Lisa Booze
I placed an order through the app and waited in the drive-thru for about 15 minutes before being told to come inside because there was only one person working. Okay, things happen — I get it.
But once I walked in, I realized this was more than just short staffing. There were five people waiting, two employees (one who only had been working there for 2 days), and the whole store looked rough. The floors and counters were sticky, the tables were covered in crumbs, and there was a weird smell near the beverage station.
When I asked about my order, the employee told me there were two ahead of mine. Normally I’m patient, but the longer I stood there, the more uneasy I felt. Honestly, I didn’t even feel safe eating anything from that location.
This isn’t about being difficult — it’s about expecting a clean environment and some basic care. I really hope Taco Bell takes a hard look at this store and gets their team the help and oversight they need.
… moreAnn Norton
Late night eats went thru drive thru Friday night around 9:45. Was a small wait about 10 minutes. No problem. The drive thru gentleman was so polite and funny and apologize for our wait. Our food was delicious,hot and correct. This is definitely one of the best taco bells to go to. If you employee good courtesy workers like this I am going to continue. Thank you!
… moreNafeesah Abdur-Rasheed
I chose to get takeout from here and I went through the drive-through. The lady was rude. The service was really slow. I ordered one meal and two drinks. It took them 45 minutes to prepare my food I tried to ask for a refund halfway through she ignored me when I rolled my window down, trying to talk to her. She then rolled down her window when she was ready to give me the food. I was late to my appointment and I was refused a refund. The food is so disgusting. I cannot explain it to you. It taste like cat food. The one around the corner is good. The one on Northfield always gets my food right.
… moreJoe Francisco
This Taco Bell is possibly the worst in the United States. I’ve been a regular for years and have many wild stories. I’ve waited in the drive-thru for over an hour and seen employees walk out, leaving the store empty. There was even a turf war between Taco Bell and the Popeyes next door.
I do not blame the employee’s. I have seen 4 or 5 generations of workers on this location by now. The turn over is insane. There is no way that every employee that works here is this bad. It MUST be management. If they even have any.
… moreBredstic
We got welcome by the General manager! She very sweet and kind give us 3 cups for free!!! We are definitely coming here for now on!!! Having a Conversation with us and just treating us with respect and everything! Thank you so much
… morePAUL FAY
Saturday, October 4th. 430pm ish, One car at the drive-through window and I sat at the order kiosk for over 10 minutes being told to . Wait a minute wait a minute 3times. 5 cars in line behind me. I drove away without even acknowledging the restaurant it’s not worth anybody’s time to stop here. They can’t provide service. They can’t keep employees and the ones that do work here. Know that they are in control and treat you like crap. Then makes subpar food even worse, never spend my time to pull in this drive-through ever again or this area of town for that matter Southgate is a royal loss of money. Every business in this sector is run by in adequate management and employees as well as probably owners. Since Covid, this whole area should be closed and rebuilt.
… moreChris Scullin
Had an automated greeting at the drive thru to make it seem like somebody was there. This caused confusion for every car, as they were 100% closed. Me and several others wasted 10+ minutes waiting to give our order. There’s also no signs about them being closed. The doors were just locked.
… morewilma rawls
Had mobile phone order, it was terrible sat at speaker for least 30 minutes then when we pull up in orderliness we sat behind a car for whole hour,and still had to wait for another hour before we got our food. Never no more
… moreMichael King
Took forever to get my food, incredibly rude drive through worker barking through the speakerphone as I’m trying to order yelling “We don’t have that!” before I’m even finished. Drive through worker also constantly on phone and facetiming instead of giving me my food, extremely unsanitary. I will not go back. Fire whoever worked the drive through at 9 PM on 11/19/25.
Food was whatever, it’s taco bell.
… moreSelena Collins
This place needs to just be shut down trash employees rude and lazy. Sat in the drive through after repeatedly being told one moment for 15 minutes then answered the intercom just to then ignore my order.
… more