Prakash Kalaiarasu
I visited the Taco Bell in Plain City, Ohio with my daughter, and we both ordered Cantina Bowls. She ordered the chicken bowl, while I ordered the veggie bowl, which according to Taco Bell’s official menu includes black beans. When my order arrived, the beans were missing. I went up to the counter to ask about it, but the first worker I spoke to immediately refused and said beans were not part of the dish, even though I showed them on the website.
After some back and forth, another worker said they would fix it but told us it would take about 20 minutes just to add beans, which didn’t make sense. We waited, but then the restaurant had issues with its machines and began giving refunds to other customers. Even after nearly 40 minutes, I still hadn’t received the beans.
When I followed up again, they told me to bring back the original bowl, but we had already thrown it away after waiting so long. Eventually, they remade the bowl with beans, but the portion was extremely small.
Overall, the customer service was very disappointing. A simple fix turned into a 40+ minute wait and left us unsatisfied.
… moreTyler . Richardson
Updated review: from 5 stars to 1 Star. Someone in the back whiffed on this one?? Missing Dorito Loco Taco, the two I did get (see attached) shell touching shell – almost nothing inside, a few pieces of lettuce and one bite of meat. A $3+ taco looks like this?? My $6 cheesy Gordita crunch missing a few ingredients including the staple sauce… lay off the pipe in the back.
… moreDana Bockbrader
I have been stopping here in the morning, the last couple weeks, and they might be transitioning to opening sooner, because I have gotten lucky and been able to place breakfast orders at like 7:20 AM. The guy taking my order has been amazing, and the food has been fresh and taste fantastic. When I can’t afford it, I plan to come back and give the guy a nice tip..
… moreM Terry
My son went with a $30 budget for 2 ppl … hes a freshman in college with a limited budget…. exploring the menu he had questions and was greeted with a rude attitude from the manager and other employees… getting responses like “SO YOU DONT WANT THAT OR WHAT” ….he got an order he didnt really want after feeling pressure to order anything to not take up their precious time…. the steak quesadillas were overcooked / burnt. When i called just to ask for a credit so he could come back later for something he would actually like a lady moaned out “oh my godddd….. honey god has nothing to do with it …. We won’t be returning .
… moreDakota Holley
If I could give 0 stars I would. This location used to be decent. Past few times I’ve been the service has been awful, my $4 burrito has been skimpy beyond belief and I found a few hairs on my food last time. This location needs a complete overhaul or taken out of business
… moreSienna Panovski
I went through the drive through to get some food. I ordered chips and cheese and pintos and cheese. When I got the food, the chips tasted rotten and disgusting as if they were cooked in bad oil. Additionally I did not receive any utensils to eat my pintos and cheese.
… moreBrandon DePouw
Drive through orders continuously are missing items. I shouldn’t have to check my bag every time I roll through. The food we get is great however, the employees need some additional training.
… morePatrick Riley
I was patiently waiting inside for my order for about 10 min. The drive through line was packed so I expected to wait a bit. A lady asked what name I was waiting for and turned out my order got missed. They quickly got it done and gave me a refund for the wait. The food was perfect. TB locations are hit and miss, but this one is gtg
… moreCharlotte Smith
I went to this Taco Bell 7490 plain city Ohio and I can’t read and I had to use my phone to read and they were saying anything else like they do and I said give me a minute then out of nowhere she yelled at me ARE YOU DONE and when we pulled up we asked to add on a starry and she said they don’t do that and we confronted her about it and she said she has a problem about it. She said to get her manager and talk about it. and they would say the same thing and also if we had a problem we would have to come inside like we didn’t have a promlem we wanted to add on are drink that’s it
… moreJordan Paice
Lady working drive through is super rude. Came to pick up a DoorDash that had just been assigned to me and told the speaker I had a DoorDash, couldn’t even get the orders name out of my mouth before the woman behind the speaker tells me it has already been picked up? How did she know when I didn’t even give the name yet? When I asked her about it she said “I’m telling you it was picked up a long time ago and I need you to move so our drive through time doesn’t get messed up”. Like what the heck lady?
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