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Find your nearby Taco Bell at 9420 W Broad St in Richmond. We’re serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Fast-food chain serving Mexican-inspired fare such as tacos, quesadillas & nachos.
Hours
| Tuesday | 9 AM–12 AM |
| Wednesday | 9 AM–12 AM |
| Thursday | 9 AM–12 AM |
| Friday | 9 AM–1 AM |
| Saturday | 9 AM–1 AM |
| Sunday | 9 AM–12 AM |
| Monday | 9 AM–12 AM |
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
Rachel Smith
I don’t usually leave negative reviews, but I feel it’s important to share my experience with this specific Taco Bell location. If I could give zero stars, I would. This has consistently been the worst Taco Bell I’ve visited.
The staff is extremely unprofessional and often openly rude. In the drive-thru, I’ve been spoken to disrespectfully and even yelled at for mistakes that were made on their end — whether related to the order or pricing. When going inside, the situation isn’t much better; employees are frequently in the back yelling and cursing while completely ignoring customers waiting at the counter.
As for the food, on the rare occasions the order is actually correct, the portions are noticeably poor. Items are barely filled, and it often feels like you’re receiving little more than a tortilla placed in a bag.
I don’t expect fine dining from Taco Bell, but I do expect basic customer service, professionalism, and the food I paid for. Unfortunately, this location consistently fails to meet even those minimum standards. I’m under no illusion that this review alone will change anything, but I would want to be warned before choosing to eat here. Honestly, it feels like no one at this location cares anymore, and it might be better off closed if these issues aren’t addressed.
… moreThe staff is extremely unprofessional and often openly rude. In the drive-thru, I’ve been spoken to disrespectfully and even yelled at for mistakes that were made on their end — whether related to the order or pricing. When going inside, the situation isn’t much better; employees are frequently in the back yelling and cursing while completely ignoring customers waiting at the counter.
As for the food, on the rare occasions the order is actually correct, the portions are noticeably poor. Items are barely filled, and it often feels like you’re receiving little more than a tortilla placed in a bag.
I don’t expect fine dining from Taco Bell, but I do expect basic customer service, professionalism, and the food I paid for. Unfortunately, this location consistently fails to meet even those minimum standards. I’m under no illusion that this review alone will change anything, but I would want to be warned before choosing to eat here. Honestly, it feels like no one at this location cares anymore, and it might be better off closed if these issues aren’t addressed.
SASHA JONES
Ordered four regular tacos and a side of pintos and cheese. Not a large order. The girl, who was rude when taking our order, handed my husband the bag and ALL THE FOOD fell out of the bottom into our car, making big mess everywhere! My husband, who’s always kind, tried to salvage the food. He saved everything, except one taco that was completely broken. He asked the girl if they could remake the taco and she got a major attitude, yelling back at her coworkers that he wanted them to remake the taco, as if he was being difficult. She even rolled her eyes. Then, the girl ordered us to move up even though there was nobody behind us. We declined and said we would wait for the ONE taco. She proceeded to argue with us. A manager heard her and came to the window. She deescalated the situation and gave us the taco. She seemed annoyed with her employee, who had zero common sense or customer service. We need to raise our kids better so they aren’t complete jerks once they’re in the working world and actually have to deal with people.
… moreAnn Marie
Waited at counter for like 5 minutes and saw two people and no one said anything. Then I turned around and saw order screens so I ordered there. Food was poorly put together and quesadilla was thrown together and folded in half stuff coming all out of it. Taco was hard one and was mushy and all broken.
Doesn’t seem like anyone at this location wants to work. Needs to find people who want to work and provide customer service.
Told agent thank you and she said umm hmm. What type of response is that.
… moreDoesn’t seem like anyone at this location wants to work. Needs to find people who want to work and provide customer service.
Told agent thank you and she said umm hmm. What type of response is that.
Donna Mcghee
Horrible
The food was the worst’. I had the #6 and needless to say… everything was cold, nothing was warm.. the Chalupa bread was just taken out of the bag ( wasn’t warmed or anything) it was just nasty and full of lettuce NO MEAT
The cashier was nice.. but if I’m ever on this side of town again I will NOT RECOMMEND this Taco Bell
Money wasted! Please Please do not serve paying customers something you will not eat yourselves!
… moreThe food was the worst’. I had the #6 and needless to say… everything was cold, nothing was warm.. the Chalupa bread was just taken out of the bag ( wasn’t warmed or anything) it was just nasty and full of lettuce NO MEAT
The cashier was nice.. but if I’m ever on this side of town again I will NOT RECOMMEND this Taco Bell
Money wasted! Please Please do not serve paying customers something you will not eat yourselves!
Tyson Jr
The food tasted like dirt worst Taco Bell I’ve ever been too wouldn’t go back. Gave me Diet Pepsi and no sauce what a disappointment
… moreAishwarya Sharma
If you need to order vegetarian options, then this is the worst store to come to. I have now had two meat products served when the order was for veggie product. If you can’t serve it properly then at least remove the options.
Adding photo for the meat crunch wrap supreme. I wish I had take a photo of the previous order as well.
I dropped an email about it as well and no response yet. It maybe the chain itself does not care, in which case ciao from me.
… moreAdding photo for the meat crunch wrap supreme. I wish I had take a photo of the previous order as well.
I dropped an email about it as well and no response yet. It maybe the chain itself does not care, in which case ciao from me.
Voyager
Store is renovated. Went for late night drive-thru. Food and service on point.
… morejey
They’ll put anything that is sitting out into your bag. They aren’t accurate with your order. Please try a different Taco Bell Location.
… moreChirag Patel
Looks like Taco Bell wants money but don’t give food. Portion sizes are like smaller than kids menu. Not going to Taco Bell in future as they don’t sell food. Even wrapper weight is more than actual taco
… moreKierra Elizabeth
They just can’t ever get my order correct. I think things are fine when I pull out the drive thru but it never fails to disappoint when I open the wrappers. My beef quesarito was missing cheese. There are like 4 ingredients in the entire thing and it’s almost $5. As pictured, my spicy potato soft taco was literally that. Potatoes and sauce like seriously this is just disrespectful at this point. I am sincerely debating never coming to this Taco Bell again which is sad because my first visit ever was great. There is not one good Taco Bell in Richmond.
… more