it was slowwwwww and frantic.
It’s really nothing special, it’s nothing to write home about it… It’s pricey for what you get no doubt about it – and let me give you a few examples. The one male waiter was so unpleasant we had to move our table… He was frantic, asked if we wanted bread and butter or not… or not !!! And would we like water !!! if so, he could get us some… but he was busy !!! and he’d be back here when he had a minute.
We decide to go back about a week later –
And had a very nice server – and we ordered the meso salmon which was very good and we also ordered the white fish – branzini – that was so fishy and dry – not flaky at all and tasted smelled like it came out of the bottom of the harbor.
The mashed potatoes… I don’t know what you can do to mashed potatoes, but whatever it is, they have their own way of doing them… They were kind of gelatinous, fatty tasting, and not too hot and really not too pleasant.
Here’s my opinion… A server shouldn’t intimidate the client, and the server shouldn’t make the client feel like they are intruding upon them… And you shouldn’t be afraid of your server – the server should not be intimidating. They should be friendly and warm that’s what they get their tips on. That original male server we had really set the tone and established our view of the restaurant at that location. Just our opinion, but in this day and age, you have to be so careful what you say to anyone because you don’t know what they might do and if a server is aggressive with you, how do you know how your meal is going to unfold? It’s just a horribly unsettled feeling.
The subsequent server we had the following week was delightful. Very nice, just a very pleasant, delightful individual, and it’s not their fault how the kitchen sends the food out… or how late the runner gets the food to your table… or how the cook over cooks fish they have no control over that.
We’ve been at the Burlington Mall location several times, and we’ve had several different servers, all terrific… All pleasant, all friendly, the food was always hot and on point and it was a really positive experience. Just a pleasant experience.
There can be a lot of excuses for failure, but it appears to be, in our opinion, a poorly selected or a poorly managed staff – as in the Chestnut Hill location – and that rest squarely with the manager.
Who ever is the managing the front of the house – and it seems and I’m perhaps I’m making an assumption here that one of the managers at the Chestnut Hill location was a younger man with short crop blonde hair, who kind of walks around swinging his keys on his index finger… chatting with this one and that one and looking busy – while he’s doing a lot of leaning.
The location at the Burlington mall was nothing like this. It was extremely busy, the staff was on point, they worked as a team, no one was fooling around or fiddling around.
They were all on point doing work related task and it seemed like a seamless way of managing things.
One thing about the staff in Burlington is that it is incredibly diverse, and everyone was respectful of everyone there didn’t seem to be any intimidation, there didn’t seem to be any bullying of any kind people treated people respectfully, and that really seem to be lacking at the chestnut Hill location. The Burlington location made you feel comfortable, and accepted, they greeted you – nicely, and they came to the table in a pleasant manner.
Your food arrived, warm, hot, and timely – the Burlington location we would highly recommend over the Chestnut Hill location.
… moreThis one at the Chestnut Hill location was sadly disappointing. I want to preface this by saying this is our opinion, and this is my opinion, based on our personal experiences after having eaten there at least three separate times. Sadly, no one around us seemed too pleased – it was slowwwwww and frantic.
It’s really nothing special, it’s nothing to write home about it… It’s pricey for what you get no doubt about it – and let me give you a few examples. The one male waiter was so unpleasant we had to move our table… He was frantic, asked if we wanted bread and butter or not… or not !!! And would we like water !!! if so, he could get us some… but he was busy !!! and he’d be back here when he had a minute.
We decide to go back about a week later –
And had a very nice server – and we ordered the meso salmon which was very good and we also ordered the white fish – branzini – that was so fishy and dry – not flaky at all and tasted smelled like it came out of the bottom of the harbor.
The mashed potatoes… I don’t know what you can do to mashed potatoes, but whatever it is, they have their own way of doing them… They were kind of gelatinous, fatty tasting, and not too hot and really not too pleasant.
Here’s my opinion… A server shouldn’t intimidate the client, and the server shouldn’t make the client feel like they are intruding upon them… And you shouldn’t be afraid of your server – the server should not be intimidating. They should be friendly and warm that’s what they get their tips on. That original male server we had really set the tone and established our view of the restaurant at that location. Just our opinion, but in this day and age, you have to be so careful what you say to anyone because you don’t know what they might do and if a server is aggressive with you, how do you know how your meal is going to unfold? It’s just a horribly unsettled feeling.
The subsequent server we had the following week was delightful. Very nice, just a very pleasant, delightful individual, and it’s not their fault how the kitchen sends the food out… or how late the runner gets the food to your table… or how the cook over cooks fish they have no control over that.
