

Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Hours
| Wednesday | 9 AM–8 PM |
| Thursday | 9 AM–8 PM |
| Friday | 9 AM–8 PM |
| Saturday | 9 AM–8 PM |
| Sunday | 9 AM–8 PM |
| Monday | 9 AM–8 PM |
| Tuesday | 9 AM–8 PM |
Menu Photos
Order and Reservations
Order: Order online
Related Web Results
Subway® Restaurants | SUBWAY at 1107 S Main St Chelsea MI
Subway Locations in Chelsea, MI| Subs, Sandwiches, Salads
Subway, 1107 S Main St, Chelsea, MI 48118, US – MapQuest
Reviews
Price per person: …
I come from a restaurant family, and Customer Service is very important to me. They made my visit. Many Subways just feel like a chain store that is just moving you through the line. This experience was different. I will be back!
On top of this, I noticed that the employee handing me my order (young white man with glasses and a shaved head) had a condescending smirk on his face when he called me by my name immediately after I got his attention. It is understandable that an employee would learn the names of returning customers, but the immediacy at which this employee said my name made it appear that he was consciously anticipating my arrival (while there were nearly a dozen other customers standing in the store… waiting to be served…). I find this singling out of individual customers to be quite disturbing, and it seems possible that this may have also involved other employees, as all but 1 of the 5 employees were huddled in a circle with their backs TURNED AWAY from a room full of customers as soon as I walked into the restaurant (very unprofessional).
This experience has truly spoiled how I see Subway as a brand. I have had multiple other issues at this location in the past year or so (employees late to completing my online order or not fulfilling the order at all, experiences with other belligerent customers) that I was willing to overlook until now. But today has proven to me that these were not isolated incidents.
It’s also frustrating to know that I could have avoided part of this unwelcoming experience if this store simply put online orders on a rack or stand so that customers could pick up their orders themselves (a standard practice across the fast food industry). I’m extremely disappointed because I have been coming to this exact location on and off since I was a child. Funny way for a restaurant to show their appreciation of customer loyalty… I don’t think I will order Subway ever again.