Leslie coulter
I ordered 2x two taco meals, steak and ground beef. Both meals were stone cold and hardly any meat in both. The ground beef was supposed to have sauce on the side, it wasn’t. The ground beef was supposed to be on corn tortilla but was flour instead. The amount of chips given is laughable ,was less than 12 chips. See photos.
I haven’t been to this location in over a year because of poor food and service. I regret taking a chance on it again.
… moreTaquisha Mckune
Food was good but its an employee in there she keeps grabbing and touching her glasses while fixing the food. Her coworker told her after I whispered it. Her response was im just touching my glasses. I think she definitely needs to look over food safety practices and customer service because she never changed her gloves.
… moreJoey Lord
I really want to like this Surcheros because It’s one of my staples, but here at the dublin location it’s always something. The staff doesn’t seem to care anymore and will have a full conversation with each other right in front of you while you’re the only one in line waiting to order. This past time was the final straw when I got done driving 20 minutes home and found several hairs in my food that were 100% not mine. I called and very politely asked for a refund but the lady didn’t seem to care and said if I came back they could remake it. Why would I want more hairy food? This is the first time i’ve ever felt compelled to leave a review about a restaurant because I don’t care all that much but man every time I go to the Dublin location it’s always something.
… moreKimberly Shiver
Terrible. Over half the order missing. Phone number listed doesn’t work.. can’t leave a voicemail. Tried to contact through social media, still no response. Employee had attitude when husband drove all the way back to get rest of the order. By the time he got home the cheese dip was cold.. the bowls was soggy..
… moreNarayan Mohanram
You’ve to order at the counter. They have a good selection of tortillas. You can get what you like on your burrito or taco. They include chips and salsa with your order. There is a good salsa bar with a ton of choices.
The prices are very reasonable.
Very tasty stuff. I’d go back.
… moreChelle Tigner
I paid an extra $5 for cheese dip and I received one chip. Just one. And some chip crumbs.
… moreRegina Collins
The food was delicious but a little pricey. It was a little confusing for first time customers. They also ran out of napkins and were using paper towel rolls. That was a bit awkward. Overall the food makes it worth it. The portion size was huge. I made two meals out of the burrito bowl. The tortilla chips were phenomenal.
… moreCraig Williford
The restaurant needs a deep cleaning and the workers need a customer service etiquette course. I come today and no one speaks for at least 2 minutes and then they proceed to tell me the long list of things they are “out” of today, although, I think that really meant they just didn’t want to refresh the serving bar since lunch was nearly over. It’s ongoing here.
… moreAmber Jones
Me and a co worker usually eat Surcheros atleast twice a week. Recently we have not been eating there due to the rude staff and orders not being correct I order a taco with lots a lot veggies when I received my order the only things on my taco were chicken lettuce red onions and black olives none looked fresh no extra veggiesthat I requested,Surcheros sauce,sour cream,or guacamole. I called the restaurant to make a complaint and the manger was very rude
… moreLife With TJ
I was in Dublin helping after the hurricane and stopped here for lunch. I got a burrito bowl, and it was amazing! It comes with a side of chips and salsa. It’s so much better and fresher than Chipotle. It’s definitely a must try.
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