Ashley Cooper
Very disappointing. My husband and I each ordered a Luxe box combo that was SUPPOSED to include 1 beefy 5 layer burrito, 1 beef chalupa, 1 crunchy taco and cinnamon twists with a large drink. When we received our food, he handed us regular cups. When we said we paid for large, he said “well the truck didn’t come today.” Ok… but we paid for large? “Well I can give you two, or you can just fill this one up more than once…” If I wanted to do that, I wouldn’t have paid for the large! I know it’s only $.10, but it’s the principle of it. Then, there were Dorito tacos instead of the chalupas in both our boxes. I assumed we were accidentally given the wrong order. No prob. It happens. At the counter, the MANAGER said, “oh yeah, we’re out of chalupas right now, we’re subbing it with Doritos tacos.” There is a big price difference between a Dorito taco and a chalupa! I was so taken back by her nonchalant attitude, and I didn’t want to make a scene, I just said forget it and walked away. My husband and I have worked in the restaurant industry for 15+ years and understand that things happen. Sometimes things are out of your control. We get it. But the staff’s responses to these issues were very poor. If you are out of product and your guests pay for it, that is your responsibility to make it right. You need to offer your customers a better option to compensate for the inconvenience, not a cheaper one. There was no information anywhere showing they were out of product (they put up signs AFTER) and nothing said to us by the staff when we picked up our orders. Never once said, “sorry.” All the workers were just like “oh well!” We will not be back to this location.
… moreTiffany Nicole
I had to leave a positive review. I had my a rough day and was in route to the police station over an incident but hadnt eaten all day long do to the incident. My card which had funds wasn’t working for some weird reason although the card worked and had money. The staff just gave me the food because they were so busy although I was willing to resolve the issue. They made a rough day better.
… moreDanielle White
So I rarely do reviews, but I doordashed from here and was EXTREMELY disappointed. It usually happens when I DoorDash from here, but decided to give it another shot. I ordered a quesadilla and almost half of it didn’t have any cheese I’ve never had this issue with going in person, only when it’s doordashed. Please take care of even your DoorDash orders
… moreMonica Major
Wow worst taco salad ever barely anything on it. Hardly had any meat or lettuce. But what can you expect from taco smell anyway
… moreJamie Fink
I got some food and it was great. Burrito fell apart a bit. I was in the drive thru and I always tell them I don’t want/need straws. Your employee proceeded to put the straw in my bag. When I handed it back to her, she swore at me. The employees haven’t been very kind or nice for the last two years since cass, George, and gentry left.
… moreMadison Bills
Jasper treated us with a smile, and a warm welcome. She walked over and asked us if we were enjoying our meal, or if there was anything else she could do for us. In most fast food places, we are not treated kindly, but she did, and I’m thankful for her kindness, and excellent service! Jasper’s flair brings a warmth to this Taco Bell location. Take good care of her!
… moreJeremy Polk
The last 3 times I ordered from here, I got no sauce. I ordered sauce, got none. I can understand missing an item but y’all just be like, “oh you ordered 3 packets of Diablo sauce? nahhh”
Edit: just ordered from here again and didn’t even get a drink. I’m just supposed to raw dog these tacos with no drink? Crazy.
… moreTara Pike
Went through the drive through Spent 62.00. We checked our food before leaving the parking lot. We were missing 4 items. They seemed like it was an issue because we were asking for what we paid for. We got home and 3 of the chalupas we ordered were rock hard could not even bite through them. The cheesy burrito woth the cheese on the outside was not even melted literally was sitting on shredded cheese. There was a guy at the window leaning against the soda machine talking to a girl and seemed like he was in a hurry to get back to talking. There was not another car in the drive thru. I wouldn’t recommend this location to anyone. Its a waste of money and time and not worth the stomach ache!!!!
… moreTyler Wilson
There was an older gentleman working at the drive-through window and he was very thoughtful the entire time (which is unusual for fast food) and genuinely makes my interactions better at Taco Bell and I get excited to see him whenever he’s there. I haven’t even tried my food yet, but just based off the experience, five out of five stars.
… morePeanut The Squirrel
HEALTH INSPECTION PLEASE!!! Probably the worst Taco Bell in the valley. The manager should be embarrassed and ashamed. After getting my order it was very clear that they don’t clean their equipment as I found black char bits all over many of my items and ground beef in my chicken cantina taco (which was also made incorrectly). I’m pretty sure I got served old recycled food given my crunch wrap was soggy and dripping with God knows what, and to make matters worse, I was throwing up in the bathroom after 30 minutes of eating this. This restaurant is unsafe for public standards and seriously needs a health inspector to dig deeper.
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