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Your local Massillon Subway® Restaurant at 2086 Wales Rd NE brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Address and Contact Information
Address: 2086 Wales Rd NE, Massillon, OH 44646
Phone: (330) 832-9820
Order and Reservations
Order: Order online
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SUBWAY at 2086 Wales Rd NE Massillon OH
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Towne Plaza Shopping CenterWe’re Open – Closes at 9:00 PM. 202-208 Federal Ave NW. Massillon , OH 44646 · 2086 Wales Rd NEWe’re Open – Closes at 8:00 PM. 2086 …
Reviews
Kasandra
Ordered online , I showed up on time and they still made me wait 20 min…. They weren’t even busy . On top of that they rushed my sandwiches. I wanted both toasted . They definitely weren’t crusty toasted how I usually get my sandwiches from other subways.
… moreTristin Edgell
Old lady was trying to tell my girlfriend that we can’t take off meat add meat, take off veggies or add them. Was super rude to us and even cussed. Simply asked to remake order and got yelled at by an old lady instead. Very disappointed won’t be returning
… moreCherie Trent
My family meets every Friday for our sandwich, we walk in door they get our bread out and know by heart what goes on our special samich, staff amazing, super friendly ,clean restrooms and service area and sometimes we stay at least 2-3 hours catching up with no problems from staff
… moreMatrixMayyhem
Always have such a great experience when I come in and get my subs! The 2 workers who i want to say are very great is Nessa and Cat! Both are very respectful and understanding when it comes to my orders and they’re very patient! If you have the chance to go and see them there you’ll have a great time and experience as you wait for your food to be done!
… moreDaniel Hartman
Ordered 2 tuna subs with extra tuna and extra veggies, no extra tuna and no extra veggies, they charge $2 extra for each sub for the extra tuna we did not get Ordered 1 toasted and 1 not toasted, and they toasted the wrong sub. I’m not sure what’s so hard about follow what the customer ordered.
… moreCynthia DeLoach
Not sure of her name but I felt bad for her working by herself at 4pm today with 2 mobile orders waiting for their food and 2 people in line. As I sat and waited for my mobile order, 5 more people walked in. She did so well though and was calm the whole time. Our sandwiches were so good too! Best Subway I’ve had in awhile. All done while under pressure. Nice job! For what it’s worth, she deserves a raise.
… moreJasmine Hacker
The interaction I had with Tonya on Sunday(02/23), was not something anyone should have to deal with and I don’t say that lightly. She was flat out RUDE, not only to me but the poor girl that got stuck working with her(didn’t catch her name). Before I even had a chance to order my subs, this woman was being rude to her in front of customers about the way she was making subs then basically trying to laugh it off with the customers who were not trying to even get involved, wanting to get their things and leave. As I was standing there patiently waiting for someone to get the toppings on my 2, 6 inch subs, my boyfriend & I were looking at the footlong sides menu when Tonya felt the need to look over and rudely ask “Can I help you?? Why are you looking at me??” when I then replied “im waiting on my subs??” She checked us out and was still extremely rude :)) point of the story TONYA IS RUDE TO EVERYONE :))
… moreSidnei Graybill
The regular “workers” at this establishment have ALWAYS been great to my family but unfortunately this evening as well as last evening, my family & I encountered what I felt to be discrimination. I have requested both the general managers’ contact information as well as corporates information regarding this issue & as to be expected I was given no point of reference. I genuinely feel this was in relation to the specific employee knowing they were in the wrong and trying to hide the “facts” but I was also informed they have in store audio recording. I don’t like to “slander” any business but since this has been the second night with no offer of resolution or a way to resolve it directly – I feel this is now a valid complaint I will be bringing to not only corporate but I am now considering legal action given the treatment my family & I have received .
