Dawn Williams
We have never eaten at a Surcheros before, so trying to evaluate what to order was tough. First bite of crunchy taco with ground beef, I was shocked how delicious it was! The entire time I was eating it, I was trying to see if something specifically was standing out as to why it was so good, but I think it was just a great combination. The shell held up pretty well and didn’t get soggy or crumbly. The ground beef was seasoned perfect; it wasn’t spicy at all, but had plenty of flavor. The pico and the corn salsa were delicious and fresh. On the flour tortilla I got everything the same except I got the grilled chicken. The chicken also had a great flavor to it, but I probably wouldn’t bother getting the flour tortilla again because the crunchy was so good. The only thing I was disappointed in the food at all was the fact that it was not Warm. The ground beef I think might’ve been slightly warm, but the chicken felt cold.
My husband was disappointed because he asked for a soft corn shell for his second one and he got flour.
Other than the fact of the taco shell mistake, the meats not being warm, all of the tables were messy, I thought it was a little crazy that they were packing up all of the drinks like tea at 7:15 and they don’t close until 8 l:00. I guess that’s OK if you only wanted a fountain drink and it was fine for us because we didn’t order a drink, but I would be very unhappy if I wanted tea and they already cleaned it up.
We will definitely be back!
… moreBeverly Cowden
Order online. I came past pick up time so it would be ready. It was not. I couldn’t get any acknowledgement by the two employees. They were waiting on a group of men having a conversation with the female employees cussing. I went to the restroom and came back. A employee finally asked me who I was here for I told her the order name and she began making my order. Unfortunately I ordered a grilled burrito with grilled toppings. The employee decided I wasn’t getting it. Once I recieved my order I noticed it was awful light for a Surcheros burrito. I opened to find a little burrito half the size it usually is. The two employees were talking about the other employee gets off at 3:30 well who gets off at 4. All I wanted was my whole order.
My burrito did not have the ingredients that I ordered and I dug through it to find 4 very small pieces of chicken that was it.
There is a fountain leak I am assuming because the whole area is wet with a wet carpet thrown over it and a yellow cone. It smells really bad.
I am not impressed . I did not eat it. A wasted lunch break and I’m so hungry. This was supposed to be my birthday present.
The employees don’t have name tags and won’t tell their names.
* The manager is very nice and was very appologictic about this location. He has been there for 2 months and is fixing it. He sounded very sincere. He said he would hook me up and was just very pleasant to speak with. Definitely wish him the best.
… moreWendy Spence
We used to love this place. The food is still good there, but man has the place gone downhill. First, without tip it was almost $50 for a kids taco and two orders of nachos. That is pretty pricey compared to other options in the same category. I wouldn’t mind ad much if it were a higher caliber dining experience, but this place was absolutely disgusting.
Fortunately, the food prep are appeared clean. It wasn’t until we got to the dining area to see the neglect. There was something spilled all over the floor by the drink station that no one was even attempting to clean up while we were there. You could barely walk in the area without slipping. All of the in-house made drinks (tea & lemonade) did not have tops on them, so were just sitting open to whatever wanted to drop in them. When attempting to get a soda from a soda fountain cold water poured out of the machine onto my hand
Service was also very slow. Like painfully slow. There were only 2 people in front of us when we arrived. It took almost 15 minutes for us to get to the counter to order.
The food was tasty and the options for toppings were great. Management just needs to work on speed and clean-up.
… moreDestiny Parsons
omy goodness!! this spot is where it’s at! the southwestern ranch with the fresh veggie bowl! chips with garlic salsa!
… moreSamantha Burns
The food was good and fresh. The servers were very friendly but clearly overwhelmed due to not enough staff members. They tried there best and kept a smile on there face even with a long line of customers so for me that’s great customer service. It doesn’t have anything that sets it apart from similar offerings. I would like to see more house sauces and my husband agreed beer would pair well with this Tex-Mex meal. Their S’mores quesadilla looks really good but we did not try it on this visit.
… moreDevi Martin
They have a new manager named Salomon in there! He’s super friendly, and he made my food to perfection! Thank you again! I will be back.
… moreM. Katz
My first time to Surcheros.
Loved my bowl. Fresh, built to order and delicious!! I liked the variety of choices offered online.
… morestephanie nelson
Worst Surcheros experience I’ve ever had, was out of everything, rice, lids, juice, etc. Gave the smallest portion for my takeout I’ve ever received and told me I would have to pay extra if I wanted chips when it’s supposed to come with the meal. Absolutely will not go to this location again, Kingsland location is 100% better.
… moreNatalie Lynn
I came in tonight to purchase a gift card and an order of chips and queso to bring home. The girl at the register handled my money and then opened the chip bags with her gloves, that she just handled the money with and put chips in the bag. She shoved her whole hand in the bag before she added the chips. I don’t think that’s very sanitary.
… moreJena A
Food was pretty decent and fairly priced for what you get. Very similar to Chipotle and Moe’s menu wise. Family friendly, parking available out front. The facility was clean and has a modern look.
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