We’ve been at the Burlington Mall location several times, and we’ve had several different servers, all terrific… All pleasant, all friendly, the food was always hot and on point and it was a really positive experience. Just a pleasant experience.
There can be a lot of excuses for failure, but it appears to be, in our opinion, a poorly selected or a poorly managed staff – as in the Chestnut Hill location – and that rest squarely with the manager.
Who ever is the managing the front of the house – and it seems and I’m perhaps I’m making an assumption here that one of the managers at the Chestnut Hill location was a younger man with short crop blonde hair, who kind of walks around swinging his keys on his index finger… chatting with this one and that one and looking busy – while he’s doing a lot of leaning.
The location at the Burlington mall was nothing like this. It was extremely busy, the staff was on point, they worked as a team, no one was fooling around or fiddling around.
They were all on point doing work related task and it seemed like a seamless way of managing things.
One thing about the staff in Burlington is that it is incredibly diverse, and everyone was respectful of everyone there didn’t seem to be any intimidation, there didn’t seem to be any bullying of any kind people treated people respectfully, and that really seem to be lacking at the chestnut Hill location. The Burlington location made you feel comfortable, and accepted, they greeted you – nicely, and they came to the table in a pleasant manner.
Your food arrived, warm, hot, and timely – the Burlington location we would highly recommend over the Chestnut Hill location.
Elias Papadopoulos
Most of the time, when you see a 20 page menu, it means that they do everything someone could want but nothing really well. I have definitely not tried everything on this menu but the things I have tried have been good, not great but good. They also have an extensive list of cheesecakes which you are not likely to find in any other restaurant. Overall, it’s a good place to bring the family.
… moreHeba Moussa
I’ve visited the Cheesecake Factory in Cambridge and always had a good experience, but the Chestnut Hill location was disappointing.
Lunch Visit:
I ordered the same salad I usually get in Cambridge, but the portion at Chestnut Hill was noticeably smaller—almost half the size, yet the price was the same.
We were a group of six, and all of us received the same small portions.
What was more frustrating is that another guest nearby received a much larger portion of the same salad, which was confusing and unfair.
Dinner Visit:
I decided to give the place another chance for dinner.
Although the restaurant was only half full, we were seated at the last table in the back, near the restrooms.
I asked to move since many tables were clearly available, and I didn’t understand why we were placed in such an undesirable spot.
On top of that, the bread basket was only half full, and when I asked for more, the server brought another half portion, unlike other locations that serve a generous basket.
Overall, the inconsistency in service and portions, especially compared to other branches, made this a disappointing experience. I won’t be returning to this location.
… moreLunch Visit:
I ordered the same salad I usually get in Cambridge, but the portion at Chestnut Hill was noticeably smaller—almost half the size, yet the price was the same.
We were a group of six, and all of us received the same small portions.
What was more frustrating is that another guest nearby received a much larger portion of the same salad, which was confusing and unfair.
Dinner Visit:
I decided to give the place another chance for dinner.
Although the restaurant was only half full, we were seated at the last table in the back, near the restrooms.
I asked to move since many tables were clearly available, and I didn’t understand why we were placed in such an undesirable spot.
On top of that, the bread basket was only half full, and when I asked for more, the server brought another half portion, unlike other locations that serve a generous basket.
Overall, the inconsistency in service and portions, especially compared to other branches, made this a disappointing experience. I won’t be returning to this location.
Flav Throwbackz
went to pick up an online order, arrived there 5 min after the suggested pick up time, still had to wait an additional 15-20 min. Didn’t realize until I got home that my fries were missing from my order. I spent nearly $100 on the order. normally I wouldn’t make a big deal over something as little as fries, but when you pay $20 for just a sandwich, it hurts. I had to heat up some of my own fries i had in the freezer. what upset me the most is I contacted them TWICE and was put on hold for nearly 15 min before I just gave up. terrible experience
… moreLaura Akeke
The Chestnut Hill Cheesecake Factory gave us an amazing birthday celebration today! Everyone we encountered was so pleasant. Our server Josie was exceptional!! She was the perfect match for our party of 9, ranging in age from 5 months to 90 years old. She was so patient while also efficient. Josie thoughtfully attended to– even anticipating– everything we could possibly need. Her warmth and kindness shined through all that she did for us.
… moreBerkan Kader
The Cheesecake Factory never disappoints! Their strawberry cheesecake is absolutely delicious — creamy, fresh, and perfectly balanced in flavor. The service is friendly, the atmosphere is cozy, and it’s always a treat to visit. Highly recommended!
… more