I truly hope there is audio within the store as I also have video proof as well. Thankfully I trusted my instincts and began to record because I feel I was not only targeted but then harassed because I didn’t “lay down & abide”
I want to submit this review as a heads up to any family (especially ones of color) to be mindful. You may have an unpleasant experience but again this is based solely off the last two unpleasant encounters I have recorded so please use discernment. Just wanting to set the fair expectations considering the issues raised not only disturbed me but have naturally disturbed my children so much they are afraid to go Subway & this was actually our favorite go too for many reasons. Now that you never know who is going to be filling in… I guess you just have to take a “roll to the dice” and hope you end up with one of the “REGULAR” employees versus the “fill ins” because according to my recording they aren’t there to help make orders or handle customers. They’re just there to “stock up” & go…
RIBA – the general manger. I would love to talk to you directly as I know you’ve been informed of both incidents. The response you’ve given sets the tone you are allowing your employees to do whatever – even if it comes to harassing & threatening paying customers. I could understand if this was something I walked into but I literally called prior to arriving to the store & was told I was able to come place an order as long as it was before 9:30pm. I not only feel like that should’ve been honored but to then be met with pure harassment, discrimination, and intimidation?!!??! Even AFTER explaining I called to confirm prior to arrival…? I have your employee on video agreeing with me on why I was not wrong but yet here we are.
Given today’s society and the fact that this employee felt so comfortable calling the police with no valid concern outside of I was requested to leave? This highlights not only the problem within this company directly but society as a whole. It’s the principal at this point!
Beware on who’s working before you go because clearly service is based off appearance and personality.
… moreI truly hope there is audio within the store as I also have video proof as well. Thankfully I trusted my instincts and began to record because I feel I was not only targeted but then harassed because I didn’t “lay down & abide”
I want to submit this review as a heads up to any family (especially ones of color) to be mindful. You may have an unpleasant experience but again this is based solely off the last two unpleasant encounters I have recorded so please use discernment. Just wanting to set the fair expectations considering the issues raised not only disturbed me but have naturally disturbed my children so much they are afraid to go Subway & this was actually our favorite go too for many reasons. Now that you never know who is going to be filling in… I guess you just have to take a “roll to the dice” and hope you end up with one of the “REGULAR” employees versus the “fill ins” because according to my recording they aren’t there to help make orders or handle customers. They’re just there to “stock up” & go…
RIBA – the general manger. I would love to talk to you directly as I know you’ve been informed of both incidents. The response you’ve given sets the tone you are allowing your employees to do whatever – even if it comes to harassing & threatening paying customers. I could understand if this was something I walked into but I literally called prior to arriving to the store & was told I was able to come place an order as long as it was before 9:30pm. I not only feel like that should’ve been honored but to then be met with pure harassment, discrimination, and intimidation?!!??! Even AFTER explaining I called to confirm prior to arrival…? I have your employee on video agreeing with me on why I was not wrong but yet here we are.
Given today’s society and the fact that this employee felt so comfortable calling the police with no valid concern outside of I was requested to leave? This highlights not only the problem within this company directly but society as a whole. It’s the principal at this point!
Beware on who’s working before you go because clearly service is based off appearance and personality.
Mya Hebert
Took about 20 minutes to get two subs, cross contamination included between the register and my food. Very disappointed that the other employees was more concerned about cleaning up then lending a hand to other customers. I even had to bag my own food.
Pretty disappointing.
… morePretty disappointing.
Tiffany Soles
An older woman came out of the bathroom when we first got there and she didn’t wash her hands before making our subs. She simply ran her hands under the sink for 5 seconds. The other girl worker there was very rude. My boyfriend asked for a little bit of a topping and she completely ignored him. She then started to wrap our subs and he mentioned it again and she cut him off and said “yeah I heard you”. She then interrupted me when I mentioned I wanted to make my sub a meal & said “Hold on, I’m putting these in the system” with a nasty attitude. She had a nasty attitude the whole time we were there. Every time I’ve been to this subway the workers are always very rude.
… more