Li Sa
Avoid this Taco Bell!!
This Taco Bell always prepares my orders incorrectly! I‘m a vegetarian and usually pick black beans instead of meat. They ALWAYS prepare them with refried beans instead of black beans even though I choose it in the app and also tell them again at the drive through…. They even substituted the black beans in my chalupa with ground beef… I also didn’t receive any sauces with my last orders…
One of the worst Taco Bells I‘ve been to! If you decide going there, I wouldn’t recommend going there at night or you‘ll probably don’t get what you ordered!
… moreTheDegenerate1 #styles#
If you decide to stop here good luck! Ordered food at 1:07 while waiting 4 people came in with wrong orders or asking where their food was. Manager sat in back while his crew struggled with every order…. I gave up at 1:37 and ask for my money back. Disorganized, no sense of urgency, and serious lack of management.
… moreChristen Sterbenz
3:30pm and we are the only customers…. Why does it look like this? Other pictures would include the fountain area being destroyed, not a single table was clean. I had to wipe our table off, just to decide to leave because the place was so nasty.
… moreBailey Rohrbaugh
I rarely come to tacobell because the quality can be questionable, however I went there today around noon, placed an online order. I went through the drive through and they told me the system was not working for the drive through so I had to come inside. No biggie. Took a few minutes for someone to help me. Not the best customer service if I’m being honest. I ended up waiting a good 15 minutes for my order with no one before me. I got three separate items with modifications and they were all made to perfection, still warm after my 15 minute drive home. I’m the type of person that can understand being understaffed and having really long wait times, it’s the quality and consistency that is important and they nailed it! I know what it’s like to work fast food and I have so much empathy for the workers, getting quality food with nothing missing and just getting what you paid for is all I ask!! Thank you!
… moreDarshiv Pandit
Absolutely horrendous customer service. The 4-5 workers were too busy singing songs instead of taking orders. There was a 6-person line in the store with minimal drive-thru traffic. We also had combos that weren’t labeled correctly or in boxes so we couldn’t tell what food is whose. They also just dumped the chips in the bag without a bag
… moreNathan Groves
As far as franchise models go, Taco Bell generally has better quality control than most. This store is the exception. This is the only Taco Bell in Ames, and it is hands-down the worst Taco Bell I’ve ever seen or been to in my life. The service is slow, the store itself is always filthy, the quality of the food is pitiful, downright egregious (you’ll be lucky to even get what you ordered), and the workers are unfriendly and miserable, which is odd seeing as they apparently just do whatever they want all day. There have been multiple occasions that I’ve gone into the store in-person and it’s been completely dead but for some reason its taken up to five minutes for someone to step up to the register to take my order. There have also been multiple occasions that I’ve gone to the store within their advertised open hours only to find that the store has been closed early with absolutely no explanation whatsoever. Not even so much as a note taped to the door. This happened tonight, Saturday, December 27, 2025, around 10:30 PM, which prompted me to finally leave this review that has been long overdue. This particular Taco Bell store has been like this for YEARS. I’m not exaggerating. I can say with certainty these problems have been present since January 2019 when I first moved to Ames at the very latest. I’ve told myself I’ll eventually catch them on a good day but it’s clear to me that there no good days for this store and never will be. I’m in awe of the way they’ve managed to maintain this dismal state of affairs for so long. How the entire management team hasn’t been replaced with people who will actually try to uphold higher standards yet is beyond me. I love Taco Bell and it’s so frustrating that I’d have to drive all the way to Ankeny just for the chance to get a Baja Blast that isn’t 90% soda water or just a cup of non-carbonated Baja Blast Freeze syrup, or a Beefy 5-layer that isn’t 90% stale tortilla. If you like Taco Bell as much as I do and find yourself in Ames craving their food, either make the 45-minute drive down to Des Moines or go to Taco Johns on Lincoln Way. This store will just ruin Taco Bell for you.
… moreNathan Ravenwolfe
I’ve come in off and on for the last few months after seeing the reviews online to find out if any of what was said was true or not. Nothing online is true, yes you may wait for a while but this store gets overloaded with orders, they are the busiest locations in iowa, compared to waukee this store is very quick and waukee does maybe six orders an hour compared to the fifty to sixty orders outside of all the doordashes they do on top of their normal business, even with all that the staff is friendly and polite and the place is actually very clean, especially compared to other locations around the area the people I’m seeing on here disparaging this location are all people who just don’t want to acknowledge their own petty behavior in the store, like ordering specific items and after getting exactly what they order going back up to the counter and saying they didn’t get what they ordered just to cause problems for the store and get free food. Then the people who come through the drive thru posting negative reviews don’t realize that this store is the busiest store in Iowa and even though they get their food in a pretty quick time I’ve never waited more than four minutes without a reasonable explanation from them. I apologize for the long review just had to share after seeing how unfairly this store is being treated.
… moreBrendan Scheurer
Food was truly horrendous, I ordered three hard shells and nacho fries. Not only were all of my hard shells soggy, I didn’t get my nacho fries. I’m visiting some friends, and I’ve never had a worse taco bell experience in my life. Do not visit
… moreCaitlin Pitzenberger
Presentation of the food is almost always disappointing. Quality is not good. I’ve been to the Taco Bell in Ames about three or four times and it has disappointed me every single time.
… moreEmma Cox
Worst Taco Bell experience… I asked for a chalupa deluxe box with a ground beef chalupa. All my food was cold. My chalupa had absolutely no meat in it. My taco was soggy. I called to speak to someone and she hung up on me twice. The second time I asked to speak to her manager and still hung up on me. I called a third time and a different lady answered and told me a manager wasn’t available to take my call. I am very disappointed in this Taco Bell location. I would not recommend. If I could give zero stars I would. Best believe I will be driving to Ankeny for future Taco Bell orders which is sad and heartbreaking.
… more