Taco Bell

  3.6 – 1,483 reviews  $ • Fast food restaurant

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Find your nearby Taco Bell at 231 West Main Street in Xenia. We’re serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Fast-food chain serving Mexican-inspired fare such as tacos, quesadillas & nachos.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Taco Bell 45385

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Reviews

Dexter Dog
The store “manager,” Chris, demonstrated extremely poor customer service and could benefit from a refresher on basic customer service.

I arrived at the drive-thru to pick up a DoorDash order. Most Taco Bell locations and fast food chains in this area close the lobby late at night and direct delivery drivers to use the drive-thru, so I followed the usual process. At this location, however, the lobby is apparently open until 3 AM. I was told at the speaker that I needed to come inside instead. I waited for the cars in front of me to move, parked, and went inside as instructed.

Once inside, Chris refused to hand over the order solely because I had initially gone through the drive-thru. I completely understand not handing the order out through the drive-thru when the lobby is open. That is policy and reasonable. But refusing to give me the order after I came inside as directed was unnecessary, unprofessional, and counterproductive.

When I attempted to explain the situation and how it was an honest mistake, both Chris and the employee working the drive-thru were dismissive and rude. I asked for the drive-thru employee’s name so I could include it in a corporate complaint, but Chris refused to provide it. This lack of transparency and refusal to allow a customer (or delivery driver representing a customer) to report poor service is unacceptable.

This situation wasted time for both me and the customer. The customer’s order had to be reassigned to another Dasher even though I was present and ready to complete the pickup. She also had a second order from McDonald’s that I was delivering, so she ultimately received her orders separately instead of together.

This entire issue was avoidable and stemmed from poor judgment, lack of professionalism, and unnecessary hostility from the staff.
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Ralph Phares
I don’t like having to wade through the menu on an electronic kiosk that was supposed to save money only to spend $35 (especially when one person was eating four cheese rollups!) for three people to eat. And for a fast food restaurant, that sucks! Some of the offerings are very good. Most are best if eaten in house, they don’t travel well at all. Not a big Taco Bell fan.
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Clarissa Mcadams
I got around $50 worth of taco bell last night and they put my Mexican pizza at the bottom of all the other food I ordered and we’ll the picture shows it. They didn’t give me my nachos and my Pepsi had no syrup and no straw. I feel bad for posting this but I love taco bell and I order there alot and I know with delivery I won’t get it fresh but everything was soggy. I had to eat everything with a fork because it was falling apart and I have had little problems like this before it seems to only be happening in the evening but this is my worst experience so far and was definitely not worth the money I paid.
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Christine Wilson
Do not waste your time with this Taco Bell.

Tonight I pulled into the drive-thru line, I texted folks at home to get their food requests. That text was sent at 6:25 PM. I finally got to the window and paid at 7:20 PM. There was at least another 5 minutes waiting for our food after getting the receipt.

So, unless you like being held hostage in a drive thru line for an hour, I recommend that you go to any other restaurant in Xenia. And given the number of reviewers who are saying the same thing, I have to think that this store’s management just doesn’t care about wasting customers’ time.
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8Emma Marie8
50% of the time I come here their pops is literally just carbonated water. No flavor at all. And I always get supremes Doritos locos and the taco shells are either very stale or so soggy it’s falling apart. It’s also rare if I actually get my sauce too and their prices are insane for being fast food
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Allie Rose
The slowest fast food place in Xenia. Worse than McDonald’s… no customer service either. I get they only make minimum wage but still, gotta do better than that.
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josh cox
easily the slowest place in the entire state. every time we go here we have to sit in the drive-thru for at least 30 to 45 minutes. they should just close this place
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Joanne Kraus
Rude girl at the drive through window. I made a app order. The gave me extra cheese, that did not ask for. However they didn’t give me the six packets of mild sauce and I ordered a tea. The girl gave me my food and then shut the window. I realized she didn’t give me my drink. She just ignored me when I tried to get her attention. So I beeped my horn. Another girl came to the window. I told her they forgot my tea, she said they were out of tea. Lucky me. So the second girl gave me a bottled water.

Yuke experience
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Emma Wright
we ordered thru doordash to pickup and we were unwrapping our food when we got home and there was this bug not sure if it’s a roach or a june bug lol. we threw the food away but i was told to share so someone else doesn’t eat bugs possibly
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zachary mccarty
Waited in your drive thru for 30 minutes basically hostage as they designed the drive thru in a way that once your in line there is no getting out. Finally make it to the menu to order and was told it was an additional 30- 40 minute wait on food. Are you kidding me? Then had to sit in line for another 20 minutes to even leave to go somewhere else. This place is a joke
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