Hayley
⭐️⭐️⭐️☆☆
We like eating at Taco Bell and enjoy the food overall, but unfortunately our order is often not correct at this location. Items are sometimes missing or made differently than ordered, which can be frustrating—especially during quick stops or takeout.
The food itself is what you expect from Taco Bell and when the order is right, it’s enjoyable. We’re hoping for better consistency and attention to order accuracy, as that would really improve the experience here.
… moreAmanda Zimmerman
After waiting 20 minutes for my food, the order was wrong, the cheese sauce was almost empty (“full” cup pictured), the crispy taco came crushed, and we were late to our next appointment. This is, unfortunately, my usual experience at this location, and I hear similar from others in the community. They seem consistently understaffed – no one ever working on the north prep table, and no one available for counter service. Today was especially poor service, as people who were still ordering at the kiosk after I was finished placing my app order received their meal prior to myself. I stood at the counter for 10 minutes just trying to get someone’s attention to ensure they had received my order, as the app said it should have been done 10 minutes prior. TB: staff this location adequately, please!
… moreErika Brock
We wait almost an entire hour for food in the lobby. There were two people in before us, absolutely no one else until after us. One of the two people got their food, the second had to go up and ask about theirs and still didn’t get it. The couple after us got their food before. The person before us had to go up 3 times to ask for theirs. We finally went up and asked for our money back, still waited about 15 mins at the counter before acknowledged. Manager finally gave us our money back and apologized she said it’s because we waited so long for the order it kicked out of the system. Sounds like a new system should be used.
… moreK T
I went here twice while driving home in the last couple months. The first time the bathroom was terrible and I ordered inside but it was over a 20 min wait to get food because they helped the drive through first. Then tonight I tried again and used bathroom but didn’t want to get caught in same situation so I went back to my car for the drive through. We’ll then a bus load of kids came in. I was in the drive through prior to this happening. But I got told to wait because they were working through all of their orders. Slowest taco bell and always frustrating. Will not be stopping here while driving through again.
… moreMark Edwards
Pricing here is higher than most Taco Bells. The combo boxes have less selection.and you get less in regard to value. They messed up on the online order and put items in the incorrect labeled boxes and put meat on the one vegetarians food item. I turned my car around and went back inside to the counter.Though I was the only one at the counter and neither the drive through or restaurant was busy (only one group of three people in the restaurant, the cashier was very slow to acknowledge my presence, give eye contact, etc. Common customer service was lacking and notably different than other taco bells. It took 15-20 minutes for the kitchen staff to come up with the one item as they were not prioritizing correcting the error. Absolutely no apology for anything.. I’d recommend avoiding this particular Taco Bell if at all possible.
… moreSara Jirtle
CAUTION HEALTH HAZARD
I’m disgusted. For one there was a long line upon arrival with absolutely no one at the front to take orders. We ordered through the kiosk to ultimately skip the line and even after we ordered everyone had to use the kiosks due to no customer service. After that I witnessed a lady complain about pop being out and all the worker said was “I don’t know sorry.” To top off the trip I used the bathroom after eating. I witnessed employee go into bathroom then after flushing ran out of there without washing her hands.. again. I’m so disappointed and disgusted.
… moreJoshua Bowman
Tried ordering the chipotle chicken strip burrito they said they would have to make it fresh which I was absolutely ok with but then they immediately tried to replace it with something different that they already had made and refused to make the chicken strip burrito. There’s always some type of bs at this Taco Bell, avoid the disappointment and just go somewhere else.
… moreDaymian Cook
Honestly sad that fast food is so crap now like come on 3 measly little strips of steak in a new item. Definitely didn’t look like the picture lol. Just sad people are so lazy to do a simple job. Let alone half the time you have to put your own order in with a machine. Like holy smokes just put a robot back there to make my tacos too! Pathetic definitely not worth using any Taco Bell from Reed city to evart even. Both absolutely terrible. Just as bad as the rest of the fast food chains. And the funniest part is it’s never FAST FOOD! An absolute joke.
… moreCrystal W
Sick of not getting sour cream and tomatoes when I pay for supreme. Don’t waster your time they are not capable of giving you what you order! Plus it’s mushy and falling apart.
… morejosh mills
Customer service is so horrible at all these new Taco bells. No one waits on you and they expect you to use these kiosks that never work right. Waited 10 minutes before somebody acknowledged we were here! This is unacceptable. Not to mention it is so cold sitting on a steel chair . No colors anymore. Just black, grey and white Taco Bell you need to go back to the ’90s when you were great! And for the love of God bring back Baja sauce. Don’t they call them
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