David Harris
Nice experience here today. The App is great. Speed and friendliness of service was appropriately good. Free Wi-Fi is appreciated.
I’m being petty for the 4 star atmosphere, just because the dining area music was a bit louder than I like, but that may be just me.
… moreVanessa Vaughn
was ordering food and was 3 items in and i just wanted to add a side and sauced i had to pay for. they then told me pull to the window and i said i wasn’t done ordering and they said i’m not taking it pull up. i then went up and asked for the rest of my meal and they told me they couldn’t add stuff at the window. i then got home and not all my food i was able to order was even in the bag.
… moreDavid Gregg
I went to Taco Bell at 2525 Lindbergh Blvd, Florissant, MO 63033. I’m a regular there and it was about 10 minutes before closing. Ordered a grilled cheese burrito, I’m a regular at this location and I get that order pretty often. When I opened the burrito it was cold, the burrito was open on both ends and one side, there was meat, cheese, and red chips falling out of it. The meat and cheese looked old and hard. It was soggy, and one end klooked as though it had a bite taken out of it. They also took quite awhile making it and even asked me to back my car up in the line and then pull forward again. I assume to clear out the amount of time they had someone sitting in the line. I know it was just before closing so I was very apologetic about coming in at the last minute and made sure I said thank you every time someone was at the window.
… morebetty gerber
Went through the drive through today there, and the workers were very rude.They didn’t get our order right.We ordered a soda and didn’t receive it .
Had to ask for a receipt 3 times. And had to ask for more sauce twice.
… moreAshley Martin
Tonight I attempted to grab a quick dinner from Taco Bell, but after visiting two different locations, I left with nothing but frustration.
At the first location, no one would take my order at all. I tried the drive-thru, but after the automatic greeting message, no one came on the speaker. I even pulled up to the window, and still—no response. The store appeared to be open, but it felt like the staff had completely abandoned service.
At the second location, the drive-thru line was long, so I went inside. When I said I wanted to order, the employee told me I had to use the kiosk. I explained I had cash, but instead of helping, she rolled her eyes, ignored me, and went back to the drive-thru. A few minutes later, another employee came over and said, “We don’t have time for this, you’ll need to go through the drive-thru.” I also overheard staff talking negatively about me to each other instead of providing service.
Between one store ignoring customers altogether and another openly disrespecting and refusing service, this was one of the worst experiences I’ve ever had at a fast-food chain. It reflects a serious lack of leadership, accountability, and customer care. I hope management takes this seriously and reaches out to explain how they plan to correct these issues.
… moreOlivia P
Placed an order through the Taco Bell mobile app to this location. Our order was accepted, however after it was accepted we were told there was no rice. Well, half our order included rice, so we asked for a partial refund. The drive through workers explained it’s a third party, they can’t process a refund or cancel our order once accepted. My husband remained civil the entire conversation, but the employees started raising their voice. We were getting mixed stories of them saying again no rice, but then it’s gonna take 30-45 minutes. One said “do you want your order or not?” Then went back to no rice. My husband sat in drive through waiting for them to return to the window for the refund. During this time, the employees called the cops. Even after the cops arrived the employees were still being hostile. There was another individual who showed up, asking for the story because they “just got here”. Sounded like a possible manager.. that should be looked into if there isn’t a manager on site during a shift. Just overall terrible customer service, they treat their customers poorly & have no concern whatsoever.
… moreHitanshi Panchal
The people working there are laziest because they be asking you what kind of sauces we need after ordering your food, just to do fake formalities and after receiving your order, there’s none in the bag!! Like why ask for it, if you just don’t want to give it to me!!! Customer service is so bad!!!
… moreBrianna Alston
Placed in order through mobile app just to try to tell me that they’re closed to steal my money. When I was just through the DT a few minutes before! Your store says open, you have children playing and saying you’re closed at the speaker. Who is running such a HORRIBLE establishment?????
This is unacceptable service and should be shut down!
… moreAndrew Perkins
What’s the mean of being open late if you only taking mobile or door dash orders? Also threaten to call the police if I don’t get out of line. Pitiful!!
… moreMaria Gabriela Gomez
I ordered my meal without sour cream since I’m allergic to it. When I got home, every single taco was covered in sour cream. There goes my $10…
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