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The food at Sugar Factory American Brasserie is a treat for all, offering guests a one-of-a-kind dining experience, serving decadent and tasty fare to satisfy any craving. Created by a team of world-class chefs, the signature menu offers everything from pancakes and sweet and savory crepes to salads, burgers and pizzas, all available throughout the day. Sugar Factory also offers spiked adult beverages made with premium spirits, including Sugar Factory’s signature 36-ounce alcohol-infused smoking candy goblets, all of which are available without alcohol for the kids.
Cheerful, kitschy all-day eatery offering hearty burgers, pizza & pasta, plus salads & cocktails.
Address and Contact Information
Address: 110-00 Rockaway Blvd, South Ozone Park, NY 11420
Phone: (332) 239-5498
Website: https://queens.sugarfactory.com/
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Reviews
Ross Iskowitz
We had such a fantastic time at Sugar Factory – Queens! The highlight for me was definitely the S’mores Brownie Insane Milkshake — it was absolutely massive, insanely delicious, and honestly impossible to finish without sharing. We passed it around the table and everyone loved it. The Rainbow Sliders were also really good and just as fun and colorful as they look.
We came to celebrate my niece’s birthday and she had the best time. The entire atmosphere is perfect for birthdays of all ages — bright, over-the-top décor, tons of photo-worthy moments, and a menu filled with things that feel like a celebration in themselves. If you like posting fun restaurant experiences on social media, this place is a dream.
A huge shoutout to our waiter Robert, who was amazing from start to finish. Even though they were short-staffed due to a last-minute callout, he took incredible care of us, stayed so friendly and upbeat, and you could tell he genuinely cares about the guests and the experience they’re having. He made everything feel smooth and special.
Highly recommend Sugar Factory – Queens for birthdays, celebrations, or just an unforgettable dessert outing!
… moreWe came to celebrate my niece’s birthday and she had the best time. The entire atmosphere is perfect for birthdays of all ages — bright, over-the-top décor, tons of photo-worthy moments, and a menu filled with things that feel like a celebration in themselves. If you like posting fun restaurant experiences on social media, this place is a dream.
A huge shoutout to our waiter Robert, who was amazing from start to finish. Even though they were short-staffed due to a last-minute callout, he took incredible care of us, stayed so friendly and upbeat, and you could tell he genuinely cares about the guests and the experience they’re having. He made everything feel smooth and special.
Highly recommend Sugar Factory – Queens for birthdays, celebrations, or just an unforgettable dessert outing!
Casey Richardson
The place and the food look nice, but that’s where the good part stops. Service is meh, food is warmed up tv dinner quality. Drinks are fun to look at, but taste like nothing special. Strange. It could be so good, but it’s all for show and no substance. It’s like the food is prepared to be in a commercial instead of to be actually eaten and enjoyed. My eyes were happy, my mouth was not. Everything is undeservingly expensive and checkout was done “for me” with no option to change the gratuity amount. I will not be back
… moreKay A
I was hesitant to go to take my children to this location due to the bad reviews. But I went anyway, and was pleasantly surprised. We were a family of 7 celebrating my son with a birthday dinner. We only waited about 10 to 15 minutes, not bad for a Sunday night. Our server was Marcus, who was the highlight of the evening. He was friendly and courteous. He gave great food suggestions and when it was time to sing Happy Birthday to my son they were sensitive to his aversion to loud sounds and surprises and sang a little quieter while including him. There were other kids celebrating their birthdays and the whole restaurant would tune in and celebrate them. It was perfect. The food was great, very large portions, we couldn’t finish it and the drinks and ice cream were sooooo good. If management reads this please highlight Marcus for making our evening special !
… moreNicole
Actually the food was pretty good. The drinks a bit too sweet. They were incredibly understaffed it took about an hour to get our drinks but the waiter was busting his ass and very kind about it.
… moreIvy Shannel
I’ve been going to sugar for the past two new years eves and for the coming year 2026 I went, And was given a “ special party menu” that I wasn’t apart of while other guests received the main original menus. I was confused, because the host stated this is for everyone coming into the restaurant because it’s New Year’s Eve. I had to choose from the list of foods provided on the “ party menu” and it was horrible the salad the appetizer and dinner look like they had them left on stand by , already done. The macaroni balls were not cheesy they were heavy and hard , the bruschetta bread was soggy , the steak look cheap and the lobster tail was Hard as a rock. I spoke to the manager and I didn’t have to pay for the horrible meal , I was able to get a quick easy smash burger because at that point , I wanted to leave . I don’t know how can the front host assume we were apart of some party , and gave us special menus . This never happened before in the last two New Year’s Eves coming here . I love Sugar factory but that wasn’t a great way to end the 2025 year.
… moreShavonne Myles
We both got the turkey club sandwich. We didnt like it. They took one off our bill. We appreciated that. The drinks were amazing and strong $47 each (worth it) They staff was really friendly. We closed the place down Friday night. They said take your time. They were cleaning We were drinking and having a good time.
… moreMEJ NARE
Chose to celebrate my birthday here and this place did not disappoint! MARCUS, our server, was super attentive and patient in guiding us through the menu so we could get just the right cocktail. My extra spicy mango margarita was muy caliente !!! My friend got the kiwi strawberry margarita. End of the night, Marcus , surprised me with a the staff singing and sorting me out with a special dessert! Kudos to the staff, making my night memorable!!!
… moreKatrina Lawson
This location was better than expected. Good food, heavy-handed bartender and beautiful decor, including the Halloween elements. I joined the party 10 minutes late, so I didn’t get our server’s name. If you’re reading this: On 10/24, my daughter and I sat with the large group celebrating my 6 y/o niece’s birthday. You were efficient, knowledgeable and patient and your suggestions were very GOOD.
… moreHappyJK Day
Went as a table of 5 for my 21st our server was Diego who was very friendly and patient with us as this was our first time in sugar factory and very worth it , the food is decently priced but big portions and filling. For dessert we got the cookie skillet and they sang happy birthday and at the end Diego helped us pay and very good service till we left , glad to say we will be back
… moreJess Marie
My waiter, Marcus made our visit great! He made sure I had an amazing birthday dinner! If you dine here, request Marcus as your server.
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