Britnie Price
Just went into this location after it reopened under new ownership. The girl who helped me was SO sweet. She was busy with online orders but her customer service was great. She mentioned she hadn’t worked there very long but I hope she gets kudos from management. ❤️
… moreShawn Schiffelbein
Temporary store hours posted on all doors show closing at 8:00, went in at 4:45 and was told they were closed. Mopping the floor with another two behind the counter. Doors were unlocked. A simple sign on the door or have the door locked might have worked better.
… moreWalter Mueller Jr
This location just reopened after being closed since spring. The lobby has plenty of seating & the staff is all new. I’m glad they’re back open. Also, they brought back the normal menu choices. Finally, I don’t have to settle for Jimmy Jon’s. Which is nice.
… moreAmanda Huntley
I ordered online and the app did not give me my full discount with my code. I still paid and my husband picked up our order. When we got home this was what I opened up. My husbands sandwich is dripping wet and soggy. I ordered it drier so he could save it for lunch the next day, but it’s not even edible tonight. Even the paper is soaked and falling apart. I tried calling to let them know about the problem, but no one is answering so now what? This meal was a double meat so cost just for his was over $19. I wouldn’t even feed this to my dog. So disappointing.
… moreVIOLETTA M
Look at the toilet.
The new owner changed menu for the worst. What were you thinking when you changed how teriyaki chicken looks like?? So white and not appetizing at all. You also took away sweet onion dressing
… moreKatelyn Rachel
I went in when Danielle was working, she wasn’t very nice and got upset when I asked her to toast my sandwich. Wont go again if she’s working
… moreAnthony Lopez
Walked in to take out a couple subs.. The sandwiches were Subway, good, nothing out of the ordinary . However, the 2 gentleman working when we came in were exemplary. They greeted us, they were attentive and communication was top notch. They were clearly busy yet they handled it with smiles and with multi tasking that was impressive all while maintaining standards and customer service. Well done to whomever you guys were.. The store owner should be proud of such great representation for their business .
… moreBonnie Sumner
I ordered pick up at 4:55pm and I arrived at 530. They advised that I didn’t order anything but then when I gave my last name they said they gave my order to some other person. That was absolutely ridiculous and I got no apology. That is the worse customer service I’ve ever received. No greeting, no apology, and they gave my food away. So I had to wait for a new one remade but the entire point was to pick up express.
… moreRenee Beeler
I wanted a sandwich! Happy to wait however, when 1 employee is working on online orders and one employee is doing whatever in the back and 3 customers are waiting to order-be helped, there is a huge disconnect in what’s most important. You lost my order and my respect for your establishment. There are a lot of places to choose from and I’m sorry you won’t be one of them anymore.
… moreA&A Vashon
Friendly & patient staff and excellent customer service making our sandwiches to order. Taking coupons is a huge bonus that most other Subways in the city don’t do anymore. The Francis store surely will have our business!
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