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Your local Pflugerville Subway® Restaurant at 1420 Wells Branch Pkwy brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Address and Contact Information
Address: 1420 Wells Branch Pkwy Suite 220, Pflugerville, TX 78660
Phone: (512) 670-0606
Order and Reservations
Order: Order online
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Reviews
c 56
I recently had a very disappointing experience at this location, and I feel it’s important to share it so that management can take action. This used to be one of my favorite places because it’s close to my home, but after what happened, I no longer feel comfortable coming back.
The main issue was the attitude and behavior of some of the staff. One of the employees, who acts as if she is the manager or in charge, treated me with a complete lack of respect and professionalism. Instead of assisting customers with courtesy, she speaks in a rude and dismissive manner, which creates a very negative environment. Unfortunately, another older woman and a younger employee behaved the same way. Their attitude towards customers is unacceptable, especially in a service-based business.
On top of that, they refused to accept discount coupons that I personally receive at my home. Rather than offering a reasonable explanation, they only gave excuses and insisted that they “don’t take those,” without showing any willingness to help or verify the information.
The only positive part of the visit was one of the employees—a young woman who stayed quiet, respectful, and neutral the entire time. She was polite and did not add to the unpleasant experience. However, the unprofessional behavior of the other two employees overshadowed everything.
I truly hope the management reviews the staff they currently have working there. Customer service should reflect respect, helpfulness, and professionalism, regardless of who walks in the door. With the way things are being handled right now, I will not be returning.
… moreThe main issue was the attitude and behavior of some of the staff. One of the employees, who acts as if she is the manager or in charge, treated me with a complete lack of respect and professionalism. Instead of assisting customers with courtesy, she speaks in a rude and dismissive manner, which creates a very negative environment. Unfortunately, another older woman and a younger employee behaved the same way. Their attitude towards customers is unacceptable, especially in a service-based business.
On top of that, they refused to accept discount coupons that I personally receive at my home. Rather than offering a reasonable explanation, they only gave excuses and insisted that they “don’t take those,” without showing any willingness to help or verify the information.
The only positive part of the visit was one of the employees—a young woman who stayed quiet, respectful, and neutral the entire time. She was polite and did not add to the unpleasant experience. However, the unprofessional behavior of the other two employees overshadowed everything.
I truly hope the management reviews the staff they currently have working there. Customer service should reflect respect, helpfulness, and professionalism, regardless of who walks in the door. With the way things are being handled right now, I will not be returning.
It’s Ah’Vibe
Carla is so rude and she states she is the manager and if you customize your order she will call the police on you and refuse to serve. No one from corporate returns your calls I assume it’s a franchise that just doesn’t care about their paying customers especially when Carla is always acting like this
… more_HeyShaeee
I moved here from Dallas not too long ago, so I don’t know where the best Subway is. However, this location never misses! I’ve gotten nothing but good/friendly customer service and good sub sandwiches. You know this is a good location by how packed it was… To the lady working today that didn’t speak much English, don’t be discouraged. I think you did a fantastic job! You got this!
… moreStephanie Warren (ejdmms6)
Ordered a chopped salad online and received a salad not chopped. WTH. I’ve been trying to call and they don’t answer and it goes to a fax machine. I prefer to have my salad chopped as stated on the menu. I chopped it up myself at home.
… moreMouvya gangula
Wish I could give negative 10 stars.
I am beyond frustrated with the terrible service at this store. Yesterday, I ordered two sandwiches, and both were completely wrong. The breads were switched, toppings were incorrect, and several toppings were missing. When I called the store this morning to resolve the issue, I was met with a rude, unprofessional, and unhelpful employee who only made the situation worse.
Instead of offering a solution, she insisted I bring the sandwiches back in person—a completely unreasonable request since I don’t live nearby. She focused only on offering a refund, ignored my concerns, and refused to listen. Her dismissive and unprofessional attitude was completely unacceptable.
When I explained that it was too late to return the sandwiches (it was 11:30 PM by the time we got home and opened our food), she claimed I had “ample time” to do so, even though we picked up our food around 10 PM. The worst part is that she hung up on me while I was trying to explain and resolve the issue.
Mistakes happen, but the poor customer service I received here was unacceptable and left me completely dissatisfied. The attitude of employees like this is exactly why there are so many negative comments and low ratings. This was by far the worst service I’ve ever experienced. The management needs to seriously address this issue and evaluate their staff, so customers don’t have to deal with such unprofessional and disrespectful behavior. Poor service like this is clearly damaging the store’s reputation.
… moreI am beyond frustrated with the terrible service at this store. Yesterday, I ordered two sandwiches, and both were completely wrong. The breads were switched, toppings were incorrect, and several toppings were missing. When I called the store this morning to resolve the issue, I was met with a rude, unprofessional, and unhelpful employee who only made the situation worse.
Instead of offering a solution, she insisted I bring the sandwiches back in person—a completely unreasonable request since I don’t live nearby. She focused only on offering a refund, ignored my concerns, and refused to listen. Her dismissive and unprofessional attitude was completely unacceptable.
When I explained that it was too late to return the sandwiches (it was 11:30 PM by the time we got home and opened our food), she claimed I had “ample time” to do so, even though we picked up our food around 10 PM. The worst part is that she hung up on me while I was trying to explain and resolve the issue.
Mistakes happen, but the poor customer service I received here was unacceptable and left me completely dissatisfied. The attitude of employees like this is exactly why there are so many negative comments and low ratings. This was by far the worst service I’ve ever experienced. The management needs to seriously address this issue and evaluate their staff, so customers don’t have to deal with such unprofessional and disrespectful behavior. Poor service like this is clearly damaging the store’s reputation.
Lauren Wellman
One of the best experiences I’ve had in a while! Everything was really fresh and the whole counter was super clean which is so nice to see. The young gentleman working the counter was well put together, quick, & helpful!
… moreRamesha Thorn
If I could give this place a negative star I would! I WILL NEVER EVER EAT HERE AGAIN! Only get 15 min for break came here ordered The Boss sub, which should come with meatballs and pepperoni. I get all the way back to work and realized they only put meatballs! I paid for The Boss thats what I should have got! I tried calling the store and the male employee hung up over and over again because he couldn’t understand English! I called the next day and spoke to the manager Richard who told me the only way for a refund or to get another sandwich made is to bring the sandwich back? lol are you kidding me, y’all charge me for something I didn’t get, and want me to hold on to it until the next day when I went there on my lunch break obviously because of hunger!!!! Make it all make sense please! Save yourself the headache and find another Subway!
… moreWilliam Puckett
Guy taking my order did not listen when I told him what sandwich I wanted. Then argued about it after. He allowed a few teenagers to cut line in front of me, then proceeded to mess my order up. The lady who finished my sandwich up after I told them to go ahead with the wrong sandwich did not understand what I was trying to tell her either. This store is poorly ran and the employees do not seem to care
… moreMary Ribera
Don’t show up after 9AM when they OPEN @9. The girl was sitting there on her phone laughing, with the open sign on. I waited a few minutes outside, and she didn’t even have the courtesy to come to the door and say they are opening late for whatever reason. Instead she just stare at me and ignore a customer at the door. Classy customer service.
… moreGreg Roberts
When I opened the subway it was just a disaster. I’ll provide an image. Had a lot of vegetables but not much meat and far too much mustard
… more