Amanda Land
Absolutely the worst customer service I’ve experienced in a long time. Our order was wrong, and when we asked for it to be corrected, we were treated with attitude and disrespect instead of professionalism. No apology. No effort to fix it. Just rudeness.
If you can’t handle fixing a simple mistake without catching an attitude, you shouldn’t be working in customer service. It’s that simple.
There was zero pride in the work, zero accountability, and absolutely no value placed on customers. People spend their hard-earned money here, and this location acts like that means nothing.
Management needs to take a serious look at what’s going on, because this level of service is unacceptable and embarrassing for the brand.
Do better.
… moreAudrey Langdon
Went to this location after my delivery order was messed up, I believe the original order was from the location on Washburn. Renee and Trent both provided amazing service and happily fixed my tacos. They explained the shell recipe was recently changed and even let me try a shell before they made the tacos for me! (which was what didn’t taste right originally) The shells at this location tasted drastically different. I was so happy they fixed this for me and took time out of their busy night to accommodate me! Thank you so much Trent and Renee!!!
… moreJamie Check
They literally are always trying to ignore me, idk if it’s profiling or what but I’ve been staying in the inn next door for two weeks so far, and ordered 3 times, each time they got the order completely wrong, and TWICE I’ve walked in for Pickup and the first time as soon as I walked in, the three people that were at the counter, immediately turned towards the kitchen. There was no line at all. They just saw me come in and decided I don’t count as a person. Ok. i ordered pickup, so i go toward the pickup area, and they refuse to even look at me, so i shout “am I ok to take this?” Pointing at the bag of food with my name on it they left on the far side of the counter from me (not in the pickup shelf, on the COUNTER next to it inside the kitchen). I get the reaction an actual ghost would get, nobody even acknowledged I existed despite me calling out, so I snatched my food, and one of them shouted “sorry” after me, then today at 10:15ish I order breakfast for myself and my husband, and I walk over and there’s a staff meeting filling the entire dining area my food is on the counter in the pickup area so i walk towards it, only to be told “our dining room is actually closed” (obviously it’s not, I’m in here and it’s business hours, there was no sign saying otherwise) so I reply “well I have an in-store pickup that the app let me order” and I get my food and head out. WHAT KIND OF BRAIN DEAD DO YOU HAVE TO BE TO HAVE A STAFF MEETING DURING NORMAL OPERATING HOURS? NOT JUST NORMAL HOURS, THE LAST HOUR OF BREAKFAST. THAT’S A MANAGER ISSUE. also the way they spoke to me about it was incredibly rude, no help no getting not an attempt to provide service, just essentially “get out”. I can’t comprehend why these people treat me so badly. Well, here’s the review they deserve.
… moreSummer Summer
This morning around 2am I stopped by taco bell on South 6th st, My order was wrong.
I oredered a volcano burrito and two beefy 5 layers burritos. The whole order was completely wrong. So I went in the drive thru, this lady came to the window and she greeted Me very kindly, which helped bring down my frustration about My order.
I figured she was the manager because of how well she handling this situation, she made sure to get everything fixed for Me correctly, her name is Renee and because of her I will make sure to go back there when she is there!! She made me smile and laugh!
I hope she gets the recognition that she deserves, We need more people like her in Our food industry!
… morejulie szoke
This is the 10th+ time our order was messed up at this location. We have told them many times this has happened. Offenses include but are not limited to: food not in any wrapper, food missing ALL toppings except meat, ice cold food that had been made an hour ago, missing many items, etc. here is today’s fun lesson. At this point it’s our fault for even going back to this location at all. Every time it’s wrong and they say bring it back we’ll remake it by the time we are home. I feel the need to check the food in the window- one by one with the person watching so they believe the laziness that is occurring at this establishment. No issues with the other Taco Bell by Walmart they are wonderful, kind and ON POINT. 12/5 order number 398
… moreScott Corwin
My wife’s 7 layer burrito was cold, they had no way to heat it up. Said when they add the lettuce and tomatoes that cools it off. But the beans weren’t even hot.
Couldn’t order at the counter, had to use the kiosks. Saw several seniors having trouble ordering from. The kiosks. They forgot my drink cup so had to go to the counter and ask for it.
… moreUGURCAN SAHIN
The atmosphere is calm, however the service is slow and orders are prepared late.
… moreKeny
God where do I start tall white dude with long hair extremely disrespectful asked me what 10+9 was and when I answered he said I was stupid. Horrible service I hope they repent before God for their sake.
… moreTrevor Burrows
Waited 20 minutes for our food on a take out order while, 15+ cars went through the drive through. This Taco Bell is as bad as this town.
… moreDennis Elliott
Being told I CANNOT under any circumstances order at the counter is extremely frustrating and very customer unfriendly… was forced into getting BACK into my car go through the drive-through then back into the store to eat
… more