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Your local Orrville Subway® Restaurant at 511 N Main St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
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SUBWAY at 511 N Main St Orrville OH
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Reviews
Tiffany Salsgiver
Ordered a very simple sandwich. Club with no mayo or veggies not toasted. I picked it up and drove him. Thankfully I live close because when I got home the sandwich was toasted (not a big deal but really wanted it not toasted since it was very hot outside) so I drove back since I live close. There was nobody in there. Looked like the girl was making a sandwich for an online order. So I walked in and said “I’m sorry but I got home and I realized this was toasted and it was not suppose to be” so she takes it and remakes it. She does not change gloves even though she was making someone else’s sandwich. She also is very rude. Shaking her head and throwing the items for the sandwich down on the bread super aggressively. The bacon had to be toasted for the club so she toasts it and slams the door to the over and when it comes out she slams it onto the counter. I would understand if they were super busy and I came in asking for it remade but there was not a single person in there. I also would have understood if she finished the sub she was already working on. She was very rude and I will honestly not be returning to the location. I’ll drive the extra 15 minutes to go to Dalton. Plus who knows how long the sandwich sat because it was toasted but not very warm even though I picked it up 2 minutes after it said it was ready. Anyways would not recommend.
… moreAmber Adkins
The customer service is really bad. The boy didn’t know how to make a salad. He didnt put the correct amount of veggies in so I had to tell him how much. Then I had to tell him the steps hes supposed to make. Then he chopped it too much it literally turned to smooshy liquid. I couldn’t eat it so wasted my money. Heres a photo for reference
… moreMaddhatter
Not the employees or probably the owners fault Im sure corporate is hammering them…but your footlong is barely what a 6 inch use to be for 13.50? Yeah sorry no more Subway for me…
… moreDerrik Harvey
Walked in at 8:15pm they close at 9:00… stood there for about 6 minutes waiting for someone to come to the counter, finally “Kayla” came to make my food. She didn’t not speak one word the whole time until the end when she told me my total… she was throwing stuff around and did not have one care in the world or even a thought to have any kind of customer service skills at all! I don’t think going in for ONE sub 45 minutes before closing was/is a big deal! TBH, I have not had ANY good customer service when I go there. TBH, I might just make the drive to a different location from now on. Absolutely horrible service here at the Orrville location!
… moreaustin jolliff
I just started working in Orrville so I’ve gone to this Subway 3 times now and it’ll be the last. First time I was there an “employee”(?) Who wasn’t un uniform had an infant behind the counter being held by people working (with gloves on) and continued making food after holding said baby. The 2nd time I was there the employee didn’t say a word the entire time except for my total. And today the male making my food was eating his food while making mine (chewing while putting food together, going back for bites while toasting the sub) and then he picked it up from the line to wrap it, he used his wrist/forearms to pick it up luckily no actual skin touched my food. This place is awful, unhygienic and just lacking in customer service.
… moreDan Bertke
A tip for the employees. When 5 people are standing in line waiting to order, take their orders first. The phone in, grub hub, lazy people that don’t want to come into your store can wait. Take care of the people standing in line for 10 minutes waiting to order.
… moreRamona Harter
I’ve been eating at Subway for 33 years this is by far the worst experience I’ve ever had. I placed it online order arrived to pick it up grab the bag and left when I got to my destination I noticed they forgot one sandwich the second sandwich was soggy with olives on it when I called back a young man named Anthony kept hanging up on me then he blocked my number I’m not even joking. I could not leave the location I was at to get my other sandwich so when I went back to get my money back they refuse to give me the money back for my order kept telling me how to act even though I wasn’t even being rude they were being obnoxious little children they probably have no business even having jobs. So then the girl proceeded to call CU%T I’m not even joking in front of an elderly couple & told me to leave. I said listen give me a free cookie in my sandwich. unbelievable whoever owns this franchise should be so ashamed of themselves it’s not even funny. I heard the manager she got on the phone’s name was Dana she can’t even train her employees to do refunds they wanted me to drive back another hour to get my refund on Monday I’m not going to pay $7 to get a $7 refund how dare you not train your employees how to do a normal job. Dana and the owner and Anthony and his other two girls are all a bunch of you. Dana and the owner and Anthony and the other two young girls are the worst employees I’ve ever encountered. Not only that the air conditioning was broken it was 92° today. Wasn’t even broken they just don’t even know how to operate it. Thanks for the Soggy sandwiches I hope you enjoy getting a new job.
Sincerely,
the pool lady
ps I hope their next employer sees this review and doesn’t hire them.
… moreSincerely,
the pool lady
ps I hope their next employer sees this review and doesn’t hire them.
Paige Ebert
Terrible, terrible customer service! The kids that work there are rude. Told the girl I had a severe dairy allergy and if she could please get a clean knife to cut the sub & she rolled her eyes at me. She had no idea how to make the sub I asked for. & Once I told her what it was it took her 15 minutes to make it. Will not be back to this location, I’d much rather go to Dalton.
… moreClint
This subway needs some assistance in making sure it stays a little cleaner. As for the workers you have good and bad at any place of business. One thing that really upsets me is how the young kids working their are treated by some of the customers. If the owner or manager allows this shame on you. Their is no reason a customer should make those kids hold up the tomatoes so a lady can inspect them individually before going on a sandwich or having to count the seeds and if there’s more than two then they do not want it. Customers are not always right. If they do not like it they can move on. The owner/ manager needs to make sure these kids are not intimidated by the customer and allow them to be run over. Step up. Because losing a customer means nothing because people come and go.
… moreTonya Bowman
It’s a good place to eat. Unfortunately the last couple of times I’ve gone there the staff was rude. They would wait for a customer to leave after they received their order and then judge and complain about that customer to the other customers waiting in line. Or the people on the line would have the cashier go and check the line person’s phone while they are making the food. It’s almost a joke and a circus around there at the one in Orrville. I’d rather take the extra trip and go the the one in Dalton where they treat customers with respect and they don’t goof off all the time. The sad thing is that it’s not even young kids goofing off. It’s the adults that are doing this.
… more