Jon C
If you enjoy wasting 45 minutes of your life for a simple order, then congratulations — this Taco Bell is your personal amusement park. I tried giving them one more chance tonight, ordered at the kiosk, stayed patient… and somehow they still managed to not make my food. After 30 minutes of waiting for an order that should take five, I finally asked for a refund. That took another 15 minutes because apparently managing time is a foreign concept here.
And the best part? As I’m getting my refund, I hear them just then calling out my order — 45 minutes later — like they suddenly remembered they work in fast food, not fine dining.
The staff moves at the speed of a frozen Baja Blast. The management? Completely incompetent. Instead of actually leading or helping during a rush, they’d rather argue about nonsense while orders stack up and customers stare at an empty counter.
Go anywhere else. Literally anywhere. This location is the definition of “you had one job.”
… moreLilli Chapman
the nuggets suck so bad now they are so tiny they should be considered popcorn chicken and they are so dry and burnt that i couldn’t eat any of them the inside was like rubber
… moreLacey T
I went through the Drive-through and ordered a breakfast Crunchwrap. The food was HOT and delicious and Audrea, who was nothing but smiles and good cheer as soon as she opened the window, she answered my questions about my order. Thank you Audrea for being so nice!
… moreDenise Zangara
They don’t even take your order inside anymore- if I wanted a job working at Taco Bell I would apply for one – it should be a choice not a requirement to use the kiosk. Very disappointing
… moreJessica Roberts
If I could leave 0 stars i would! Literally the worst taco bell ive ever been to. The drive thru has an AI robot taking your order. Always messes up. Then if you get a human on the intercom, there Literally 10x worse and can see why they are using an robot. Wait time is so long, just for your food to be either wrong or poorly thrown together. Then when you try to have the issue corrected, staff is extremely disrespectful and unhelpful. There obviously is a lack of management. Definitely will be contacting corporate.
… moreKimberly Hernandez
My cinnamon twists are just twists people were nice though! And rest of food good!!
… moreLeslie M
First time inside and last time if I have to do my own order they should give a discount. I am not a food service person.
… moreEddie Martinez
The credit for the outstanding customer service is for both the management and the staff. This location is by far the best compared to the other 2 locations in Gainesville, GA. I say this because the food is great, no skinny tacos here. The burritos actually look like burritos. And the best thing is their fountain drink machines actually hace carbonation.
… moreWesley Hanson
35 min to get to order. Then have to use a robot to order. Another 20 min to get to the window.
Then ask what my order was and still doesnt give me all my food. What a surprise
… moreNathan Martin
Don’t bother service is awful go any where else 10 mins no one here then staff gets mad when ask for your money back cause your food is sitting getting cold. just go somewhere else
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