Shane Kennelly
Unbelievable !!! This was my first time going to this Taco Bell. It is located in Merrill Wisconsin and it’s tucked away on a side street basically in a corn filed so it’s hard to see when you’re getting on the highway. I travel for work so I have been to a ton of Taco Bell’s in the many years but this one blew my mind !! I went through the drive through and ordered two $2 burritos and one larger burrito. When the girl gave me the bag it felt like I ordered $50 in food it weighed like 3 pounds ! I always ask for hot sauce and always end up getting like 3 or 4 packets and it’s never enough for all your food . This very pleasant and personable girl gave me over 30 packets of hot sauce and a ton of napkins which never happens . The burritos were massive all 3 of them . They were so fresh and hot I pulled into a parking spot and ate one . They tasted like Taco Bell on steroids !! I thought I was eating at a sit down Mexican restaurant I couldn’t believe I was at a Taco Bell. My bill was $9.90 but the burritos were big enough to be $10 each. I could only eat one of them and normally have no problem eating all 3. Super fresh , hot , huge , looked very clean as I glanced through the drive through window , girl was super nice and friendly !
Best Taco Bell Ever !!
… moreErin St. Lawrence
Worst fast food experience of my life yesterday. Women’s bathroom was filthy with vomit in the only sink. All of the tables were dirty. The soda tasted funny. The food took 30 minutes to get. Asked for a refund for an item I did not receive and was told the manager was not available. 3 employees total working is not enough. You might as well be closed if service and experience is going to be that terrible. Do better.
… moreDee Peterson
The manager Justin vanilla gorilla was amazing he was very courteous very prompt and had a smile on his face this Taco Bell was very clean. How do you spell this manager Justin is very welcoming and helpful. I also wanted to add this is the Merrill Taco Bell / KFC and it has really changed food is great!
Darlene
… moreLarry Price
The crew seems polite enough while providing service, but I have repeatedly had really poor food experiences here, which is arguably more important. The food does not seem to be made with much care at all, often times being served cold and with plenty of unwanted ingredients that are not supposed to be part of the item that was ordered. And you can say “its just a taco bell, what do you expect?” But i guess i do think that warm food that doesn’t include unwanted ingredients should be a reasonable expectation. Unexpected flavors and textures that are not supposed to be inside of an already questionably filled and rolled burrito just isnt going to work for a lot of people. It also calls into question the cleanliness of the maketable in the kitchen, as a burrito that is supposed to not have tomatoes nor iceberg lettuce should contain neither of those things instead of both and discovering that they are indeed present via the mouth is incredibly unpleasant to many people. Occasionally is understandable but it is every time I go in almost, if not, every burrito. It is honestly a better option to just drive the extra 20 minutes to go to the wausau store, as both the service and food is substantially better.
… moreSandi Edwards
Taco meat was cold no lettuce barely any cheese. Burrito beefy had hardly any meat and the saucy stuff inside tasted bad. This place has gone now for awhile. Never going back! The wausau one is the best!
… moreRissy Jae
terrible. my ice tea smelled horrible like rotten eggs when I told the manager he said oh we know its a well problem. so everything is made with that water. can’t believe they can run it like that. u would think corporate would be able to afford a filtration system for the water. will never eat there again
… moreLiv B
I’ll start with the good. The staff were very pleasant, DESPITE there only being LITERALLY 4 of them during an incredibly busy lunch rush. They were clearly OVERWHELMED and I felt awful for them. The customer service is the ONLY good thing.
The soda dispenser SMELLED STRONGLY of mildew / mold to the point that it had almost had a sewage smell and the taste matched. This is not the product of the machine not being cleaned for a few days or weeks. This is MONTHS of neglect. I let staff know and asked if they could give me my drink from the DT fountain machine. Same issue. I couldn’t drink what I paid for.
Because of this, I felt so uncomfortable eating my food because I couldn’t trust that the fryer was clean and the few bites I did end up taking tasted off. I was given regular cinnabon bites instead of the dulce de leche. Whoever manages this establishment is running it into the ground at NO fault of the staff. The manager clearly cannot be bothered with food safety, and it is no longer a matter of IF but WHEN someone is going to get sick.
I see that the response to the reviews here are cut and paste, with no action to back it up. It is such a disingenuous response that it’s not even funny. This place is going to go under with placating replies that lack the care, concern and backbone to do anything about it. I can see from this that the ONLY way I will get any sort of action would be to call corporate and the health department, and TRUST that this will be my course of action.
TL;DR – Your staff is great, but you treat them awfully. The pop machines are DISGUSTING, the food also tasted off, the responses here are lack luster, and I will be taking further action.
… moreJessica
It was a little hard to find but the food was hot and fresh and one of the better KFC experiences I’ve had.
… moreBrian Burleson (John 8:7)
The only problem I had was the ice machine in the soft drink area, it was having a hard time making ice.
… moreTim Steinfest
They get my order messed up two out of 3 visits. Check your bag before you drive off.
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