Subway

  3.2 – 125 reviews   • Sandwich shop

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Your local Maryland Heights Subway® Restaurant at 1920 McKelvey Rd. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.

✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Subway 63043

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subway.com

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Reviews

STROKE SURVIVOR
My food was made incorrect where is my lettuce, pickles,, spinach ,, banana peppers,, sweet onions sauce,, and my onions
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Aigner Ryland
This is ridiculous they messed my whole order this is not what I ordered I will never order at this location again this is sad
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Maria Frost
I literally just left Subway to get me a sandwich me and my daughter. I already had issues with the lady making my sandwich I really want her to remake it, but I was like you know what I’m just going to take the sandwich. When I get home to bite the sandwich I noticed that the bread was so hard it’s so hard that the bread is crumbling. I can tell that while they were making the sandwich he didn’t look that way, but they could feel it and know that the bread was hard that’s the whole thing of subways having fresh everything. They going to make us sandwiches with this hard bread. I am so upset I need a redo or a refund. If you work at a sandwich shop you know not to give anybody hard bread this basically crackers.
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Anaghalakshmi Meriyala
Just visited the store, and the service was soo bad. The Indian girl with partially curly hair working has no work ethics and very poor customer hospitality.
Me along with my 3 friends visited the store at 8:45pm and the employee was rude and said “the store is closing, order fast” and the closing time was 9:30pm.

Very rude behavior.
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Paige Kehrer
The worker wouldn’t give us our sandwich we had a coupon for because it was “zero dollars” that’s how coupons work.. it literally shows other for the Disney plus promotion ON THE RECEIPT. She was combative with my husband and said it hadn’t even been made, but then she noticed he saw the sandwich next to her. She was probably saving it for herself!
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Nicole Smith
I picked up my order today after ordering through uber eats. When I got home, I realized that the entire order was wrong! So I looked on the receipt and it had my name but a completely different order! When I tried to call them to straighten things out, the number listed only put me through to a fast busy signal and then hung up. I tried 2 different numbers with the same results. So my options are to eat what I was given or drive back up to the store? So much for treating myself today.
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Brooke DeGeare
The manager is a hateful woman who loves to argue. She must really hate her job to be so rude. Never going there again.
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Wes Slay
Good location.
Ate here Monday night. Excellent service. Fast, professional, and with a smile.
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L B
I just visited this location, I walk in it’s nobody inside but the workers and black guy and a black girl comes from the back neither one speaks to me or my daughter but start putting on gloves to make our order, before we could get to the counter to place order a white woman and a kid walk in and the guy quickly speaks to her. I walked right out. I will not tolerate discrimination in 2024 and will furthermore not spend my hard earned American dollars where it’s not appreciated.
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Google User
I felt disrespected when I came in here this afternoon, as I had a very uncomfortable and awkward interaction while ordering. The workers just looked at me awkwardly from the moment I walked in.

Also, the employee who was taking my order just looked at me awkwardly for most of the time. She was not communicative or helpful throughout the process, and did not guide the conversation (as she is supposed to) by asking typical follow-up questions like “anything else?” or “will that be all?”. Instead, she just looked at me every 5 seconds, as her cue to get me to continue my order, which I thought was poor customer service. Additionally, she asked me to repeat myself multiple times, despite me speaking clearly. She is either a new employee or is not good at her job. Either way, she does not how to properly guide a customer interaction, and should receive proper training on how to do so.

Overall, it was just an uncomfortable and awkward interaction, as the employee was not engaged and did not make an effort to facilitate a smooth interaction. This made the experience frustrating and negatively affected my mood and confidence while ordering. I hope management reads this, and that the employees receive better training in customer service to improve interactions with customers in the future. Regardless, I’m never coming back here again.
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