La Tapatía Restaurant es un restaurante mexicano tradicional conocido por su ambiente familiar y su cocina auténtica inspirada en los sabores de Jalisco. Ofrece una variedad de platillos clásicos como tacos, enchiladas, pozole y birria, preparados con recetas caseras y servidos en un entorno cálido y colorido que celebra la cultura mexicana.
Address and Contact Information
Address: 6731 S Flores St, San Antonio, TX 78221
Phone: (210) 924-6181
Menu Photos
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Reviews
I ordered through the drive-thru and was very specific about what we wanted. The lady on the speaker confirmed everything back to us, so there shouldn’t have been any confusion. On top of that, it was extremely loud inside the restaurant, and all the noise was coming straight through the drive-thru speaker. We could barely even hear each other, which made the whole process stressful and chaotic.
When we got our food, it was completely wrong, just like it usually is. I went inside to try to get it fixed, but it was even louder in there. Instead of helping, the employee just kept repeating that we “got what we paid for” and refused to answer my question about why we didn’t receive what we actually ordered. She was rude, dismissive, and didn’t seem to care at all.
Mistakes happen, but when it’s every single visit and the staff won’t even try to make it right, that’s a serious problem. Between the constant order issues, the overwhelming noise, and the poor customer service, I won’t be coming back again.
At the time of visit it was excessively loud and housekeeping was lackluster.
The food wasn’t even good on top of that. I made an attempt to contact management via phone and via email but of course they did not respond back and could care less to address the issue, so please don’t let their responses in the reviews fool you.
Sincerely,
Very Disappointed/dissatisfied
“A few days ago we went to La Tapatia on Flores St. We ordered $50 worth of food by drive thru. When I approached the window I was given the total and asked if I could pay $40 in cash and the rest by card (debit) and was told yes that it would be the same price. I ended up finding a $20 bill and paid the rest in cash. When I got my receipt I noticed I was charged a “SVC fee”. When I questioned the SVC fee “Diego” The night manager stated that he could not take the fee off and that it was my fault that I changed my mind to pay cash. He made sure by telling me multiples times it was my fault the whole time I disputed it. He had agreed to give us a food item in exchange for the fee and then ended up saying he refused service to me since I was being “difficult”. Keep in mind that I was not yelling or cursing at any point but because he knew he was in the wrong he “refused me service” and advised me to leave. To charge a service fee when I ended up paying cash shows how pathetic this “Diego” is, who has been employed with this place for years being called out for the same crap. Beware if you decide to come to this place. Better yet read their reviews as well. This place is a joke! If you’ve experienced this as well advise the social/news media!
Here’s a review from another customer….
Heads up, Texas folks: It’s ILLEGAL for any business to add a surcharge if you pay with a debit card. Texas Business & Commerce Code § 604A.002 says merchants can’t charge extra for debit (or stored value cards)—only credit cards are allowed surcharges these days. If they hit you with a fee on debit, they’re breaking state law!”