Abigail Steiner
We placed a mobile order at 7:53 for an 8:08pm pickup time. Finally got our food at 8:26pm, but it’s not really the wait time that bothered me. The restaurant was not busy at all – there was one person in the main line. The attitude of the lady working the cashier was horrendous. She actively avoided contact with me and I finally had to interrupt her to get her attention. I told her the name on my mobile order and she said they were working on it but didn’t check. This was around 8:15. I waited a few more minutes and then got in the empty main line hoping I could have them make my food while I was standing there. He pulled my ticket to the front but did not start making my food. I waited another 10 minutes for my food. In that time, the cashier lady disappeared to the back. She finally came back with a mop in hand, mopped a little, then grabbed chips with her bare hands and threw them in the fryer. She then got on her phone for a bit and then grabbed more chips and threw more chips into the fryer. That is gross. The overall tone in the restaurant was that the employees were annoyed we were there and the cashier lady was trying to do as little work as possible.
In summary, the quality of the restaurant has drastically and consistently declined since they opened. The employees are not happy to help you, or to help you at all. There were health code violations. We will not be returning.
… moreDez Partlow-Greer
The food was good just a little too salty for me. The staff was friendly. I could tell they were understaffed, but trying their hardest to keep up with the orders. The tables were sticky, and in need of a good cleaning.
… moreCatherine Ling
Me and my best friend love to eat here (it’s a tradition because we used to eat here when we lived in Brumby). We love the kid’s quesadilla meal. Super filling and delicious. This location and the one on Epps Bridge was both similar in experience/quality – nothing drastic that differentiates them.
… moreLaura Allen
Placed a mobile order-ordered extra chicken-nope! Cold rice-check! Cold everything-check! Apathetic employees-check!! Forgotten queso-yep! Restaurant was basically empty and the employees could not be bothered. Have never ordered from this location before and will not make that mistake again-very disappointed!!
… moreAmaily Munoz
I usually love going to Surcheros, but my visit last Sunday was a terrible experience. I came in around 2–3 PM, and it took an entire hour just to get my food. My order didn’t even get started for about 20 minutes because the staff was only focusing on to-go orders (for customers who hadn’t even arrived yet). When they finally began my order, some employees flat-out said they didn’t feel like doing certain tasks. My food was restarted multiple times—once sent out incorrectly, then left burning on the stove, and almost sent out wrong again until I spoke up.
By the time I received it, the food was dried out and tasted awful. Having worked in and managed restaurants my whole life, I can say there was no urgency, organization, or leadership during my visit. It was very clear there was no manager present. I truly enjoy Surcheros as a brand, but this particular location was extremely disappointing.
… moreAnonymous
Awesome place to hold a percentage night. Great staff that was very helpful throughout the whole process. Food and Atmosphere were great as well. Would recommend!
… moreAndrea Scibilia
Do not order online here. Food was very delicious when Surcheros first opened, but I have ordered numerous times after and have been more disappointed each time. The service is incredibly bad. One time we online ordered, came in about 40 minutes after ordering and they told us it wasn’t ready yet. We waited there for almost an hour before they told us they have run out of food and can’t make our order.. Even though we placed the order nearly two hours beforehand! Another time we ordered online and they gave us completely different burritos than what we ordered and paid for. I ordered steak and chicken and got burritos filled with only rice, lettuce, and tomato, NO MEAT!? There are even more awful experiences I could talk about, all relating to service. This place used to be so good, so I’m sad to say I’m never eating here again, but at this point I’m just throwing money away every time I order from you guys. The biggest problem is the staff. Please invest money into giving a good salary for competent people. Clearly the workers have no respect for the customers or the restaurant.
… moreRik Sen
Enjoyed a salad bowl very much. Shared between two. Could add a range of one’s choice is toppings.
The highlight was the salsa and spicy sauce collection.
… moreKimbree Wallace
I have come here before but just recently 2 days in a row to sit down and eat yesterday by myself and today with a coworker. It was wonderful as always the staff are great. Support this business.
… moreReese Adkins
I’m not one to write reviews but this locations food is consistently not up to par. Every time I’ve ordered the nachos the queso is separate, except tonight when they decided to DROWN my order in it and gave me maybe 20 chips total to eat it with.
… more