Steve Smith
First time at a Texas roadhouse but won’t be my last. It’s sort of the most American possible version of an Outback Steakhouse. In a good way.
Steak was surprisingly tender and tasty. Price was great value. Peppercorn sauce hit. The service was prompt and solid.
One of the best value places around. I will be going again.
… moreiONs Offroad
The food was fantastic and the atmosphere is great if you enjoy a country-style setting. Unfortunately, the management and organization need work. We were told the wait would be 10–15 minutes but weren’t seated for 35 minutes. After that it took 35 minutes for a salad and another 45 minutes for dinner, so we spent about two hours there.
Our server accidentally forgot to submit our order, which added to the delay, but they felt bad and I appreciated their honesty. We were told we’d receive a discount because of the wait.
I travel about 240 days a year and see a lot of restaurants, and this one was on the lower end when it comes to organization. The food itself was spot on, they just need to get things running smoother. It had been over 10 years since our last visit, and the last time we had similar issues. We were given a 5$ off for the trouble that was a smack in the face
… moreJane Derouese
First time being here in waterdown New York. The manager (chris) was super nice and came over and spoke to us for a bit ,maybe because our first time and also Canadians lol . Our waitress who’s name i forget (so sorry) im thinking toni was her name,also extremely wonderful lady. All-in all a great experience, will definitely return.
… moreConnor Shortt
I took my brother for a late birthday dinner at this location. Both of us were first time visitors to the franchise as a whole. Our experience was unbelievable! The restaurant was quite busy when we walked in yet we were greeted with smiles and with no sense of urgency on the hostess to get us a table. We were seated right away and served their famous bread rolls with cinnamon butter which made us only want more. Kelcie (sorry if I butchered the spelling) greeted us as her server and treated us like she was welcoming family into her home. She was very thorough and made excellent suggestions on the different sides. She was a busy lady working the bar and tables but we never felt forgotten and never had to ask for anything as she was there ready for our next question/request. As for the food if we could give a 6 star we would as they wowed us with the right amount of seasonings and flavour combos. Will for sure be back to see Kelcie and have more delicious food. Keep her around she’s a superstar.
… moreMarissa Mccrumb
Small mistake with a missing item with my To-Go order.
They were fantastic about reimbursing me for that but also made an effort to call me back about a % discount.
The food was absolutely delicious.
Thank you to everyone!
… moreKathy Steinburg
The Girls and I were out for lunch and shopping. Our Waitress Nasha was fantastic and very friendly, the world needs more Nasha’s ! We were part of the Hampton Team for Potsdam Hampton for ten years only few of the girls in pic still work there we go to lunch once a month .
Thank you
Kathy , Jami, Heather, Amber , April
… moreLilyAlice ST
I went to the Texas Roadhouse yesterday. The waiter name Jamie, he’s excellent. The restaurant was packed because of the Columbus day but he still takes a great care of us perfectly. Thank you Jamie.
We picked the hand cut steaks before we seated and the steak was incredible. It’s kind of melting in my mouth. You shouldn’t missed that. Highly recommend that.
For the appetizer, we have the cactus blossom (fried onion) and twist mozzarella cheese. They’re delicious too.
If you visit the Watertown. Please give this place a chance and you won’t disappointed.
By the way, recommend to call ahead for reservation.
… moreEd Hill
My family had dinner here and the experience was fantastic. We went on a Monday before Christmas. It was busy for a monday so they must be constantly busy during the week. Our Waitress Anya was fantastic! She never rushed us and checked in just the right amount of time and always smiled. The food was phenomenal. Cesar salad wasn’t too dressed and lettuce was fresh. The steaks were legit some of the best I’ve had in a while. Prime rib was a 9.5/10 easily. Well done to team here.
… moreBrent Whetung
Food was good but the service was terrible. Apparently our papered Service Dog was an issue which brought over the new manager. No refills of drinks offered throughout the meal, garlic butter when asked for twice, was substituted with plain melted butter. The server didn’t give us 2 seconds of her time after she asked if everything was okay and then abruptly walked away. Obviously someone didn’t want our business and the minimum tip certainly reflected that.
… moreCarmen O’Gorman
Kelsey was the most amazing server! we had a upset baby, changed our order, ordered to go and then decided to stay, and put our dad on the birthday saddle and she handled everything with grace ! we were accidentally a difficult table but she was smiling and kind and attentive to us the whole time. it made my dads birthday and she deserves a raise and so many blessings in work and in life. i can’t say just how much we appreciate her service tonight. i truly hope she is loved and valued in your work place because she absolutely deserves that and so much more.
… more