Melissa Fazekas
I paid $7.38 for a chicken quesadilla! I could have ordered a Fan Meal from McDonald’s for $5.44! This was very disappointing and I will not order this item again or from this location. You should be embarrassed serving this as a $7.00 item! Definitely need some quality control measures. With all the competition out there, do better!
… moreSombra
Worst Taco Bell location. Waited 2 hours just to get my order canceled.When I spoke to an employee they just claimed they weren’t responsible. You are preparing the food…how aren’t you responsible?
… moreMatthew Sanchez
We have been there twice this week. The first time was 15 mins before closing and we were told they don’t take orders 15 mins before closing unless it’s a doordash pick up. Tonight, my son ran up for a fun treat an hour before closing. He was in the line for 45 mins, he saw most of the team outside taking turns smoking weed while the line didn’t move. The night shift is awful! The food that wasn’t missing was awful. We will not be subjecting ourselves to late night Bell again.
… moreCatherine Daly
The staff at Taco Bell New Hartford NY is outstanding, specifically AJ, Ty, and Colby. It was incredibly busy late on a Friday night, and they were very friendly at the drive through speaker and window. There was a slight mixup between my order and someone else’s and they handled the situation so quickly and so kindly. The food was well prepared, fresh, and delicious. These people are real deal leaders trying to make the best experience for customers. I’ve never had such a great customer service experience at another fast food restaurant. Thank you!!!
… moreKevin Mojave
20 bucks totally wrong. 3 bucks for a bag of crumbs. My steak burrito with no beans and extra steak, had beans on it and if this is extra steak, well …could not have Ben more wrong
… moreJulia Belcamino
Food is always good but when you use drive thru the employees are extremely rude and do not talk clearly. They talk fast and mumble so you can’t understand them. If you are going to work at a fast food place learn how to talk proper English
… moreSamantha H
Service is slow slow!!!! With all do respect if you are going to continously run a slow business AND mess up my order can you give me some sorta respect and give me something that doesn’t taste like burger kings tacos! If you know you know
… moreBernard Moore
I don’t know why I gave this place a second chance. The first time the meat was falling out the sides of the tacos and they were very watery. There was also a strong smell of vinegar coming from the bag. This time I asked for less meat in the tacos to try avoiding another huge mess. My daughter bit into one of the tacos and looked up to me in the rear view with a look of disgust. I said “what’s wrong?”. And she just opened her mouth and a clump of cheddar cheese fell out. I stopped the car and opened up one of the tacos and saw this, dirty diaper looking taco. This is exactly how it came, a scoop of god knows what, next to a side of cheese.
… moreRoberto
So I think grand opening may have been tonight. Order was accurate. Food was fresh. Customer service was friendly. There was a wait time in the drive thru, but I figure that’s expected with new opening. Only issue with the food, is that the marker on the wrapper bled through onto the food. This happened to three items, but pic included was the worst of it. Didn’t bother calling to complain, but I’m sure they would have been more than accommodating. Other than that, busy times at the drive thru will be an issue. They need to do something about the access points. There are two main entrances that lead to the drive thru. But because of the entry points, cars were blocking exits, and couldn’t get in/out of lot and drive thru. We got in just in time and avoided that mess. It does look like they will be adding a second drive thru at some point, so that should improve things.
… moreJimmy Dean
Food is generally decent and correct, maybe a mistake or two here and there. Some of the workers are rude, seems like they dont want to work there. You could stand at the counter for 20 mins waiting to place an order and they just occasionally look at you and just let you stand there.
Last time my buddy and I ordered online for pickup and the doors were locked, one of the workers was sitting on her phone outside and said the wifi was down and we had to go to the drive thru. We’ll I already spend money for nothing, didnt want to spend double the money and wait 25 mins for food so we just back to work with no food. And of course it will take a week to get a refund, you’d think if the wifi was down then the order wouldn’t go through but whatever I guess. Probably won’t be back to this location to many times have I gone hungry cause the service sucks.
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