Shane Barker
The same front door that’s been broken for the last six months should have been my first reminder of why I stopped coming here.
25 minutes in and no closer to getting food. The shift super/manager just explained to the kids that ordered when I did, that there’s only two people working the line. Well, there’s at least 6 people behind the counter, surely you could use a couple of them for something.
The drink machine is backed up and soda is pouring onto the counter. That’s just nasty. Pretty sure the diet soda was hooked up to the regular line, too. It tastes pretty weird.
Hell, I should have looked at my order because they’re notorious for not getting that much right. But honestly, right now, i don’t even care.
… moreIN BASS WE TRUST
Waited in the drive-thru for over a half an hour. Food is ice cold, my quesadilla WAS NOT EVEN COOKED and they shoved in a bag.. it literally felt like it came out of a fridge and was a mess…. That plate of mess is what I emptied from the quesadilla package. barely any meat on the taco. Waste of $30. Just close the restaurant if you can’t handle late night service. What a joke!!
… moreRiley Mance
I live locally. I consistently visit this Taco Bell. Every single time I order, weather it’s inside or drive thru, something is forgotten or completely inedible. If something is wrong with your order, don’t bother going inside and letting them know. If they’re not busy, they still won’t acknowledge your standing at the counter or even walked in. Trust me when I tell you your time and money should go to any taco-bell BUT this one.
… moreTortta
Put a mobile order in and was told there’ll be over an hour wait and we’d be better off canceling our order. I don’t blame the staff for this. This is obviously a management issue. Couldn’t even cancel the mobile order due to the restaurant already accepting it. And the customer service hours only available 8:00 to 4:00 :00 Monday to Friday. So now I got to wait till Monday to have to call inorder to get a refund. It’s literally a dice drill every time I come here whether or not the line will be backed up to the point you won’t get your food before it’s closed or your order will just be so incredibly wrong. There was no point even going. This is the absolute last time I’m going to the Clifton park location. If I want taco bell I’ll just drive to one further away if at all. Which sucks because I really like the food when it’s even possible to get it.
… moreMichael Finck
We placed an order at 10:55 p.m. We waited in the Drive-Thru stuck in line until 12:08am. A male employee got on the speaker a couple times stating that he was the only one working the food and there was only one other person with him to please be patient that he’d get to us as soon as possible. When we got to the window, there was three employees leaning on a counter talking and laughing. The guy was in the back with another employee or someone. So they had plenty of employees working. We knocked on the window and said, Hey, we’ve been waiting here for over an hour and 10 minutes. The two ladies near the window had attitudes and were laughing about it. They said they didn’t see an order for us even though I showed the app order for their store. One of the ladies then went back to the guy in the back complaining and they made one item out of seven things we ordered and gave it to us. Of course with attitude. I tried several times to cancel my order prior to that and after that and it would not let me. I put in a complaint to Taco Bell, so let’s see what happens. I expect a full refund ASAP! I will be calling the store to speak to a manager tomorrow. It was absolutely ridiculous dealing with them. Oh and while we are waiting in the Drive-Thru line, at least 20 cars came and went so they lost a ton of business.
… moreJamie Montgomery
I placed an online order Saturday night. I communicated the name of the order. Waited 1 hour and 45 minutes just to be told they only start the mobile orders when you tell them at the drive through speaker. Never ended up getting my food. It seemed there was a crew of about 4-5 people. One employee was just talking to all the customers/dashers inside waiting the entire time. Another employee was cleaning. I only saw 1 employee on table making the food. I’m confused as to why they close down there second table where they prepare the food. The other employees should be helping on table rather than standing around/cleaning up. I work for a fast food restaurant, someone needs to manage the crew for better success. Throughout the hour and 45 minutes I didn’t see a single car get through the drive thru
… more조성현
They missed two tacos on my order. Please check your bag before you leave. Tried to get refund but no answers for the phone call. So yay they got $5 from my pocket for free
… moreAdam Sultan
3 peices of meet on a tortilla for the chalupas nothing else on it.
Steak grilled cheese burrito had beans rice and nacho cheese nothing else on it.
Made delivery driver wait over 30+ mins at restaurant by far worst food location in Cliftonpark
… moreEmily Donnelly
What is happening to this location?
Lobby was closed for some reason so I was forced to order in the drive-thru. Ordered my food at the drive-thru and ended up waiting 40 minutes for my food with 3 cars ahead of me. Once I got to the window I could see the staff inside standing around and yelling at each other. I honestly was surprised my food even came out after what I witnessed.
I used to love this location, but I think this is my last trip there until I hear things are changed for the better. Yikes.
… moreAngela Mari
Waited 1 hour and 10 minutes for food! No apology from the staff, couldn’t pull out of line either. When we got to the window there were two workers standing there for the 20 minutes we were at the window (the additional time we waited was in line) there doing nothing (see pic). A gentleman came up to the window asking us what was going on he then saw the girl in the window knocked and asked what was going on all she said is they were understaffed again no apology.if they’re so understaffed why are these two staff members standing here and not helping? The gentleman then asked if we were leaving I said no I already paid. After waiting they came out and said they had no cinnamon twists left and offered us Cinnabons. I said yes. The lady behind us started screaming and yelling obscenities out her window because of the wait and blowing on her horn, we had 3 small children in the car witnessing this. They still did nothing. When they handed us our bag the Cinnabons were missing they argued they weren’t and took the bag back and said they were in there my husband said he saw them put it in. Again, no apology for the wait even though I responded to Their request for my bag back saying this is ridiculous guys we’ve been waiting an hour and 10 mins and you want to argue about Cinnabons as though I want to wait longer. Food is subpar and not even worth the wait and it was $45 for two meals, 4 soft tacos and 2 cinnamon twists. That price is insane! Who do you people have running this place? How is this acceptable?
… more