Rodger Dotson
Stopped in to enjoy some Taco Bell cuisine. We chose to eat in so we could take our time and enjoy the food. There was no one in line so we expected to place our order right away. The behind the counter employee was taking an order from a drive through customer so we patiently waited to place our order. After four customers were served through the drive through window we tried to get the employee’s attention but he continued to ignore us. So we figured the only way to get service was to go to the drive through window.
If they are not going to take orders at the counter they should put a sign on the door that states “no counter service”.
… moreDoug Brown
I have 2 taco bells in zanesville and south zanesville. So…I tried to order double decker taco supremes. Drive thru woman said “,sorry. We r out of soft wraps. ‘ I said ok. Im gonna call the maple road taco bell n MAKE SURE THEY HAVE WRAPS. SO I CALL….woman who answered phone was SHORT AS HELL. I ASKED….I JUST LEFT YOUR SOUTH ZANESVILLE STORE. THEY COULDNT MAKE ME DOUBLE DECKER TACOS CAUSE THEY R OUT OF WRAPS. DO YALL HAVE SOME SO I CAN GET MY DOUBLE DECKER TACOS….” YES. WE HAVE THEM. WE CAN MAKE THEM. SO, I already drove from Philo to s. Zanesville so I went ahead n drove from s zanesville to zanesville so I can visit the store I JUST CALLED. WELL, get in line in drive thru. I was the ONLY PERSON in the drive thru. So Im told to wait. 7 minutes later I place my order for a nacho belle grande and 2 double decker tacos. They showed up on the drivethru screen. Well the mic was on….the employees were laughing and trying to find a reason to NOT make my food. So the guy says…sorry. those were for a limited time and I cant get them in the conputer. KEEP IN MIND THEY WERE ALREADY UP ON THE SCREEN AND ENTERED INTO THE COMPUTER. Everytime I visit the Maple Ave store, either they are short staffed, closed due to not having enough employees or out of some LARGE ingedient like beef, chicken, taco shells, etc. if this is not fixed, I will call the corporate office and tell them my story and see how they feel about their employees NOT doing their job? Avoid the Maple road location taco bell in zanesville, ohio.
… moreEmily
I have always had trouble ordering at any Taco Bell why they don’t know how to get it right I don’t understand. Why have supreme tacos on the menu if you don’t plan on making it supreme. Every time, different places. Then to go back through the drive thru and get someone else’s food handed to you instead of the fixed order only to go back in again and come to find out they are going to give you a small container of sour cream and tomato for you to put on yourself. They had to remake the tacos wouldn’t they just go ahead and make it the right way, you know the way it was ordered. Total BS and no excuse for it. Won’t be going back to that location….ever…
… moreJanene Huber
We go to Taco Bell on occasion and this location has been great until tonight. Our food was in the bag upside down and partially unwrapped! If that wasn’t bad enough the cheese sauces were thrown on top of our food and one popped open and was all over everything. And to top that mess off, the few taco sauces I asked for amounted to about 20 packages and one or more were open and leaking everywhere. To say the least, this was a hot mess!
… moreTabler
The younger gentleman on the mic and at the window was very professional and had great manners. He was super nice, great customer service
… moreMajor C Fulton
Don’t question your order or you’ll be accused of being rude. The employees and manager are overly sensitive. Poor customer service.
… moreStephanie Spivey
Came through the drive through with a mobile order this morning around 8:50/9:00 am. Literally the best Taco Bell my husband and I have ever had. I didn’t catch the managers name that gave us our food but she was the sweetest, most polite soul. I hope your pillow is cold every night and every traffic light you come across is green, you are so kind! Our food had several modifications and it was literally so delicious and we got our order very quickly.
… moreMelissa Little
We got there about 1:15 am, I know late but we work. They had nothing grilled, but we still tried. We got a chicken chalupa and a Doritos locos taco. The chalupa was so hard and far from good, plus they shoved beef on it instead. After we went through my boyfriend looked at the menu to find something he wanted because he always gets quesadillas but he was not able to. He found something else, and we went back through. It wasn’t even 1:30 yet and they closed. They close at two am. Normally i understand but they closed so fast we couldn’t even fix the first order. It’s normally not like this, but today it was just bad.
… moreBababooey
This is the slowest Taco Bell I’ve ever been to been waiting 30 mins for one doordash is sad. Saddest part is we are getting a 2nd on maple ave and for what the same thing to happen and the customer service sucks rude people!
… moreDaynee Chandler
Every time, and I mean every time we go here, the food is disgusted, disappointing, and always ALWAYS messed up!! ALWAYS!! When we go back to tell it, it’s an attitude like we did something wrong??? One time we had to go back three times because they were just being RUDE AND DIDN’T CARE!! Literally asked for NO LETTUCE, add beans, WHERES THE MEAT?????? Yeah, it’s ridiculous.
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